TS3297 I need to make a purchase but iTunes will not allow it.
I can't make a purchase
What happens when you try to buy something, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?
Similar Messages
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I have multiple albums that I've purchased through iTunes, and iTunes will not allow me to play them stating they cannot locate content.I tried going into iTunes Store and look for available downloads, but the store shows it's already downloaded. It's a lot of music i've bought and can't play. How do I fix this?
Forget the pad for a moment and just think about I tunes on your computer. Every now and then( 3 times over 6 years) when doing an I tunes upgrade, I tunes seems to lose track of some of my music files. They show up in the I tunes listing, but when you try to play, it cannot find the source. The cause is always that I have somehow moved some or all of the music to a library that is outside of the set of libraries I have dragged into I tunes.
On your computer, search for one of the songs. All the missing ones are probably together, and when you find one, you will find the rest. When you find it, note the directory and file path to where it lives, then add that path to your I tunes
Ibarra.
Note, the original listing will still be in I tunes, so you will get double listings for theses songs, and no easy way to tell which is the valid ane and which is not, other than the ! Symbol when it cannot find the file. I know of no good way to get rid of the duplicate listing except manually going through and deleting them.
One you get them back into your I tunes library, they will sync and play fine.
Second side effect, if you are streaming to atv, and it comes accross one of those entries that leads nowhere, it simply stops streaming, and you have to restart the play. -
Hi all,
I want to remove my credit card details from my itunes account, however itunes will not allow blanks, what do I do?Take a look at this link, http://support.apple.com/kb/HT1689
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I redeemed my iTunes card but it will not allow me to make any purchases
I redeemed my iTunes card but it will not allow me to make any purchases please help.
Have you Contacted Support as requested...
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html -
I have the iPhone 4. I recently switched from PC to IMac. I am trying to sync my iPhone, but iTunes will not let me add or remove anything. Do I need to change a setting since I changed computers? I try to add songs from my music into my phone section and it will not go... Plus the playlists on my phone are not updated on my iTunes phone on my computer. Its like it never updated. What am I doing wrong??
Iphone will sync with one computer at a time.
When you sync to another it will delete the current content.
Make sure you have copied everything from your old computer to your new one first. -
i just started using this netbook for itunes at first it wouldnt let me purchase anything just free podcasts etc but i got that sorted it was just a matter of resetting the security questions because i hadnt made a purchased from this computer before. now it is allowing me to purchase no problem but itunes will not let me add my purchases to my ipod classic??? i can add all the free podcasts i want but anything that has been purchased is blocked from being added.my ipod show up in itunes but only as a summary thing i cant actually look through my music on the ipod in itunes on this computer
You might want to check your process for moving your iTunes music against this: http://support.apple.com/kb/HT4527.
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I got a iphone 5 but it does not work on my MacBook with Mac OSx 10.5.8 it says i need OSX 10.6.8 but it will not download because I need OSX 10.6 but it would load either. How do I get the older operating system to work with the IPhone5?
You don't. Since you have an Intel Mac, buy a Mac OS X 10.6 DVD from the online Apple Store.
(71894) -
I have Mac OS X 10.6.8 and I need to update my iMovie, but it will not let me because I need version 10.7.4 or later. I tried downloading this version but it would not let me because I need 10.7. My question is how do I download 10.7 in order to update my iMovie?
Lion should still be available if you call the online Apple Store. If the Apple Store still has it, they will ask for your Apple ID and credit card number and will then send you a code which you can redeem in the Mac App Store. The Lion installer will download and run automatically.
Confirm compatibility with your current applications and Lion before you upgrade; in particular you will not be able to run any appications that were written only for PowerPC Macs.
Regards. -
I have legally purchased and downloaded FLAC music files online, but iTunes will not recognise them. I'm working on a PC. Can anybody help, please?
Hi anniepat,
FLAC files do not run on iTunes. See this article for how to convert your FLAC files to iTunes compatible format:
http://www.bigasoft.com/articles/how-to-import-flac-to-itunes.html
Cheers,
GB -
I need to change my country and itunes does not allow me because I have 0.20 left to spend. I can't purchase any more credit because I'm not in the US any more and Itunes just accept those. I need help!
Click here and request assistance.
(65879) -
I purchased a used Ipod touch 4th gen and my computer (Windows XP) recognizes it as a camera but Itunes will not recognize the ipod. Old ipod works and connects fine. Any suggestions?
Well, there is always the possibility that it's been jailbroke, in which case, you're out of luck. However...
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
If I've set up my phone in a foreign country and I'm traveling, if I make a purchase on iTunes will I be charged in my country of origin or in the country I'm in
You will be purchasing from the same store as before so yes it will charge as usual in your country currency that you are registered with.
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I have purchased a new iPod Nano and have tried repeatedly to set it up but iTunes will not recognise it. I have 5 other devices connected to my itunes account so is this the problem and what can I do?
There is no 5 device limit. There is a 5 computer limit.
Device not detected in iTunes -
I purchased elements 11 - I have installed on work computer but it will not allow me to install on laptop stating the code has already been used. Can anyone help me install on laptop please?
No, I have the music I want to move from the laptop to the phone selected. Then I go under file, devices, and try to click sync but it is not available to click.
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Have connected to homeshare, but Itunes will not let me see the homeshare library from another PC. It is connected and when I click on ******homeshare library it says it is downloading it - but then doesn't???? Help!
Hello ariani,
Thank you for the details of the issue you are experiencing with Home Sharing in iTunes. I recommend the following steps for the issue you described:
4. Check your network connection
Home Sharing requires a home network with an active Internet connection. All the devices you want to use with Home Sharing need to be connected to your home network.
In addition, verify that:
All your devices are connected to the same router, if you have multiple routers. Using multiple routers may prevent discovery between these devices.
Your devices are not using a Virtual Private Network (VPN), or that they are all on the same VPN. A VPN may isolate the device and cause connectivity disruptions.
If you have a router set up with a guest network, make sure all devices are either connected to the guest network and devices on the guest network are allowed to communicate with each other, or switch all devices to the primary network on your router.
If your computer is asleep or shutdown, or iTunes is closed, there's no access to the shared iTunes library. Wake up or start the computer and open iTunes to regain access to that library.
Your router needs to be up-to-date. If you are using an AirPort or Time Capsule, read this article to find out more about firmware updates. If you are using a router from another manufacturer, contact the manufacturer to inquire about available updates.
5. Check Firewall Settings
If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries.In addition, Apple TV and Mac computers will use port 123 to set the time automatically. Incorrect date and time on either the computer or Apple TV can cause errors for Home Sharing and connections in general.If you are unsure whether your router has a firewall or the required ports open, test additional devices or another network to help isolate the issue. If the devices tested work on another home network, it is your router or network configuration.For Mac OS X, you don't have to edit the port addresses, but make sure the firewall in Apple () menu >System Preferences > Security > Firewall are not set to:
Block all incoming connections
Allow only essential services
If you use another security/firewall software on your computer or router, follow this article or contact the manufacturer or check the documentation on how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.
6. Quit and reopen apps and iTunes
If connectivity issues persist, quit and reopen iTunes on your computer. Then, quit and reopen the apps on your iOS device.
7. Restart your network router
Restart your home network router using the method recommended in documentation from the manufacturer. This may include disconnecting the power cord for thirty seconds or more.
Note: During this period, Internet services such as a VoIP-based phone will not work, and any additional routers may need to be reset in sequence.
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Thank you for using Apple Support Communities.
Best,
Sheila M.
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