TS3297 I have forgot on the answer to my security questions.

I need to know who to call or what to do to reset my security questions.

Who you gona call? Ghost Busters!
Whooops, that's AST.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?

I no longer have access to the back up email address I used when I set up my apple ID. I have since forgotten the answers to my security questions and am having a problem making changes to my account. What can I do?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114957)

I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?

I have never set the answers to my security questions...though i cannot buy anything till i provide answers...how do i create answers?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99103)

TS3297 I DON'T REMEMBER THE ANSWERS TO MY SECURITY QUESTION AND CAN'T DOWNLOAD A MOVIE FROM A NEW DEVICE

I don't remember the answers to my security questons and can't download movies or music on a new device. where can I get or change the security answers?

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

TS3297 I don't remember the answers to my security questions. I have a $40 credit on Itunes and cant redeem! Please help me reset?

I need to reset my security questions so that I can redeem my I tunes gift cards - I have a $40 balance and CANNOT purchase the music that I want! Please help!!!

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

TS3297 How do I get the answers to my security questions?

How do I get my answers to my security questions

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.
Presently there appears to be problems on Apple's end, so it may be quite some time before they respond.
Another user had success doing the following:
I got some help from an apple assistant on the phone.
It is kind of round about way to get in.
Here is what he said to do and it is working for me...
1) on the device that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.
2) Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner
3) sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit /debit card and NOT the security questions.
4) At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I'm trying to change my password, but i have to know the answers to my security questions. But whenever I send the answers to my email, it sends to my old email that i can not access anymore. Is there any way to get them to send to my new email? Uggggghhh

Someone please help me

You cannot and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104210)

What can I do if I forgot the answers to my security question and I don't have a verifying account?

I'm trying to buy an app, but I have to put the answers to my security questions, and I don't temember them! And I don't have a verifying account to restablish my questions. I don't know what to do!

Try contacting the ExpressLane at https://Expresslane.apple.com and the iTunes and iTunes Store

HT204088 I forget the answers to my security questions, how do I find out what they are?

I'm trying to buy a song for an important event and due to it being the first time on this laptop that I am purchasing a song, I have to provide the answers to my securit questions and i cant remember them. How do I find out what they are? Please.

f you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

I forgot my password along with the answers to my security questions. So I try sending an E-Mail to myself but the E-Mail I am sending it to isn't even mine, nor the one I have registered. How can I change the E-Mail or something?

I forgot my password along with the answers to my security questions. So I try sending an E-Mail to myself but the E-Mail I am sending it to isn't even mine, nor the one I have registered. How can I change the E-Mail or something?

Security questions:
https://discussions.apple.com/thread/4533485?tstart=0

TS3297 I forgot the answers to my security questions. How do I get the answers

I forgot the answers to my security questions because I set them up 2 years ago. I got a new iPad and need to know the answers in order to make purchases. Help

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

HT1725 I forgot the answers for my security questions. How can I have it back?

I forgot the answers for my security questions. How can I have it back?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106187)

HT1349 I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

I forgot the answer to my security questions and I don't have a rescue email, whenever I receive a call from apple support it disconnects, is there any other way of resetting security questions?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Just wait for Apple/iTunes to reply

I forgot the answers to my security questions and I don't have a recovery e-mail

I forgot the answers to my security questions and I don't have a recovery e-mail. What I find weird is that it has never asked me the security questions until a day ago when i tried to buy music. I contacted apple by e-mail, but they haven't responded, so is there anything I can do or is it best to wait longer for them to reply?

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I forgot the answers to my security questions..and i dont have any rescue e-mail... what to do? :|

I forgot the answers to my security questions..and i dont have any rescue e-mail... what to do? :|

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90437)

TS3297 I have forgot on the answer to my security questions.

Similar Messages

Maybe you are looking for