TS3297 in iOS 7 on iPhone 4S i can not open the iTunes Store.  Screen is blank

Blank screen when trying to open iTunes Store

Same here. I was online w/ apple tech support yesterday all the way up to level 3 support. Their solution was to restore and then reload from backup. Don't waste your time w/ that as it didn't solve the problem.

Similar Messages

  • After the ios7 updated I can not open the iTunes store in my iPhone 5

    After the ios7 updated I can not open the iTunes store in my iPhone 5
    How can I fix it?

    Hi adrimomo,
    Welcome to the Support Communities!
    Here are a few things you can try:
    iOS: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/HT1430
    If you have tried those two things, refer to page 146 in the iPhone User Guide to Reset All Settings:
    iPhone User Guide for iOS 7
    manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
    Also, check your settings for Safari -- enable cookies and turn off private browsing - see page 57 of the iPhone User Guide above.
    Cheers,
    - Judy

  • TS1424 I can't open the iTune store after I updated my iphone to iOS 7.

    Hi there, could someone help me here please - I can't open the iTune store after I updated my iphone 4 to iOS 7. The problem occurred about 5 days later after the upgrade. There are no error messages. As I tap on the icon it opens just for a fraction of a moment and then goes off and back to the main screen. Other apps are working just fine. I tried following the troubleshooting steps as suggested by apple support, but that didn't help unfortunately...
    Thank you

    Refer to this article:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368

  • TS3297 While updating or downloang apps in my iphone, it appears, Can not connect to iTunes Store. My software is up to date and there is no problem in wifii.

    While updating or downloang apps in my iphone, it appears, Can not connect to iTunes Store. My software is up to date and there is no problem in wifi.
    Can anybody explain why I can't connect itunes?
    Thanks in advance
    Omer

    Where are you when connected to this Wifi?
    Home - At Work - Coffee Shop other locations??
    Home -
    May need to reboot router - check ISP for any recent firmware updates for router - Reset All Settings - Reset Network Settings [NOT Erase All Content and Settings -> As this wipes the device back to factory settings]
    Work -
    See the IT Guy and ask about any "Other Security WiFi Blocks"
    Other locations [Secure WiFi] -
    Try a location with a Non Secure WiFi -> As these locataions "typically" do not have a IT Guy to go to for questions regarding [Other Security WiFi Blocks]
    Non-Secure WiFi -
    Then try the steps below [Even with the others listed above]
    Just because you may be able to get to a Secure and Non Secure Website on safari on the iphone does not mean the WiFi connection is "Perfect or ok" and I am not saying it is not.
    Also take into effect servers for iTunes updates/Apps etc could be overloaded at that time.
    You can also try a simple Hard Reset [Hold down Sleep/Wake button and Home button at same time - Once see Apple Logo release both buttons - Allow iphone to reset]
    If have already tried these and have not contacted AppleCare Support try that too.
    Hope these help you!

  • Can not connect the iTunes Store, since the last update 2 weeks ago, iOS 6.1.2 has stopped working, help me, please ....

    can not connect the iTunes Store, since the last update 2 weeks ago, iOS 6.1.2 has stopped working, help me, please ....

    Ok, I am having literally identical issues with Marathon Max.
    I try to connect, and it says, "Itunes could not connect to the itunes store, Make sure your network connection is active and try again." I have contacted my ISP, and they ran a full check, and sayed I should be able to connect to pretty much all websites. I did the whole "ipconfig" thing and that was no help. I also tried the "msconfig" thing, and it sayed it did not recognize it as any kind of command, internal or external command or operable program or batch file. Whats strange is I can connect from another computer just fine, but when offered to upgrade itunes I declined for fear of the same thing happpening. I am tempted to just upgrade it and thus demonstrate that itunes has a flaw in their upgrade. I will save this computers diagnostics, and the other one's too, before and after the upgrade. I look forward to sending more feedback regarding this matter

  • TS2776 my iphone 4s will no longer open the itunes store.  updated it and restored. no luck!! help

    my iphone will no longer open the itunes stores.  updated and restored.  no luck. help

    Settings > General > Reset > Reset Network Connections
    Try again.

  • Can't open the iTunes Store app on my iPhone 5

    I updated my software to iOS7 and all other apps work fine but I can't open iTunes...please
    Help.

    After updating to os7 my iphone 5 will not connect to the iTunes Store. I went in to settings, signed out, and then signed back in and retried and the iTunes Store still will not open. Works fine on Apple TV and my ipad, just not my phone.Other suggestions would be appreciated.
    Thanks, Tim

  • After the upgrade to ios7 my 4s iphone won't open the itunes store or allow me to search the store. Not even using a different app that links to the stores download button.

