TS3297 I purchased a TV show episode from iTunes and it did not load the first 2-3 minutes of the show. What do I do?

I bought an episode of Grey's Anatomy TV program. When I went to watch it, it had not downloaded the first 2 minutes or so of the episode.

Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

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HT4009 I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck.

HT204088 I have purchases on my bank statement from Itunes that I did not make. who do I contact?

I tried calling the number on my bank statement and that number just referred me to the iTunes website. No help at all. Any way I can get a phone number to call a live person?

For billing issues you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 How do I file a claim for a purchase from iTunes that I did not do?

How do I file a claim for a purchase from iTunes that I did not do?

First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, perhaps as an in-app purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

App hung on "waiting"; during update, I lost my wifi connection; now cannot delete to reinstall (no X), syc does not help; itunes store says it is installed and I cannot reinstall; deleting from itunes and synching does not remove "hung app"; HELP

App hung on "waiting"; during update, I lost my wifi connection and the app hung; now cannot delete to reinstall (no X), synching does not help; itunes app store says it is installed, therefore I cannot reinstall; deleting the app from itunes and synching does not reinstall the app on the ipod; the app developers have not helped and told me to check with Apple (which I am doing, since I am past my 90 day tech support). Hoping someone can help with this hung "waiting' app problem.

- First try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Next download the app on the computer and try to sync.
- Last, restore from backup.

HT1391 I purchased 3 new tv episodes on iTunes and downloaded them on my iPad, from iCloud. They don't appear on my iPad Videos app and I've tried downloading them several times. Where are they?

I purchased 3 new tv episodes on iTunes and downloaded them on my iPad, from iCloud. They don't appear on my iPad Videos app and I've tried downloading them several times. Where are they?

The question is not only how to to hide them, but also how to mark them as watched!

I downloaded a bunch of TV episodes from iTunes and my iPad storage is almost full. How do I sync the episodes to my mac so that I can delete them on my iPad?

I downloaded a bunch of TV episodes from iTunes and my iPad storage is almost full. How do I sync the episodes to my mac so that I can delete them on my iPad?

Hi!
You may want to try the steps on this article to transfer your iTunes purchases on your device to your computer:
http://support.apple.com/kb/HT4527
I hope that helps

I purchased lots of music yesterday from itunes and now i can't export to ipod because files are not found

I just purchased lots of music yesterday from itunes and amazon but now can't load onto ipod because files are not found.

elkelawdog wrote:
I think I had an old itunes id.
Either you did or did not. Do you not remember?
elkelawdog wrote:
But it never let me burn them to anything other than my Ipod.
Media is not burned to iDevices. Burning an iDevice would destroy it.
Why will iTunes not allow you to sync media to the iDevice? What happens when trying to sync media to an iDevice?
elkelawdog wrote:
I changed my password so now when I pull up my account there is no music.
Changed password to what?
Pull up what account?
What does this have to do with iTunes?
One does not pull up an account to access their media, they simply launch iTunes.
Changing a password has nothing to do with accessing the media on the computer when one launches iTunes.
What is the actual issue that is occurring?
elkelawdog wrote:
Can anyone tell me how to find my old account and then copy that music to my HTC One.?
iTunes has nothing to do with putting media on a non-Apple device.

HT1386 purchased new songs from itunes and when I clicked on the Sync button those new songs are not added to my ipod nano. Have any idea how to resolve this problem?

purchased new songs from itunes and when I clicked on the Sync button those new songs are not added to my ipod nano. Have any idea how to resolve this problem?

Do you have the right boxes checked to sync the music to your iPod?
iTunes: Syncing media content to iOS devices and iPod
Do they play in iTunes on the computer?
Have you successfully synced music form this iTunes library/computer before?

My wife recieved invite event from my PC Outlook. She accepted it, but it never showed up on her iCloud or iCal on our iMac. Then I removed her as an invitee and it did not remove the event from her iPhone. So now she has a event on her iPhone that can't

My wife recieved invite event from my PC Outlook. She accepted it, but it never showed up on her iCloud or iCal on our iMac. Then I removed her as an invitee and it did not remove the event from her iPhone. So now she has a event on her iPhone that is not on either her iCloud or iCal. How do I remove it from her iPhone?

1) You asked "Does she need to reconnect to that itunes/computer and if so what do we need to do to remove this folder of pics from her ipod?" Yes, you have to connect the iPod to that computer and go to the Photos pane for the iPod in iTunes and uncheck sync photos and the click on synce/apply. In the future do not check sync photos.
iOS and iPod: Syncing photos using iTunes
2)
Create a NEW account for using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Then on the iPod go to
- Settings>Messages>Send and receive and sign out your ID and sign into hers. Make sure that only her ID email address is listed.
- Settings>FaceTime sign out of your ID and sign into hers. Make sure that under You can be reached at only her ID email address is listed
- Settings>iCloud and sign out and sign in with hers
Contnue to use the commpn ID/account for Settings>iTunes and App stores.

HT204088 i have a charge from apple and i did not authorized it and it appears in my bank account but not in my recent purchases i want to know whats going on

i have a charge from apple and i did not authorized it and it appears in my bank account but not in my recent purchases i want to know whats going on

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
How much is the charge ? Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702

TS1702 If I purchase an app from iTunes and it does not work or does not meet expectations, is there a way to be refunded the cost of the app?

If I purchase an app from iTunes and it does not work properly or meet expectations, is there a way to receive refund for the cost of the app?

First contact the Developer of the App...
If no joy...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS1424 have charges from itunes that i did not purchase

I have charges on my bank account from itunes but i did not purchse these items.

Does anybody else have access to your account and/or your computer/device ? If not thenyou can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

How do i recover music from old computer. its broken and i did not have the music backed up on any other hard drive.

how do i recover music from old computer. its broken and i did not have the music backed up on any other hard drive.

OK, well, seems like you need to lose the attitude if you really want help.
There are several ways to get music from iTunes on your computer to your device.
The easiest is to sync directly with iTunes by connecting your device to your computer, selecting the device, setting up your Profile pages, and then clicking the Sync button to sync.
First you want to open iTunes and under Preferences>Devices, make sure that you are not syncing automatically:
Make sure that box is checked.
Then follow the instructions in the article below for either your computer or your Mac to set up your Profile pages and to sync your music via iTunes:
WINDOWS IOS SYNC ITUNES 11
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
You can also directly download music from iTunes to your device by going to the iTunes icon, going to "Purchased", and selecting the items that are not on your device that show a little cloud next to them. Click on the cloud and the music will download.
You might also want to familiarize yourself with your iPhone 5 manual. It has all the answers you cannot find on Google or by trying to just do it by brute force. If you would take a little time to read about your device and how to use it, you might not be so frustruated and unnecessarily snarky to people who are trying to help:
http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Best of luck,
GB

Purchased music in Itunes and it did not download anything but the titles of the songs.

purchased music in Itunes and it did not download anything but the titles. I cannot find where I can get support to get my purchase fixed. IThis is the most frustrating support system ever.
Where can I get support?

Does the Store > Check For Available Downloads menu option find it ? If not, then depending upon what country that you are in (music can't be re-downloaded in all countries), does it show under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes for downloading (if there is an complete download of the track listed in the Music part of your library then you will need to delete it from there before it will get the cloud symbol in Purchased for redownloading) ?
If you can't download it via either of the above then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS3297 I purchased a TV show episode from iTunes and it did not load the first 2-3 minutes of the show. What do I do?

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