TS3297 I can't remember the answers to the security questions.  Where do I find them?

I can't remember the answers to the security questions?  Where do I find the answers?

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(78058)

Similar Messages

  • HT5312 Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    You won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use.

  • I made my account 6 years ago and can't remember the security questions. I also haven't set a rescue email. It won't let me buy anything until I answer the questions. What do I do?

    I can't remember the security questions I created 6 years ago and can't buy anything anymore. I don't have a rescue email either, so I'm stuck.

    Click here and request assistance.
    (75676)

  • HT201303 I can not remember my answers to my security questions.  Where do I get help?

    I can not remember my answers to my security questions.  Where do I go for help?

    Welcome to the Apple community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT5622 i can't remember the security questions for my apple id ?

    i can't remember the security questions for my apple id ?

    The Best Alternatives for Security Questions and Rescue Mail
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contact Apple support.
        c. Rescue email address and how to reset Apple ID security questions.

  • I can not remember the security questions on my device

    I can not remember the security questions on my device

    http://support.apple.com/kb/HT5312
    If the above link doesn't help:
    Go here:
    https://getsupport.apple.com/GetproductgroupList.action
    ask for assistance.

  • TS2446 What do you do if you get a new apple device but can't remember the security questions?

    What do you do if you get a new apple device but can't remember the security questions?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101680)

  • HT5312 How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

    How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I have some money left from a gift card on an itunes account, but can't log in.  I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?

    I have some money left from a gift card on an itunes account, but can't log in.  I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?

    Reset Security Questions
    http://support.apple.com/kb/ht5312
    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • I have forgotten the answers to my security questions, how do I find them?

    I have forgotten the answers to my security questions, how do I find them?

    From a Kappy  post
    The Best Alternatives for Security Questions and Rescue Mail
    1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    An alternative to using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1386 i can not remember my answers to my security questions it has been over a year since i have been on here

    It has been over a year since i have been on itunes and i can not remember my answers to my security quetions please help

    Ipad-Support wrote:
    ...  then I am asked to answer my security questions, which I can't remember.
    What should I do?
    1)  See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    2)  Or Email Here  >  Apple  Support  iTunes Store  Contact

  • I can't remember the security questions and recovery email has been shutdown. How can I get back to purchasing songs, apps, etc.?

    I don't remember the security questions and my recovery email has been shut down after years of no activity. What can I do to get back to purchasing music, apps, etc.?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • TS3297 I don't remember the security questions I set...!

    I don't remember the answers to the security questions I set for my apple store account.
    I ned to know who to restore them or change them because I can't buy nothing from my iPad

    Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
    (75530)

  • Can't remember the security  questions

    Hi everybody! I tried to buy a song on itunes with my new mac and, since was the first time I was buying something with the new device, iTunes asked me the security questions. There's just one problem: I don't remember them! ARGH I know, I know I should have written them down somewhere!
    Can somebody please help me to find a solution?

    Welcome to the Apple Community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

    Hi
    I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
    I have a new ipad and can not buy anything on the app store until i can resolve this.

    On your computer or safari on your iOS device navigate to:
              For Canada - https://appleid.apple.com/ca.
              For United States - https://appleid.apple.com/us/.
    Click the "Manage your Apple ID" button, and sign in to your iCloud account.  Once in, on the left side select "Password and Security", and this will populate our options on the right side.  You should see an option to reset your security questions. 
    Also see this article - http://support.apple.com/kb/HT5312. 
    If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753.  Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

  • Dad cannot remeber his Apple ID password.  I tried to help trying to reset it.  He can't remember the security questions.  Help!

    He also cannot remember the answers to the security questions.  I requested an email reset, and he got a message that he could not reset since it was from my computer not his. 
    He is so upset with himself.  He is older, and is excited to "hand me down" this phone.  We can't activate it until we "unlink" it to his Apple ID.
    Thanks for any help.

    I want to thank Allan Sampson and Dr Simie for helping me.  I was finally able to reset my iphone 4s.  FYI:  When I was trying to sync my iphone with my car, I now realize I put a passcode on my iphone which I had never put one on it before.  Anyway, I kept working on freeing up more disk space on my computer and to make a long story short, I was up past 2am working on this, but finally my iphone is restored and I have all my stuff.  I now have a passcode which I am sure to not forget.  Like I said, I've never had a passcode before, but I kind of like the security of it.  So I think I'll go ahead and keep it.
    So again, I'd like to thank you for steering me in the right direction.

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