TS3297 I cant sign into itunes on my phone or my computer. I keep getting unexpected error 5002? any theorys

pretty much what I said above, everytime i try to sign into itunes i get an error message 5002 and I am not sure what to do to resolve it

I've got the same problem right now. I have an old Apple ID that my whole family was using (of course that one works fine) but I want to sign in with my personal iCloud ID and it does the same thing that you described. Any answers?
Note: doesnt work in iTunes or the App Store from my Macbook Pro or my iPhone, but does work when I sign in to the Apple ID page in my browser.

Similar Messages

  • Cant sign into itunes or download any apps just keeps saying waiting and not askin for my apple id any help plz

    any help cant sign into itunes or downloads any apps

    Restart your iPod. Hold down the sleep / wake button until you see the red slider then swipe to power off. Then hold down the sleep / wake button until you see the Apple logo.
    Try iTunes.

  • Please help me on itunes i can't sync my music i keep getting a error message [-69] how do i fix

    please help me on itunes i can't sync my music i keep getting a error message [-69] how do i fix

    Hi kidjojo,
    Welcome to Apple Support Communities.
    You may find some helpful suggestions in this article:
    iTunes displays a -69 error when syncing iPod
    http://support.apple.com/kb/HT1210
    Best,
    Jeremy

  • I am trying to download the latest version of iTunes to my PC (windows XP) and I keep getting an error message or two. One is that it can't uninstall the previous itunes version, the other is that it can't find itunes.msi.

    I am trying to download the latest version of iTunes to my PC (windows XP) and I keep getting an error message or two. One is that it can't uninstall the previous itunes version, the other is that it can't find itunes.msi. I have tried removing  the old version in add/remove programs, but it says the same error. I tried deleting every thing that has itunes in the file/folder/etc and it didn't help.

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • HT1199 Itunes does not opens on my computer and i get 2324 error

    Itunes does not opens on my computer and i get 2324 error

    Is this in Mac OS or the Windows 7? If Windows:
    Fix problems with programs that can't be installed or uninstalled

  • I am trying to download itunes to my win32 vista os and i keep getting an error message that it is not a win32 application

    i am trying to download itunes to my win32 vista os and i keep getting an error message that it is not a win32 application

    In the course of your troubleshooting to date have you worked through the following document?
    iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application"

  • TS3694 I have tried to install the latest version of itunes to my PC on Windows Vista & I keep getting - Runtime Error! R6034 & itunes will not open I have tried re installing but it is the same

    I have tried to install the latest version of itunes to my PC on Windows Vista & I keep getting - "Runtime Error!" R6034 & itunes will not open.
    I have tried re-installing itunes but it is the same.....any advice?

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Cant sign into iTunes with VPP manager email address

    Is anyone else having difficulty signing into iTunes with their Apple VPP account manager email address? I work as an IT contractor for a number of schools and in the past have set up VPP so that paid and free apps can be distributed via an MDM solution. Recently, the process by which we do this isn't working any more. Apple have admitted in emails that they have changed the way that VPP accounts are set up on their end and that during the transition some accounts were processed incorrectly (causing a lot of headaches and confusion). In one instance, we set up the VPP manager account using a distribution list email address of .*******. later, we enabled two step verification and provisioned the facilitator account. but when we sent to sign into the iTunes store with the management accounts email address, we got the error message: "this email is associated with he VPP program". We have told apple about this who replied with a frustrating tautology: "our records indicate that that address is associated with the VPP program, so you will have to use another email address to sign into iTunes." Trouble is, for the purposes of information management, we cant just sign into iTunes with any old email address, we have to use one provisioned by the education department, and they wont provision another email address for this.. Also, we have screenshots which demonstrate that it is possible to sign into iTunes with the program manager account at other schools, so what has changed? If this keeps up, I will have no choice but to recommend to all schools in future that they not go with Apple because their account provision system is not maintained at a professional level.  The fact that they are so slow moving on this makes me look bad and the lack of documentation is inexcusable given the massive profits they have been posting.  I will campaign vehemently against the use of apple in education unless this situation changes for the better.  Already one school on our books have had an absolute gut-full of and have sold off the 60 iPads they purchased in favor of Android tablets with custom ROMS. What is the solution and why is there no phone number for Apple VPP in Australia?
    <Edited by Host>