    After the upgrade to ios 7 my iphone 4s will not open the itunes store at all. It will allow me to open a specific song from another app for download from apps such as shazam, but I cannot search the store. ios 7 is the worst thing since windows vista.

    And it's not the safari settings either, i've already tried that and resetting my phone a few times.

  • HT4623 How come I can not use WIFI to update the new IOS in my iPhone 5 ? the screen pop up " you no longer connection to Internet " . And I won't be able to download any Apps using Wifi, the screen popup " can not connect to iTunes stores " ..

    I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
    I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
    My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
    Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!

    Hello phonphon,
    We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    Allen

  • Hello I would like to ask I have a problem with the Iphone 3gs 32 g I don install the ios 6.0 and now I can not activate the sim card .... I do not even know what's centenary advise me thank you

    Hello
    I would like to ask I have a problem with the Iphone 3gs 32 g
    I don install the ios 6.0 and now I can not activate the sim card .... I do not even know what's centenary advise me thank you

    Did you already try the suggestions from this article?
    Symptoms
    In certain situations, iPhone may present one of the following symptoms:
    "Invalid SIM" or "No SIM Card installed" alert appears intermittently.
    Status bar displays "No Service", "No SIM" or "Searching" in a location with good network coverage.
    Resolution
    If you encounter any of the above symptoms on your iPhone, try these steps to attempt to resolve the issue:
    Update your iPhone to the latest version of iOS.
    Toggle Airplane mode On and Off.
    Try turning iPhone off and then on again.
    Check for a carrier settings update. Tap Settings > General > About. If an update is available, a prompt will appear.
    Remove the SIM Card and verify that it is a valid, carrier-manufactured SIM. Also verify that it is not damaged, worn, or modified. Then reinsert it.
    Restore the iPhone.
    copied from iPhone: Troubleshooting No Service or No SIM

  • HT4623 my iphone 4 i already up date new software ios 7.  but now i can not open my phone.. please let me know what is the problem ?

    my iphone 4 i already up date new software ios 7.  but now i can not open my phone.. please let me know what is the problem ?

    sir, i dawonlodding the new software ios 7,that time my phone henged then now i can`t open it.pls let me know whats problem?

  • Two days ago, I have a new iphone 4S. After I installed the OS and start the iphone, I found a strange screen says "!9D/JC" that blocks the iphone and I can not access the iphone until click many times on the "Desmiss"  button at the botom of the screen.

    Two days ago, I have a new iphone 4S. After I installed the OS and start the iphone, I found a strange screen says "!9D/JC" that blocks the iphone and I can not access the iphone until click many times on the "Desmiss" button at the botom of the screen.
    I appreciate if you could provide me support to solve this problem especially it consumes the battery a lot.

    Another post originally dated 5th Feb, 2012 with a slightly different unheard of error "%7D/JC".
    https://discussions.apple.com/thread/3710903?start=0&tstart=0
    The user also claimed that he didn't meddle with iOS. No solution could be found though.

  • Can not change the iTunes apple ID on the iPhone iTunes

    Hey,
    I activated my iPhone under an apple ID and now I want to change that to another one on the iPhone's iTunes. I tried accessing the iTunes with the new account and then syncing it with iPhone but it doesn't work and I sill see the old account ID every time I open the page in iPhone's iTunes. what shoul I do?

    Hello carolp1,
    You can sign in and out of Apple ID's using this method:
    iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht1311
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • "Can not connect to iTunes Store" via iPhone and iPad

    I can not connect to iTunes store from my mobile divices.  I can through iTunes on my Macbook Pro running Leopard (10.6.8).  My company has not authorized update to Lion yet. 
    I have the same problem on my iPhone and iPad 1.  This has occured since updating to IOS 5.0.1, but I do not know if it is the cause or just a coincidence. 
    Since I can make purchases through my Macbook and sync, it's not a crisis, but just an big irritation. 

    Apple ID problems. 
    An additional consideration might be that I have had Apple ID problems.  With the move to an ID for iCloud my old Apple ID and a new one using an email address got mixed up and in conflict.  It took Apple Support staff to clean it up.  For a few days, everything seemed to be running fine on my new/old/restored single ID.  I did not think this was a problem, because the error sited a connection problem not an ID or password problem.  Could this be a factor?

  • I can go onto the itunes store but when i try to update ios 7 it says i have no internet connection

    i can go onto the itunes store but when i try to update ios 7 it says i have no internet connection

    I upgraded my iphone 5 to IOS 7 and it will not recognise my previously OK bt home hub connection.  If I go to an allternative, BT WiFI it connects but will not allow me to access anything on the web or any applications needing web access.  Any way round this or can I revert back to IOS 6?

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