TS3297 I have an iPhone 4S - software up to date, operating under IOS7 -- all is well except suddenly I am not able to connect to the iTunes store. Tap the icon and immediately it returns to the home screen
I have an iPhone 4S - software up to date on all counts, operating under IOS7. I cannot open iTunes store. Tap on the icon and it immediately flashes
back to its home screen. I have no problem on my iMac or my iPad 4 -- just the iPhone 4S.
Sounds like the device was dropped at some point and damaged as a result.
Take it to Apple for evaluation and a replacement.
Similar Messages
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Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section. Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? It is the same on my iphone4 or ipad 2!! Please help!!
Dear Metal Wheels and King Penguin.
I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
Best Regards, davidtryggva -
I have purchased a ringtone in the iTunes Store for my iPad, and I cannot find the download together with my music. I have received the invoice but I have no product. I am working with iOS6, if that helps. Can anybody help me?
I am confused. Do you mean you found the music, not the tones, or you can't find either?
If the former, then this is normal. You can't redownload tones from the Cloud. -
ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " what does this mean and how can i fix it??
- See:
]iTunes Store: My credit card's security code or zip code does not match my bank's records
- If still problem contact iTunes by:
Contact iTunes -
Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.
You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671 -
I have a itunes account how do i get to the itunes store to download games and ringtones
i have a itunes account how do i get to the itunes store to download games and ringtones
You should see an app called app store on your iPhone, or you can connect via your computer using iTunes.
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I'm from the USA but am on vacation in Brazil; I have a great WiFi connection but can not connect to the iTunes Store. Is this because I am out of the Country?
Thank you very much for your insight; I guess I had assummed that iPads/iPhones/iPods were here in Brazil and further assumed that the iTunes store would also be available.
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Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?
Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?
Thank you alleycat. I have two rental movies in my iTunes library in the rentals section top left of the window that have not been played. I have home sharing turned on on both my apple TV and my Mac. Both machines are completely software updated. I can see all of my owned movies in the Computer>Library>Movies section of the menus, but neither the rentals themselves nor a rental fouler are anywhere to be found on the apple TV. I dropped by the apple store on the way home from work and they suggested that it should be working just as you described, and suggested a restore, which I've performed. Still no rentals from the Mac library are visible on the apple TV. Any ideas?
Riversmith -
Hi I am Del
I am trying to rent a movie on my Apple tv keep getting the message - verification required before you can make purchases you must go to the itunes store on your computer and verify your payment information
ThanksHave you paired your Apple Tv with your iTunes account? That's how rentals and purchases are billed. If, however, you have already done that it is possible that there is a glitch in the system. I've had that happen occasionally and it usually goes away if I reset Apple Tv. On one occasion that I didn't work so I had to go to iTunes and deauthorize and then authorize this computer. Also, check to see if your Home Sharing is on (under File in iTunes). Hope that helps.
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Just hooked up new apple tv for first time. able to connect to internet (netflix, youtube) but not able to connect to my itunes account via home sharing. apple tv tells me to make sure computer's itunes has home-sharing enabled, which it does. any advice?
Have done both suggestions, still not working. Could it have somehting to do with my local network? I am using a wireless Internet provided by my apartment building so not sure if apple tv and my computer are not technically on the same "local network?"
apple tv and main computer are connecting to Internet fine. Just cannot see my itunes on apple tv.
any other advice? My itunes is turned on to home sharing. i entered the same apple itunes account into aple tv. but appletv keeps saying my computer's home sharing is not turned on...but it is. -
Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.
If you have all your music on the cmputer then i would connect up my phone uncheck the Sync Music option and apply.
This should take all the music off your phone .Then you can resync the music back on to it.
If this doesn't work maybe a restore to factory settings and start from scratch is the way to go -
I use to be able to sign in to itunes store just fine but now I cannot get to the itunes store homepage?
Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you. -
Hi I have created an apple Id but yhey didn't asked me about paymeny methods, and know when i need something from appstore it is written: This apple Id not yet been used in the iTunes Store, tap review....but when i tap review they ask me for a credit card without giving me the opption of ''NONE''. Can you help me?
What kinda forum is this where nobody helps!
I am waiting since so many days after leaving a thread and till nobody helped me with a reply.
If it's a Google PlayStore forum many hundreds of people would have replied.
Seeking a little help and nobody bothered to give it out to you, I am really annoyed.
Still waiting for Help! -
i cannot access my itunes account when i try to sign into itunes. it keeps saying the itunes store is temporarily unavailable, but i can sign into the apple website.
That means you have to sign into/view your account and review you account and make sure you have a valid payment method specified in your account.
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When I try to sign in to iTunes, it tells me that my Apple ID has not yet been used with the iTunes Store. How do I use my account with the iTunes Store?
Hello Daijalove97,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Using an existing Apple ID with the iTunes Store and Mac App Store
http://support.apple.com/kb/HT2589
To use your Apple ID at the iTunes Store
Open the latest version of iTunes.
Choose Store > Sign In from the Store menu.
Enter your Apple ID and password, then click Sign In.
Click Review when asked to review your information.
Enter your billing information, a credit card will be required.
Click Continue when you're done entering your credit card and billing information.
Best of luck,
Mario
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