TS3297 Not able to purchase from itunes store problem occuring due to security question

Not able to purchase because security answer forgoten

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

  • TS1398 Not able to download from iTunes store

    Not able to download from iTunes Store after making purchases.

    elaborate more, what happens when you try to download?  Any error messages?

  • Not able to purchase from iTunes

    I have been trying to purchase from iTunes all week but have gotten the message +"The iTunes store is unable to process purchase at this time. Payment processing is temporarily unavailable. You may continue to browse the store. Please try to make your purchase later."+ Now I also happen to be able to access the iTunes store in the US and had no problem making a purchase. Has anyone been able to contact Apple to find out what the problem is with the Australian store or for that matter is anyone else having the same issue? I sent a message to apple using the support center but have yet to receive a reply. any input would be appreciated

    There are times when the computer says its one thing, but its always not what it says. I would say just troubleshoot... Like log out of your account then log back in. Trash the iTunes cache in User Name>Library>Cache. Empty the iTunes cache folder. And delete the iTunes preferences in User Name>Library>Preferences. Delete the file "com.apple.itunes.plist". Hopefully those will solve the problem.

  • I'm not able to purchase from iTunes France, I'm not able to purchase from iTunes France

    I wanted to download some great music only available on iTunes France - when I sign in they tell me that  my login and password only enable me to purchase from iTunes UK. If I try and register as new on the Fr website and if I put my own email, they tell me that I am already registered and should login. I can't get out of this runaround and just wish to purchase this amazing album only available in iTunes.fr. What can I do? Thanks.

    You can purchase ONLY from the itunes store of your country of residence ( as proven by the valid billing address on your credit card) and ONLY while inside the borders of that country.

  • HT201303 I replaced broken iPhone and cant download from itunes store because i dont remember security questions

    I replaced broken iPhone and now I cant download purchases from iTunes because I dont remember answers to security questions? I have never had to enter answers before. Anyone know how to fix this?

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • How can I transfer some songs from my ipod to my itunes library although they are not purchased from itunes store?

    How can I transfer some songs from my ipod to my itunes library although they are not purchased from itunes store?

    By using one of third-party programs discussed in this previous discussion:
    Best iPod to PC

  • On my Iphone, i'm not able to purchase with itunes from the game clash of clans! I did it the first time, it worked, but now it wont work and says : contact support.

    i'm not able to purchase with itunes from the game clash of clans! I did it the first time, it worked, but now it wont work and says : contact support.

    What they mean is iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • I want to import songs frm my Ipod to my itunes library.  Songs were ripped from CDs to the ipod not purchased from itunes store...how can this be done?

    I want to import songs frm my Ipod to my itunes library.  Songs were ripped from CDs to the ipod not purchased from itunes store...how can this be done?

    You would have to let itunes rip the songs from the cd's, or you would have to copy the music from the computer which ripped cd's.
    iTunes does not support transferring music from the ipod unless it was purchased from the store.

  • I was using ios 5.1 and i created an id from india, nw am in qatar n i updated to ios 6.0.1 nw i cant able to purchase from the store.when i tried to do it says " your account is not valid in the qatari store. you must switch to the indian store before

    I was using ios 5.1 and i created an id from india, nw am in qatar n i updated to ios 6.0.1 nw i cant able to purchase from the store.when i tried to do it says " your account is not valid in the qatari store. you must switch to the indian store before purchasing" please help me with this issue.. hw i can switch to indian store..?

    How to Change Your App Store Account Location | eHow.com

  • I accidentally deleted my music library from my old Mac and now I have a new Mac. Can i restore all my music somehow? Even though not all 10,000 songs were purchased from iTunes Store?

    Can i restore all my music somehow? Even though not all 10,000 songs were purchased from iTunes Store?
    Im so devastated and desperate to get my music back.
    I deleted my User Account from the old Laptop

    Unless you subscribe to iTunes Match , Apple does not keep a backup of your iTunes library.  Even then it is not the library as it exists on your computer, but some version of the media, and only media files, not playlists.  Even then not all media are definitely available since anything removed from the iTunes Store since you purchased it is not available for re-download.
    FAQ: Why iTunes Match Can Not Be Used as a Backup - https://discussions.apple.com/docs/DOC-4112
    Using Match as a backup for iTunes - https://discussions.apple.com/message/17039436#17039436
    In your case it sounds like you will have to obtain non iTunes purchases from their original source or a backup you may have made at some time in the past.

  • HT4623 Why do I keeping  "unable to purchase from iTunes Store now try later"

    Why do I keeping  "unable to purchase from iTunes Store now try later"

    Hi Nanas12,
    When troubleshooting iTunes Store connection issues, the following articles provide the best information:
    First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    If the above did not resolve your issue, refer to the following:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    - Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
              Note: Time Zone may list another city in your time zone.
    - Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    - Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
              Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    - Make sure that you have an active Internet connection. You can check the user guidefor your device for help with connecting to the Internet.
    - Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    - Try resetting (turning off and then on again) your Wi-Fi router.
    - If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Thanks,
    Matt M.

  • Hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!

    hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • When trying to make a purchase from itunes store, keep getting error code 42408.  anybody else?  know what that is?

    When trying to make a purchase from itunes store, I keep getting an error code, 42408.  I'm connected to the internet so I'm not sure why.  Anyone else?  What does this code mean?

    This alert is often the result of an issue with verifying your billing.
    Quit iTunes.
    Open iTunes.
    Test the issue.
    If it persists, sign in to store.apple.com using your iTunes account
    Click on Change account information
    Modify or remove your credit card information.
    Click Continue.
    Test the issue.

  • Trying to use music purchased from iTunes store with a home movie

    I am making a home movie for family use only in either iMovie or Final Cut Pro, but neither app will allow me to use music purchased from iTunes store. Why not? It's not a licensing issue b/c there is no distribution other than my family at a big birthday party. The music imports but acts as if it has no audio once the file is imported to either program. help!
    macbook   Mac OS X (10.4.6)  
    ibook   Mac OS X (10.4.6)  

    Put the purchased songs into a playlist. Set iTunes burning options to burn AUDIO CDs. Burn the playlist to an audio CD (you can use a CD-RW if you don't want to waste a blank). After it is done, reimport the tracks off the CD. Now use the reimported versions in iMovie or FCP and they should work fine now.
    Patrick

  • HT4914 I had 1235 songs on my iPad 3 I subscribed to iTunes Match and it deleted all of my songs except for 79 that I had purchased from iTunes Store. How can I recover my lost songs???

    I had 1235 songs on my iPad 3 I subscribed to iTunes Match and it deleted all of my songs except for 79 that I had purchased from iTunes Store. How can I recover my lost songs???

    Hi,
    If the tracks were not in your iTunes library on your computer when you subscribed to match, I am afraid that they are lost. Do you have a separate back up of this music?
    Jim

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