TS3297 I have a new computer and forgot my security answers. What do I do?
I have a new computer and have forgotten my security answers. Who do I contact or what do I do?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use
Similar Messages
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I had to get a new computer. Downloaded itunes to it and tried to purchase a song, but nothing. I have to answer 2 security questions that I do not know the answer to. I go to get the answers sent to me from apple, but I never receive the email (after they state it was sent).
Any ideas?ShaolinSpartan wrote:
I have to answer 2 security questions that I do not know the answer to.
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
Hi How do i change my rescue email address if i no longer have access to it and forgot my security answers?
You won't be able to change the address until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use -
Dont have a rescue email and forgot my security questions , what should i do , need help!
You will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
My computer was stolen so I deauthorized all computers that had iTunes on them on 10/28/2011. I have a new computer and it was authorized for iTunes. When I checked my account it says I have 2 authorized computers, but this new computer should be the only one. How can I deauthorize whatever the other computer is? I don't want whoever stole my old computer to be able to use my iTunes account.
Get all that music back in itunes and sync again.
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I received a new laptop. the person that transferred all of my files, didn't know what they were doing when transferring itunes content. Now I have my new computer and itunes doesn't contain all of my music. I don't know how to set it up to recognize my account and I don't see any of my apps. What do I do now?
Copy the ENTIRE iTunes folder from the old computer to the new computer.
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I purchased Lightroom 5 and Elements 12 and installed them on a computer. I now have a new computer, and wish to install them on the new one. When I tried to do so, my only option seemed to be Adobe Cloud. When I was asked for my LR serial number, it was not accepted. Please help me install these two products; I prefer stand-alone, rather than a monthly fee. Thank you
PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PE 10, 11, 12 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh -
I have a new computer and want to sync my iPhone's apps. when I tell it to do so it says that all apps in my phone will be replaced by the ones in iTunes, but it's empty because it's new. If I do so will all my apps be deleted?
Transfer purchases over from your phone to your computer before you sync your apps. See Transferring Purchases for more details.
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I have a new computer and I can't access my Itunes account. The message says I can't have more than 5 computers on this account and I don't. What can I do?
First of all you should really post this in Itunes forums cause you might get more hits on it.. Anyway.. You can only authorize up to 5 comps on one itunes account.. This does not include iOS devices. Those you can have 10.
So to fix this issue, open itunes, hit store on the left side, click log in (or your e-mail address if you are already logged in) in the top right hard corner of the page. One you log into your account you will see a a little area where it says you authorized 5 out of 5 comps. Below it should be a button to clear all those out. Itunes will de-authorize all computers on the account then you need to go back Store tab in the menu bar and select authorize this computer.
Remember it will deauthorize all your computers, so you need to re-authorize any other computers you have. -
I have a new computer and created an additional library. I need to merge the 2 so i can sync my ipod with new computer
How to use your iPod to move your music to a new computer
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I have a new computer and want to move my Itunes libriarys to this new PC. How do I do this?
These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
If you have an iOS device that syncs with contact & calendar data on your computer you should migrate this information too. If that isn't possible create a dummy entry of each type in your new profile and iTunes should offer to merge the existing data from the device into the computer, otherwise the danger is that it will wipe the information from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data. If you don't have any Apple devices then see HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store.
tt2 -
I have a new computer and I want to make it my home device for I tunes. I have home sharing, and all of the music and files are on the new computer. Now what do I do to make the new computer the home computer for Itunes?
The computer (windows platform) where I initially began using Itunes has four other computers/devices that are shared with it. All four of the other computers show up in my account, and can be managed. Or I can remove them. But on the new computer that I want to be my base computer (home if you will). The computer I want it to replace, when ITunes is open, has a tool bar, with various functions. All of the other devices are linked to that computer in ITunes, under Home SHaring. The new computer, shows the downloads via Home Sharing, but it does not show/have any tool bar.
I want to activate the new computer to be the computer via ITunes where all of the devices are linked to it as the base for ITunes. And, I don't know how to make that happen.
I hope that makes sense. -
I had download helper n my old computer, This computer broke. I have a new computer and wanted to know how I could get this on the new computer?
maybe you are talking about this?
* https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/
if yes simply go and click on '''Add To Firefox''' button >Restart your Firefox> and Enjoy :) -
I want to add more songs, but I cannot figure out how to sync my iPod to actually transfer my mp3s. I had done it before, which is how I have most of my songs, but I don't know what I can do without totally erasing everyhing and starting over... Which I don't want to do, because I have a new computer and no old files. I'll have to do that if worst comes to worst, I guess. Hoping there's some other way around it.
You can only synce an iPod to one iTunes Library/one computer. However, you can manage music among different computer . see:
Using iPhone, iPad, or iPod with multiple computers
If you want to transfer non-iTunes purchased music from an iPod to a computer other than the one you synced the music from you need to use a third-party program like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support Communities -
On my iPhone, I have songs from a CD that I bought and no longer have. I now have a new computer and it is telling me that to move songs that I only have on my computer, I must erase all of the music from my iPhone (It also says that my phone is already synced with another computer so it has to download everything). I would like to keep all of the music on my Phone and still be able to have these songs from my computer on my iPhone. Help!
The iPhone is not a storage device. iPhone is designed to sync with 1 computer and
iPhone sync only one way computer -> iPhone except content bought from iTunes.
Read this user tip:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive
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