TS3297 I can get to Itunes store but as soon as I search I get an error message. Please help.

Run time error
R6025
- pure virtual function call
Happens when I am searching for music.
Please help.

What's the error message?

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HT1725 42404 error after downloading itunes (20+ times!) can access the itunes store but can't do any downloads... itunes support has not offered any valid suggestions

42404 error after downloading itunes (20+ times!) can access the itunes store but can't do any downloads... itunes support has not offered any valid suggestions

This is EXACTLY what happened to me and many others. Tech support returned most of my money but not all of it. Figure that one out! It is clear no music is downloaded (or in queue), it is clear an unknown error message is produced, and it is clear we, the consumer, are still being charged anyway. Will Apple require a credit card from its customers and alienate those that do not wish to use a credit card? Will Apple insult its customers and make silly suggestions such as 'Use an iTunes gift card' in much the same way a forum moderator has already recommended?
I have an idea: Acknowledge the problem publicly (via email, for example) and fix it in a future update. Customers will be more understanding if they know there is a temporary problem and Apple is working hard to fix it. Oh, and return our money, please!
Windows XP Pro
Windows XP Pro

I keep receiving and error pop-up "enable push notifications in itunes"! However, I haven't been able to fix this error. Please HELP me!!!

I keep receiving and error pop-up "enable push notifications in itunes"! However, I haven't been able to fix this error. Please HELP me!!!

If on wifi try ethernet. Make sure DNS is set to automatic (settings - general - network). Go to istumbler (Mac) or netstumbler (PC) to get a report of the network, look for signal strength and noise.

I have tried to connect and purchase on my iTunes Store, but forgot security questions. Not even Customer service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me?

I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
Thank you very much.

qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
Thanks,
A2Q

Music store error message- please help!

I've read previous posts regarding this error- just want to make sure I have the same problem before I uninstall the software. I am able to access the music store, but as soon as I hit the search or power search mode, I receive the error message " Itunes has encountered a problem and needs to close, sorry for the inconvenience." I am having difficulty in purchasing songs also. If I uninstall/reinstall will I lose the songs on my ipod?

i've been tracking the "search crash" version of this error message.
can you doublecheck for us your precise itunes version number? go "help > about itunes" and wait for the version to scroll up from the top. for example, mine says "itunes 6.0.5.20".
if you've got a 5.0.1.4, the standard workaround that has been helping folks has been to upgrade to a higher version (6.0.4.2 or 6.0.5.20).
in the normal course of events, an itunes upgrade or uninstall/reinstall does not affect your music files or library. i've done about 10 upgrades and 3 uninstall/reinstalls without losing a song or a playlist.
that being said, though, it's still wise to have backups in event of disasters. this Buegie post should be of some help with that:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=2538235

HT1689 I Live In Egypt, and Can not access Itunes Store from my Iphone or my Ipad, i get the message "can not connect to Itunes store", but i can access my app Store. Can someone help me pls.

Please Help

I also recently updated my Iphone to ios 6, And Some of my artwork is missing from my iphone. They r there on my Itunes but don't sync. Can you help me?

HT204266 I can't get any updates or download new apps because I "cannot connect to the iTunes Store" yet I am able to do other Internet related things. Please help!

I can't get any updates or download any new apps from iTunes because I "cannot connect to the iTunes Store" or sometimes it says server. I have no trouble getting my email or surfing the Internet, so it is a problem specific to accessing iTunes. Incredibly frustrated! Please help!

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Can't access Itunes store, but Itunes work, trying to find the root of the problem.

Ok, so I have been having the common issue of not being able to access the itunes store even though Itunes works. I know the "netsh winsock reset" works to cause the problem but that is only a temporary solution for me. The problem is after I do the restart and I log back on, I get a pop up. It reads as follows.
User Account Controls
Program: XenoConfig.exe
Publisher: Unknown
File Origin: Harddrive
Location: "Program files (x86)\Bigfoot networks\xeno suite\xeno config.exe" - enable offload.
If choose yes then my itunes store does not work, but if I select no then Itunes store works fine, only problem is I get this prompt everytime I log on until I say yes.
Anyone know what this means or this program does? I know it has to do with my ethernet card, after that I'm stumped. Anyone with antype of fix would be a great help!
Thanks

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I can't get the iTunes store to open n my iPad. Keep getting error that it cannot open. I just want to see a purchase history of the apps my daughter bought.

