TS3297 I submitted my security answers wrong. Now I am locked out of purchases.  Can you help?

Can you help me unlock my account after answering a security question wrong many times?

Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, then go to manage your account > Password and Security and set your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support

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  • I mistyped my security answers and now i'm locked out for 8 hours on my pas? Really

    A little frustrated with such a "genius" company. Mistyped my apple security answers o my new ipad and now i'm locked out for 8 hours! Solutions, even the custoer help couldn't help!

    I don't know if Apple is a "genius" company, but it's standard practice in for internet firms like Apple and AT&T to lock down the password on accounts that show repeated attempts at accessing accounts. So far as the computer is concerned, you could be a user - or a hacker.
    We've all forgotten our share of passwords. You can always request a new password from Apple. Or you can invest in a password management utility like 1Password that automatically remembers your passwords.

  • I forgot the security answers for my security questions and now I'm locked out

    i forgot the security answers for my security questions and now i'm locked out.

    Try this Discussion...
    https://discussions.apple.com/thread/4305745
    And/or see the More Like This section on the right.

  • I asked Firefox to remember a password when I first went to a secure website. Now I want to undo that. Can you tell me how,please? John

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  • I upgraded to IOS 7.0.4 and the iPhone now is on The Activation screen i bought this iphone as USED... and i didn't know the apple id.How can i do it?Now I live in Myanmar(Burma).Please can you help me?........

    I upgraded to IOS 7.0.4 and the iPhone now is on The Activation screen i bought this iphone as USED... and i didn't know the apple id.How can i do it?Now I live in Myanmar(Burma).Please can you help me?........
    <Personal Information Edited by Host>

    RichardRicardo wrote:
    I upgraded to IOS 7.0.4 and the iPhone now is on The Activation screen i bought this iphone as USED... and i didn't know the apple id.
    Sorry... But...  The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    You need to return the Device for a refund, as you will not be able to re-activate it.
    There is No Workaroud for Activation Lock.

  • HT5312 I forgot the answer to the question of secret Apple account. Can you help me

    I forgot the answer to the question of secret Apple account. Can you help me

    Welcome to the Apple community.
    Start here, and reset your password, you will receive an email with your new password, then go tomanage your account > Password and Security and change your security questions.
    If that doesn't help you might try contacting Apple through iTunes Store Support

  • I am try to buy a book but i forgot my security questions and now i am locked out

    i forgot my security questions,
    how do i reset the security questions so i can buy a book, also i am now locked out. help please

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • Hello apple i am trying 2 reset my security answers but it wont send a reset email how can u help?

    how come when i hit send email 2 z******@hotmail.com it dont send its the right email ik what it is but can u help me ?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions

  • HT1766 My iphone is disabled because the wrong passcode was entered too many times.  Can you help me with this?

    I entered the wrong passcode too many times and now my iPhone is disabled.  What can I do to retrieve the passcode?

    iOS: Forgotten passcode or device disabled after entering wrong ...

  • I forgot my i cloud password, and now i cant avtivate my iphone 4, can you help me?

    i know my apple ID, but i forgot my i cloud id and password, can anyone help me with that?????

    Try http://iforgot.apple.com

  • HT5312 Spoke with Apple "support" today about the Security Questions that R blocking us from using i-Tunes. The guy told us to just keep  GUESSING his answers.  How can U guess answers to Questions that U NEVER answered. Now he's locked out for 8 hrs. :(

    We spoke to Customer "support" today, as we can't use i-Tunes for a new i-Pod gift for Christmas.  The reason this iPod was bought is because he can no longer upload i-Tunes to his old one because it's a Ver. 3 and it demands you upgrade it (which we tried numerous times before getting into one  of these chat rooms and discovering that the iPod 3 is not compatible with the upgrade!! Really makes them all a waste of MONEY.  Not happy.
    Anyway, the "ADVICE" from the Apple "support" guy was to just keep guessing the answers to the questions.  WHAT!  He never answered them before, they weren't necessary before, so how can he guess the answers, to questions that were non-existent when he originally created his ID??
    Does anyone have any advice regarding this, as I think he has already attached his credit (also a gift) to his ORIGINAL ID, so even if he creates a NEW Apple ID, he will lose that Credit.   So furstrated right now!

    I assume that you don't have a rescue email address on your account ? How did you contact support ? You should be able to contact them in your country via this link and they should be able to reset the questions : http://support.apple.com/kb/HT5699

  • HT5312 hello dear apple, i need to ask my security question i was forget the answer so what should i need to do? can you help me?

    Hello,
    i need help how to change my security question? because i forget.

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form. Posting on these boards isn't one of them.
    (96227)

  • I picked the wrong option on a download and now I cant open any download. Can you help?

    When trying to download a document, a window opened asking me how I wanted to open the download, I chose the wrong option and ALSO chose to check the box "do this always"; well, I need to change the option to Microsoft office word, but I cannot find the area I need to go to to fix it. Please help. Thank you.

    Hello, it's actually simple fix, easier than you might think. See referencing support article
    [[Managing file types]]

  • HT5312 need to reset my security questions and now i am locked out... nice

    we are having issues with the phone and the laptop as well itunes in genera

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • Ive just moved my entire itunes to a exteral hard drive then deleted it from my laptop on advice from another site ive now lost itunes and cant reinstall please can you help

    ive just moved my itunes to a exteral hard drive and removed it from my laptop now i cant get it back

    Why not?

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