    I know this post is over a year old. We setup our VPP account in Feb last year. It's very frustrating.
    This is what I wrote to Apple.
    This whole system *****!!!!
    Seriously. I sign up under the old system and now we have to go through more doors to get in than a gold refinery.
    You honestly think your product is worth this much pain. Get real!!!
    I work at a school as THE ONLY IT Support Officer. I setup a generic user account for VPP under the old system so that the account was not tied to my name just in case I left or someone else had to take over the role. Now we cant use that account to manage the VPP account. We have to create other admin accounts. Trouble is, most of us already have our personal emails attached to iTunes accounts, AND YOUR SYSTEM WON'T LET US USE THESE ACCOUNTS TO BE ADMINS FOR OUR VPP ACCOUNT BECAUSE THEY ARE ALREADY ATTACHED TO AN ITUNES ACCOUNT!!!!!!!!!!!!!!!!!!!!!
    Now I'm home and I can't remember my logon password and cant recall my recovery key because it's all back at work on a system I cant access until 2 weeks from now when the school holidays are over.
    Well done Apple, you managed to make Microsoft look good!
    The generic email account we setup is a distribution list account for the purposes of adding and removing people as needed. Apples change now means that we have to create more email accounts. I won't be doing that any time soon, I already have 5 and not about to create moer.
    I too will not be recommending that schools go with Apple products. They are a consumer product, not an enterprise product. The promise you the world and all you get is pain.

  • I cant sign into itunes from my iphone or put songs onto it from my pc itunes

    I was purchasing an in app purchase and that app froze after purchasing and signed me out of itunes now i cant sign back in on my phone the sign in box comes up but closes after about 5 sexonds without fail every time i have tried and tried and tried. I then went onto my pc an altho it picks up my phone i cannot drag any music or apps onto it atal it has the grey circle with a line through sign and dosnt go blue with the add sign lime it should HELP!! im not paying al this money for this phone for its main feature to bust. Do i need to restore? Update? Or what? Thanks alot

    I've got the same problem right now. I have an old Apple ID that my whole family was using (of course that one works fine) but I want to sign in with my personal iCloud ID and it does the same thing that you described. Any answers?
    Note: doesnt work in iTunes or the App Store from my Macbook Pro or my iPhone, but does work when I sign in to the Apple ID page in my browser.

  • HT1918 CANT SIGN INTO ITUNES

    Ive never used IOS before .... everytime i try signing into itunes it asks to verify my account by requesting my credit card details which i dont want to do ..can anyone help with this

    How did you create the account ? Unless you use the instructions on this page when creating an account : http://support.apple.com/kb/HT2534 , then you will need to enter credit card details before you will be able to use the account to download any item from the store.

  • Cant sign into itunes from computer

    i can sign into itunes on my iphone but it will not let me sign into i tunes on the computer. what could be the problem?

    Hello Kanefromsc,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Best of luck,
    Mario

  • Itunes wont load on windows 7.  I keep getting an error message 0x80071a91.  Previously had itunes installed but it wouldnt update, so uninstalled and now cant get it.  Any ideas

    Help,  I previously had itunes loaded onto windows 7, but it wouldnt update, i uninstalled itunes and now when i try to reinstall i get an error message 0x80071a91.  Any ideas on how to fix?

    Hi Didi221,
    Thanks for using Apple Support Communities.  This article has steps you can take for the error you're seeing:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    - Ari

  • Having trouble downloading itunes on my computer. i keep getting a error message that reads: apple sync notifier.exe- entry point not found.

    Hello, can anyone help me out there? Im having trouble downloading itunes on my computer.
    Ikeep getting a error message reading:
    #1  applesyncnotifer.exe- entry point not found.
    #2  the procedure entry point sqlite3-wal-checkpoint could not be located in the dynamic link library. sqlite3.d11.
    #3  service 'apple mobile device' (apple mobile device)
          failed to start. Verify that you have sufficient privileges to start system services.

    With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
    Copy the SQLite3.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
    Restart the programme all should be well
    In case that your OS is (64 bit)
    1. Open windows explorer, go to location C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    2. Copy file "SQLite3.dll"
    3. Now paste it in the folder  C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
    4. Restart the programme, it should not display that message, it should be clear.
    Good Luck

  • I can't sign into my account on my iPod whenever I do I get a error saying 'cannot connect to iTunes'

    Whenever I try to sign into my iTunes account on my iPod I get an error saying "cannot connect to ITunes" It once in while works but thats like once a year chance
    And I already checked everything Apple talked about and it still didnt work can someone please help me because I cant download or even do anything

    Have you looked here:
    Apple ID: "This Apple ID has been disabled for security reasons" alert appears
    Try logging out of the iPOd and then reset the iPod and then login.

  • I have a computer with itunes purchases that I want to burn.  keep getting an error message when trying to burn a CD

    I just recovered my Itunes which disappeared for whatever reason.  Support was able to give it back to me.  It was also updated.  I now cannot burn a CD without getting an error message.  Somebody please tell me what I need to do.  I never had this problem before I lost my purchases and updated.

    I take it you have Acrobat Reader installed? If the booklet itself is corrupt you'll need to contact the iTunes store support team through the report a problem links in your account history. As far as I'm aware these can't normally be redownloaded so you will need to ask for an exception.
    tt2

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