Any suggestions?

Hi Swolfie1!
I have an article here that can help you troubleshoot this issue a little further:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

I can not connect to Itune store and event tried to connect to support network and error message came up I am not connected to internet which I clearly am

Can anyone help. I cannot access Itunes it simply runs for ever without a error message. I tried to get on Itunes support today and not get an error message you are not connect to the internet.
I have already give permission of itune on firewall in windows, but this has zero effect
I have windows 7 (64bit), a BT hub and latest version onf Itune 64bit
I really want to use home sharing and get visuals for albumns etc

Where did you get this iPhone?
Was it new or second hand?
You have to sign out then sign in with the correct Apple ID and password.
Settings > iTunes & App Store > Apple ID: > do it here.

Windows 8.1..can not access Itunes store...always tells me "explorer has encountere an error and stopped working"

windows explorer stops working when i try to access Itunes store from PC..windows 8.1...itunes is updated to lates version for 64 bit

Hi, mikev_01.
Thank you for visiting Apple Support Communities.
Issues connecting to the iTunes Store can be due to multiple causes and not always a simple fix. I would recommend going through each of the steps in the attached articles below. Be sure to test the results after processing each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H.

TS1292 Purchased Itunes card but lost it!!! HAve the receipts!! Please help ASAP!!!

PURCHASED I TUNES CARD, LOST TI BUT HAVE RECEIPTS, HOW CAN I STILL REDEEEM??

Hi stephlecy7399,
Welcome to the Support Communities!
The article you referenced gives instructions for contacting the iTunes Store if you are having issues redeeming your gift card.
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/TS1292
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance
Cheers,
Judy

ITunes 7.7 - Can't open! Error message - PLEASE HELP!

Hi, I've recently updated to iTunes 7.7 and now I can't open iTunes. I've tried reinstalling itunes, quicktime and even did a system restore, but still couldn't get iTunes to work. Btw, I'm running XP pro w/ SP3. The error message I get is this:
And when I click the "Click Here" link, i get this:
Please help!!

when I tried to open quick time i got a rundll error - an exception occurred while trying to run
In that case the QuickTime problem is likely causing the iTune problem. So we'd better try swapping out your existing QuickTime.
Head into your Add/Remove programs. uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Now download and save a copy of the latest standalone QuickTime installer to your hard drive. (We'll run the install from there rather than online.)
Latest Quicktime Installers … get the one that doesn’t mention iTunes
Switch off antivirus and antispyware applications prior to the install. Start the install by doubleclicking the QuickTimeInstaller.exe.
If that install goes through okay, restart the PC and try launching iTunes again. Does your iTunes launch properly now?
(If you get an error message on the QuickTime uninstall or standalone reinstall, let us know what it says. Include error message numbers if you're getting any.)

Can't download itunes - security zone policy error message - please help!

Hi there,
I have had an ipod for a while now but can't use it as everytime i try to download itunes I just get the following error message;
This download has been blocked by your security zone policy - edgesuite.net.
I am using firefox on a windows vista with norton security protection. If you have any suggestions on how I can resolve this I would really appreciate it!

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99360)

The iTunes store will not open....-3256.....please help!!!!!!!!

I just downloaded the 7.0 and my iTunes store will not open. It says "iTunes could not connect to the iTunes music Store, An unknown error occurred (-3256). Make sure your network connection is active and try again."
My network connection ia active, I tried again a bunch of times, I tried restarting my computer, I read a lot of forums, and tried the tips Apple gives you. Yet the music store will not connect! Please help!!!!!!!!!
Thank you so much!!!!
Windows XP

Yeah,I have the same problem. I have this problem every time i update iTunes. Usually following tips on the forums helps but this time it's not. I haven't been able to access the music store for so long now. Can anyone help?

TS3297 I can get to Itunes store but as soon as I search I get an error message. Please help.

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