TS3297 I don't know my answers for my security questions

Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
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I don't know the answer for my security questions, what can I do ?

I don't know the back up email when I try to reset the questions, because it blocked with •• dots

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

TS3297 I don't know the answers to the security questions. How can I get past that?

says I have never purchased songs with this computer before so I have to answer security questions. I dont know the answers so how do I get past this?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

I don't know the answers to my security questions for my apple ID , so I can't buy anything , what do I do ?

I don't know the answers for my security on my apple ID and I've made purchase on my iPad before I don't know why it needs them can someone please help me so I can make purchases

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

HT5312 how can i add a secure email address to my account if i don't know the answers to my security questions?

how can i add a secure email address to my account if i don't know the answers to my security questions?

I don't know either! I NEED HELP CAUSE I PUT MONEY INTO IT and they ask for my SECURITY QUESTION ANSWERS! When I try to change my security questions, which i forgot, they askk me for the ANSWERS TO MY SECURITY QUESTIONS!!!!!!!!!! I CAN"T DO IT IF I DON"T KNOW IT!

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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I don't remember the answers for the security questions

i don't remember the answers for the security questions. It keeps asking for my favorite teacher, my firsr car and my least favorite job but I dont know what the answeres were for them. I havent even owned a car or had a job yet. Im very confused!

Call the support number for your country from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

HT201363 hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

hi, I don't remember the answers for my security questions and I don't have "send an email to your rescue email address to reset your security questions and answers" when I select "Password and security" on my apple ID. What should I do?

Hi Roy,
Contact iTunes support:
https://getsupport.apple.com/GetproductgroupList.action
Select your country, complete the prompts.
Or you can contact them by email:
https://ssl.apple.com/emea/support/itunes/contact.html
They usually will get back to you via your regular email within 24 hours.
Cheers,
GB

TS1702 Don't know the answer for the secret questions

I need to reset the secret question because I don't have the answers for the question that are there.

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

HT5312 I don't know the answers to my security questions and I don't know my rescue email. Now I'm locked out of my account. How do I fix this?

It kept asking me to answer security question and I don't know the answer because my account is super old. I don't know my rescue email either. My sister said if I just kept answering the questions wrong it would stop but instead I got locked out. Please help I have money on my account.

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
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HT201363 I don't know the answers to my security questions or my rescue email address, how can I change those

I need to change my security questions because I don't know the answers to them and I don't know my rescue email either. How do I fix that?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106202)

TS3297 I DON'T REMEMBER THE ANSWERS TO MY SECURITY QUESTION AND CAN'T DOWNLOAD A MOVIE FROM A NEW DEVICE

I don't remember the answers to my security questons and can't download movies or music on a new device. where can I get or change the security answers?

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

TS3297 I don't know the answers for the quations u asking me

Whan I'm buying a song it asked me a quation that I don't know so that's what I need help with ?

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

I don't know the answers to my security questions, I always put in the 2 answers that make sense but this is the second time that Apple has made me give security questions and I'm very upset that I've had to complain twice now!

It wouldn't bother me if this was the first time, but it's not. I don't know if I supplied an emergency email or not, if I did I have no idea what it would be. It might even be my dad's and talking to him about this would be a nightmare. The first time this happened I just sent an email explaining what was going on and then they made it so I didn't need to supply a security question to use my iPhone but now it's making me supply one for my iPod, even though it's older than my phone and I've never had to supply one before on that device. It'd be nice if I could have the security questions emailed to my actual email instead of some other bogus email that I have forgotten about. Sorry this isn't the most polite complaint, but I'm pretty frustrated and would like an answer that doesn't involve call apple. I think I have social anxiety because I'm not all that great talking to strangers, even if it's on the phone.

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can get a clue to what it is, and potentially use it, by going to https://appleid.apple.com/ and clicking 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have, or don't want to use, your rescue email address (you won't be able to add/change it until you can answer 2 of your questions) then you will need to contact iTunes Support or Apple to get them reset (which will be by phone as they need to verify your id - we are fellow users here on these forums).
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add/change rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT5312 I don't know the answers to my security questions but I also don't know what my rescue email is. How do I reset my rescue email without answering the security questions?

I just don't know what to do...

You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98479)

TS3297 I don't know my answers for my security questions

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