TS3297 It's asking for security questions I've never answered before

I redeemed a iTunes gift card and it won't let me buy until I answer security questions that I haven't put in

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

Similar Messages

  • My apple id ask for security questions that i never put

    i need help my apple id says i have to ANswer my security questions and i never made any

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • Why am i asked for security questions when i never filled any out when registering my device

    When i now try to purchase something from itunes store i am asked to answer security questions for which i never gave answers to when registering my device

    You should have been asked to set them when you created your iTunes account (unless the account was created prior to them being introduced), not when registering a device to your account.
    Are you able to set them, or reset them via the Password & Security section on your account on http://appleid.apple.com ? You won't be able to reset them if you don't have a rescue email address (which is not the same thing as an alternate email address) on your account.
    If you can't set/reset them then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
    Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I tried to purchase an app from another computer and it asked for security questions that I never established

    It asked for answers that I did institute , how do I edit this ?

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    There isn't much that can be done at this point. If you did not set up the questions then I would be concerned that someone else has taken over your account. If there is a bank card in the account I would alert your bank.

  • TS1368 I have a new iPad and its asking me verification questions that I never answered before what do I do.

    I have new iPad I cannot buy anything in App Store asking me for verification ques which I never set up what do I do

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

  • My itouch is asking me for answers to security questions that I never answered and it won't let me buy anything from the iTunes store.  I tried a hard reset to original settings but it still asks for answers.

    My daughter's itouch (registered to my apple account) is asking for answers to security questions that I never answered and it won't let her buy anything from the iTunes store.  I tried a hard reset to original settings but it still asks for answers.  How do I reset the security questions or get rid of them appearing altogether?  I can purchase apps on my phone (same apple account) and it doesn't ask me for security questions.

    See Kappy's previous discussion.
    HT5312 How to recover security...: Apple Support Communities

  • I just got a new ipad 2 and i can't buy stuff on it asks for security question when my apple id was right why

    i just got a new ipad 2 and i can't buy stuff on it asks for security question when my apple id was right why

    It's a security feature that was brought in a few months ago - when you try to purchase something for the first time on a new computer or device then you will be asked for the answers to your questions (or to set them up if you haven't yet created them).

  • Why is iTunes asking for security questions?

    Why is iTunes asking for security questions?

    Hello Loopdog,
    Thanks for using Apple Support Communities.
    Apple uses security questions to provide you with a secondary method to identify yourself online or when contacting Apple Support.
    For more information on this, take a look at this article:
    Apple ID: Security and your Apple ID
    http://support.apple.com/kb/ht4232
    Best of luck,
    Mario

  • Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

    Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

    You need to either reset the rescue email address's password(check the site's help for instructions) or ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99674)

  • It keeps asking for security questions i dont remmber and i cant reach apple

    I just bought 10 $i tunes gift card .. But when i make abuy it keep asking for security questions . Icreated my id 3 years ago and i really dont remmber the answers   I tried to reach apple support but its only available for us phone numper   What should i do now ?? Ineed help

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I'm purchasing apps asking for security questions??

    i'm making purchases on ipod touch from the app store but it keeps asking for security questions and i'm not able to enter my password it keeps asking for it

    Within the last week or so Apple ha sadded additional security questions. Just complete what is asked and yu should be able to purchase them.

  • When trying to install an app it keeps asking for security questions seems wierd

    When trying to install an app it keeps asking for security questions seems wierd

    All fixed u have to set up the questions still no credit card info reqd so that's good

  • Trying to purchase an app on the ipod after the upgrade.  Asking for security info, but after we answer the questions, we get "an error occured. We couldn't save your changes" on security info screen.  HELP!

    Trying to purchase an app on the ipod after the upgrade to 5.1.1.  Asking for security info, but after we answer the questions, we get "An error occured. We couldn't save your changes" on security info screen.  HELP!

    Us too! We've answered the questions and then get "An error occurred. We couldn't save your changes". Now what? We have a balance in the itunes account that it seems cannot be transferred. What next?

  • HT1491 i cannot download to my ipad as it is asking for security questions which i dont remember setting originally

    HELP    i cannot download to my ipad as it is asking for security questions which i dont remember setting originally ?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT1918 apple id is asking me security questions that i never selected

    In order to make a purchase on itunes, apple id is asking me security questions that I never selected, Does anyone know how to change the security questions?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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