TS3297 My security questions are not in sync with my answers and I don't know how to make it right so I can make purchases
I can not remember my answers to my security questions, what do I do now?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
-
I forgot my security questions and it says Forgot your answers? : Send reset security info email to n•••••@live.fr, but it is not one of my email adress and I don't know how to changes this, can anyone help please ?
I want to buy an app but I can't without these answersYou need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87765) -
TS3297 Extre security questions are not responding
Correctly ans Extra security questions preventing purchases
Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information
-
My HP Touchsmart died the other day. My husband works on computers as a hobby and was able to get me up and running on a Dell laptop in no time. I have an iPhone 4s and had all my apps on itunes on my HP. I understand that you can only have your iPhone apps synced to one computer at a time, but what do you do when the computer containing all your info is in unusable condition? I have tried deauthorizing all the computers associated with my account, that did not work. I had this problem once before and finally ( after much blood sweat and tears ) was able to deauthorize the old computer, but it was in working order. Two of the computers that are listed under the iTunes Wi-Fi Sync setting are no longer in use, the HP had my apps synced to it and the other had everything else except my photos, which are on a third computer that is still in use. Please forgive for information overload but am trying to give all the info that I think could be relevant. Your help would be appreciated so much!
Sincerely,
PiPIRe: That garbage is unreadable.
If you really want help, stop messing with the fonts and post so that others can read and offer suggestions.
Or better yet... try a search, I'm certain you'll find a solution to whatever issue you're experiencing.
I have found that many times it is the things that make you most angry that push you to action. This was the case here. Thank you for causing me to get so angry that I found the answer myself. -
Can somebody contact me to walk me through solving this problem?
That is no longer possible because support for this has been removed.
*https://developer.mozilla.org/en-US/Firefox/Releases/29/Site_Compatibility#Security
You can use keyboard shortcuts if the buttons on the web page or other methods aren't working.
*Copy: Ctrl+C or Ctrl+Insert (Mac: Command + C)
*Paste: Ctrl+V or Shift+Insert (Mac: Command + V)
*Cut: Ctrl+X or Shift+Delete (Mac: Command + X) -
TS3297 Security questions are not mine
Security questions are not mine
Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information
-
My security questions are not the ones I selected
I need to purchase something but can not because my security questions are not what i selected when i first created my account .. What do i do??
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I just created an iCloud email and I want to use that email for my iTunes account as well. I need help switching the old apple ID because I do not remember anything associated with that email and I don't know the security questions or the login for that old email.
You cannot do that. The AppleID you used to create the iCloud account is an active primary email address. The email address you created with the iCloud account is also an active primary email address (all Apple domain email address automatically become AppleIDs as well). You cannot replace the primary email address on one active AppleID with the primary email address on another, active AppleID.
You can use your iCloud email/AppleID with iTunes, but it will be a separate account, so all your previous purchases remain tied to the other AppleID you have.
I don't understand your statement that you could not remeber your old AppleID password, as you would have had to use it to create the iCloud account in the first place (the first step of creating the iCloud account required you to login with your existing AppleID and password)? -
HT5312 My security questions do not have the "Forgot your answers" option at the bottom
My security questions do not have the "Forgot your answers" option at the bottom
The send reset link only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you don't have one, and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get them reset).
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I'm unable to change my security question answers. It keeps asking me for the answers and I don't know the answers. I've reset my password 2x and it still won't let me change the answers. Help!!
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I forgot my answers to my security questions so I went to my account to change them, but the email accout that they send all the security info on how to change them no longer exists and I don't know how to change that email with knowing my security question. Can anybody help me?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122370) -
I can't remember my security question answers and I don't know what to do
I can't remember my security question answers and I don't know what to do
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103304) -
I recently thought I was updating my Safari browser. When completed, I put all those little files that were on the desktop into the trash. Now my trash is saying it can't be emptied because there are locked files and I don't know how to unlock them or get them out of my trash and they keep multiplying. And to make matters worse, I tried renaming them as pdf files thinking that might do the trick.
oh boy ! I'd ask you if you knew what kind of files they were or where they came from, but I don't think you could help me a bunch. Try going to the Utilities folder and running Disk Utilities. If you want to empty the Trash and it won't empty, go to the finder and choose "secure Empty trash". Worse case scenario-you may have to reinstall Snow Leopard, but I don't know what else to suggest. If you have a DVD of Snow Leopard, boot up from that, and reinstall the OS. This will not touch the stuff you have on your Hard Drive, then you can update from 10.6 to 10.6.8, otherwise Onyx? Maybe those files are part of the OS which needs them to keep running. if you hold down the Shift key on reboot, you can reboot in Safe mode and maybe you can take the files out of the trash that way
good luck
John B -
I wrote 6 pages in a document. I wanted to put page 4 before page 3 and could not move them. They had a box around 5 pages and I don't know how I did that, nor do I know how to undo that.
terrymanga wrote:
Guess that's not the solution.
And you guessed wrongly.
On my side, I guess that before opening the menu, you clicked somewhere out of the pages (in the thumbnails areas for instance).
Re try after cliking at the bottom of a page.
The feature is really described in Pages User Guide.
Yvan KOENIG (VALLAURIS, France) mardi 27 septembre 2011 22:51:27
iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0
My iDisk is : <http://public.me.com/koenigyvan>
Please : Search for questions similar to your own before submitting them to the community -
on my macbook pro the hard drive icon is not on my desktop and I don't know how to find the hard drive or get the icon back on my desktop
Click on the Desktop. From the Finder menu select Preferences. Check the boxes for what you want on your Desktop. If they are already checked, then try unchecking and rechecking.
Maybe you are looking for
-
Satellite A300 thinks button is held down and won't start up (long)
Hey sorry this is so long but I would really love some help, Ok so I was just wondering if there is a way to fix this... I was on my Satellite A300 (just over a year old) last night playing the Left 4 Dead 2 Demo using the Stream network and all of a
-
RFC function module - to have it as time dependent
Hi, I have a RFC call to CRM system from R/3 side. This call is made to get email address of users in CRM system - during the triggering of order confirmation output. Some times the RFC queue is full and these calls also get in to the queue blockin
-
Query for Price difference account when item is not sold but not on stock
Hi Experts! One of my clients accountant requires a report which will help for what to do with the balance of the price difference account. At the and of the year there are some postings on this account, but not every item that hadnt been on stock wh
-
JTree - Trying to make selection a parent select all children
I have a jtree with checkboxes and titles. This is my first semester working with java, I started out in cpp so I'm pretty new to GUIs. I found an example of a Jtree with checkboxes on the leaf nodes online and was able to modify it to have checkboxe
-
HTML5 Audio doesn't look right in IE
Can someone explain why the audio player expands beyond the margins of the column in IE? It looks perfectly fine in every other browser. Is there a fix for this? http://kathryn.toscawebsdesign.com/sound.htm