TS3297 the itunes store charged me twice for the same purchase! $9.99 too! I certainly don't want two copies of the same movie- what do I do?

see above and please help! What a waste of a $20 giftcard!

You need to contact iTunes Store support they are only available via email support and request a refund for a duplicate purchase. Use the following link:
https://expresslane.apple.com/Issues.action
Select the relevant categories and you should be able to create an email case and be contacted back within about 24 hours or so.

Similar Messages

  • TS1424 What should I do if the ITunes store charge me twice with the same item?

    Hi, Has anyone been charged twice with just one same item by ITunes store? How could I get my money back?Thanks.

    try doing a full reset bay going to system preferences .the go to general  .but first make sure you have all your content and information back up before you doing  the erase all content and settings ,because it going to delete all the content and information on the iPad going back in to factory settings

  • HT1657 I have rented a movie 8hours ago, and it will NOT play. The system also charged me twice, for the same movie! How can you help me please?

    I have rented a movie 8hours ago, and it will NOT play. The system also charged me twice, for the same movie! How can you help me please?

    For the film not playing, you can use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.
    Not sure whether you can request a refund for the double charge via the same link, if not then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • I cannot connect to the iTunes Store.  I receive Error Code -1202.  This problem began yesterday.  I have been successfully connecting to the store for months on this PC.  I am running Windows 7 and the Windows Security Center.  Thanks for any help

    TS1368 I cannot connect to the iTunes Store.  I receive Error Code -1202.  This problem began yesterday.  I have been successfully connecting to the store for months on this PC.  I am running Windows 7 and the Windows Security Center.  Thanks for any help.

    Hello alankilner,
    And welcome to Apple Discussions!
    Using Proxy: Yes
    Try temporarily disabling this setting by following the steps outlined in this Apple support document.
    http://support.apple.com/kb/TS1490
    B-rock

  • I have been unable to connect to the iTunes store via my computer for the last 2 days.  What is going on?

    I have been unable to connect to the iTunes store via my computer for the last few days.  It is rather frustrating.  Is something wrong?

    Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?

  • HT5622 Hi I have a Macbook air & iPhone 4. what do I need to do if I want to buy a book (ebook) or an application that is not available in the iTunes store in my area i.e. Africa (Egypt)? Do I need to open a different account in the iTunes store in the ot

    Hi
    I have a Macbook air & iPhone 4.
    what do I need to do if I want to buy a book (ebook) or an application that is not available in the iTunes store in my area i.e. Africa (Egypt)?
    Do I need to open a different account in the iTunes store in the other area i.e. USA ?
    Please advice
    Thank you

    You can only buy content from your own country's store i.e. the Egyptian store if you are in Egypt - you need to be in a country to use its store, so to use the US store you will need to be in the US and have a US billing address on your account. If there is an app or any other item that you would like to be buy that isn't currently available in the Egyptian store then you can try requesting that it be added, but unless the app's developer or rights-holder agrees to it then Apple won't be able to sell it there : http://www.apple.com/feedback/itunes.html

  • My user folder has disappeared from my hard drive though if I do a find for it it says it is still there. Anyone know how to restore it. I can drag a duplicate from the find window onto the hard drive but don't want two copies with one hidden.

    My user folder has suddenly disappeared from my hard drive though if I do a find for it it comes up as still being there with all its data. Can drag a duplicate copy from the find window back onto the hard drive but don't want two copies there with one of them hidden. Any suggestions anyone?

    Did you update to 10.9.3?
    If you did then update to iTunes 11.2.1.
    That is the fix for that problem.
    Allan

  • I get an error that says can't connect to the itunes store when I search for a specific artist only

    Hi all,
    When I try to search for music by a specific artist in the iTunes store on my iPhone 5, I get an error that says "Can't connect to the iTunes store".  This only happens when I search for music by this band.  I can search for other artists and listen to song clips and everything seems to be connecting to the iTunes store just fine.  But for some reason, it doesn't work with this artist.  The band name is July for Kings.  Not sure if anyone else has had this issue, but I hope so!
    Thanks,
    Rick

    IF you are not able to resolve your issue then contact Apple Support at https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=PL220,1316 29,PL113,PL302,PF3,PF4,PF9,PL303,PL339,p…
    hopefully they can help. You may also be interested to know that for some reason it is just not available to a lot of people at the same time. Appears to be an issue of more users than their servers can handle. Has happened periodically for at least 6 months that I know of but apparently users are able to use within several days if there are no other issues with the users device.

