TS3297 i can get on the internet but it says no connection in itunes
I'm really confused it says I cannot connect to the internet on app store but I can use the internet in safari???? It also says I can't connect to the server on some of the games I have but not others
Hello blob1307,
I would also be concerned if I could not connect to the iTunes or App Stores on my iPod touch. I found an article with some steps to troubleshoot this:
Troubleshooting on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
Try resetting (turning off and then on again) your Wi-Fi router
If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connections or iOS: Troubleshooting Wi-Fi networks and connections.
Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).
You can find the full article here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
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http://support.apple.com/kb/TS4424?viewlocale=en_US&locale=en_US
Fellow user Grant Bennet-Alder offers this solution:
Some users have reported this problem if the Mail Application has been moved out of the top-level /Applications folder, or duplicated in another location.
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When trying to install downloaded software I am prompted to connect to the internet but I am already connected. This also occurs when trying to install an Adobe update.
A cable modem always needs a complete reset whenever you change the device that it is connected to.
To get your Internet signal restored, it will require at least one major step including the reset of your modem and complete network power cycle.
If that is not successful, the second major step is to reset the AirPort Extrreme back to factory defaults and then combine the steps above again.
Try this first:
Push the reset button on the cable modem (if present) and pull the internal batter (if easily accessible) then power off the modem
Power off everything else on your network....all devices....order is not important
Wait at least 20 minutes...longer will not hurt
Make sure that the Ethernet cable from the modem is connected to the WAN port (circle of dots or world icon) on the AirPort Extreme
Re-install the modem battery if it was pulled in the step above
Power up the modem and let it run for 4-5 minutes by itself
Power up the AirPort Extreme and let it run for 4-5 minutes
Power up each other network device one at a time about a minute apart until everything is powered back up
Check the network for proper operation -
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Not very helpful but I have the same issue. Plugging in and doing the update via. iTunes will probably work but I find that whole experience annoying (downloading apps not on the Mac, etc..)
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Hey idontevenknowwhattodoaboutthis,
It sounds like you may be having issues with a Wi-Fi connection. If you have determined that the issue is with your phone and not with the particular Wi-Fi hotspot you are using, then you will want to use the following article to help you troubleshoot this:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks for using the Apple Support Communities!
Cheers,
Braden -
My iPhone 3gs is not working properly and hasn't been since about September of last year. When switched on (Quite often it won't even turn on) it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and just resets itself over and over until power is gone. Occasionally after switching on and off a few times it functions normally for a few hours and some times even a couple of days but eventually always turns itself off and goes back to the 'Update Completed' screen. Does anyone know what might be causing this and/or a way of fixing it?
Morning JordenR,
Thanks for using Apple Support Communities.
You can resolve many restore issues using the troubleshooting steps documented here.
For more information on this, take a look at this article:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/ts1275
Best of luck,
Mario -
I'm selling my iPhone 3GS so I set it back to factory settings. I cannot unlock the phone, all it says is "connect to iTunes". How do I fix this?
Once you get it going you need to make sure you do the following so that you can sell the phone.
Turn off imessage in settings/messages
Turn off Facetime in settings/Facetime
Delete icloud account in settings/ilcoud
Erase all data and settings in settings/general/reset
Delete the phone from your profile in https://supportprofile.apple.com
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