  • TS1368 I cannot connect to the iTunes Store.  I receive Error Code -1202.  This problem began yesterday.  I have been successfully connecting to the store for months on this PC.  I am running Windows 7 and the Windows Security Center.  Thanks for any help

    I am unable to connect to the iTunes Store.  This issue began yesterday, 3/11/13.  I previously have been able to connect to the store successfully on this computer which runs Windows 7 and Security Center since November.  I also used the iTunes Store on my previous computer for several years.  I am able to connect to the store with my new iPod Touch 5th generation.  I did a Google search for Error Code -1202 but did not find any pertinent results.  I would greatly appreciate any assistance in troubleshooting this situation.  Thank you!

    Hello alankilner,
    And welcome to Apple Discussions!
    Using Proxy: Yes
    Try temporarily disabling this setting by following the steps outlined in this Apple support document.
    http://support.apple.com/kb/TS1490
    B-rock

  • I contacted the itunes store support and asked for  an explanation of a refund and then my first name (for the account data) was not accepted - though correct - only when cancelling the second name it went through. How can that be???

    Hello - I wonder what can have happened. I got a mail from the itunes store with the info of a refund for an App that I cannot have purchased. Then I asked for help via the support and had to fill out a form with data. My account name (first name and last name) was already there and when I finally wanted to submit my request for support it said that my first name ( there are 2 for that) was not correct. I had the idea of cancelling the 2nd 'first name = only M. and then the request was accepted.
    What might be the reason for all that turmoil? I mean the refund for s.th. that I did not buy and then the non acceptance of my first name's data?
    I appreciate a comment, aimeeh

    Make an appointment at the genius bar.
    If you went without an appointment, then it would make sense that you could be turned away.

  • Why is previewing songs in the iTunes Store causing a problem for me?

    I don't have a problem playing music in my iTunes library or navigating around it, my problem is in the iTunes Store. If I select 'See All >' after searching for something in particlar then select a song and start scrolling down the page it becomes unresponsive. The 'time elapsed' freezes but the music keeps playing and I can move my cursor around the page but the page itself is at best unbelievably slow to respond and at worst completely unusable until the preview ends. The CPU usage rises to around 30% and stays at about that, fluctuating slightly, until the music stops. I've tried uninstalling iTunes and the programs that come with it and reinstalling them all but that was a waste of time.

    Hello dazw724,
    Thank you for providing the details of when iTunes becomes unresponsive.  I found an article with steps you can take to isolate and troubleshoot an issue like this:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Where do I find ipod games in the itunes store?  It's for a 3rd gen ipod nano.

    I go to the apps section in the itunes store and the only games are for ipad and iphone.  The iphone apps say they'll work on ipod touch, but nothing about ipod nano.  I've found a bunch of FAQ stuff saying ipod games work on 3rd, 4rth, 5th gen nano and classic, but I can't find where ipod games are.  I did a search for "click wheel games" and it said that option is not available in itunes US.  I just gave my old 3rd gen nano to my niece and she's dying to get games on it, but I can't find them.  Some one save me!
    I synced the ipod to her parents account and checked for updated software, it said the OS was version 1.1.7 or something like that, and that that was the most current version.

    Apple no longer sells games for any iPods except the touch. Sorry, but unless you already had them downloaded to your iTunes account, you can't get them now.

  • The itunes store is temporatily unavailable- FOR 5 DAYS???

    Ive downloaded hundreds of songs in the past as recent as last week.
    I have free song downloads via email from Ticketmaster. When I try to add the songs to my store account I get the following message.
    *"We could not complete your itunes store request. The itunes store is temporatily unavailable. Please try again later."*
    This has been going on all week long. I have about 20 of the ticketmaster emails for the free songs and have tried others too. No luck
    Any suggestions.
    Thanks

    I'm having the same problem here for the past day or so. I even checked my firewall settings and everything seems to be fine. Can anyone help us?
    Message was edited by: BevGB

  • Does the iTunes store accept debit cards for purchases?

    Because that's the only explanation for why my card won't go through when trying to buy on iTunes. It's my debit card from my bank but I have been able to buy online with it on 99% of websites. If not I will be super mad lol. Thanks for any help!

    Sadly, the answer is no. From the link posted at the bottom of the page:
    +PAYMENTS, TAXES, AND REFUND POLICY+
    +The iTunes Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances.+
    http://www.apple.com/legal/itunes/us/terms.html

Maybe you are looking for