TS3297 Trouble connecting to iTunes store.
I'm getting an error when trying to connect to App Store/iTunes Store that reads "ConnectionManager::invoke::Failed to find service connection url." This just started about an hour ago. Before that, everything was working fine. I can access the internet and other secure sites, but not iTunes store. I've gone through all the troubleshooting regarding iTunes connection issues. Any suggestions?
thank you for the response...i was starting to think i wasnt going to get help... i have had comcast for about a year and a half (hate the service) and itunes worked before...i did try powercycling the modem a few times... unplugged everything... went to work came back and plugged it all back in... nothing!!! i am using a router but have direct connected to the cable box before and still had problems... can you think of anything else?
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TS3297 Cannot connect to iTunes Store ,my iPhone is updated and connect to internet
Cannot connect to iTunes Store ,my iPhone is updated and connect to internet
I also tried moving the date forward by a year and then moving it back to normal and it still doesn't work. i can't find an automatic update of time zones on my itouch to turn this off.
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Trouble connecting to itunes store: network connection
For the past 3 or 4 months i havent been able to connect to the itunes store at all. I have tried all the trouble shooting, uninstalling, re installing, running the test, turning off firewall completely and still nothing... I am not using Norton and use Comcast as an ISP can someone please help me????????
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
EMACHINES T5010
iTunes 8.0.0.35
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.0.25
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number B1703B49B934ACF9
Current user is an administrator.
The current local date and time is 2008-09-18 17:15:21.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E17EA027-4AB5-479E-88BF-B03C89500B0C}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 76.30.176.5
Subnet Mask: 255.255.254.0
Default Gateway: 76.30.176.1
DHCP Enabled: Yes
DHCP Server: 68.87.66.18
Lease Obtained: Thu Sep 18 16:14:14 2008
Lease Expires: Mon Sep 22 10:21:24 2008
DNS Servers: 68.87.85.98
68.87.85.98
68.87.69.146
68.87.78.130
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: actsvr.comcastonline.com:8100
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-04-18 19:18:49.
** CD/DVD Drive Tests **
LowerFilters: Cdr4_xp (7.1.0.188),
UpperFilters: Cdralw2k (7.1.0.188), GEARAspiWDM (2.0.7.5),
E: TSSTcorp CD/DVDW TS-H552B, Rev GA04
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4220(0x0000107c). It happened on drive E: TSSTcorp CD/DVDW TS-H552B on CDR media at speed 8X.
** iPod/iPhone Connectivity Tests **
iPodService 8.0.0.35 is currently running.
iTunesHelper 8.0.0.35 is currently running.
Apple Mobile Device service 2.10.31.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod classic running firmware version 1.0.2
Serial Number: 8L742BDEYMV
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.thank you for the response...i was starting to think i wasnt going to get help... i have had comcast for about a year and a half (hate the service) and itunes worked before...i did try powercycling the modem a few times... unplugged everything... went to work came back and plugged it all back in... nothing!!! i am using a router but have direct connected to the cable box before and still had problems... can you think of anything else?
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Trouble connecting to iTunes Store after Windows 8.1 upgrade
After installing Windows 8.1, iTunes will only connect to the iTunes store when my computer is deactivated. If I open iTunes and deactivate my computer it connects to the iTunes Store without a problem. As soon as I activate the computer I cannot connect it to the iTunes Store. Everything worked fine before I upgraded to 8.1. I uninstalled all Apple programs & reinstalled everything but it did not fix it. New Samsung All-In-One machine.
thanks for your suggestion ryclark, but when I downloaded and installed it asked for my serial number. I typed in the number on my Audition 3 box but it said 'invalid serial number'. Tried 3 times. Also tried my ver 1.5 serial number. Didn't work either. Amazed that Adobe would just leave you hanging like that. I purchased the programs a while ago (went from Cool Edit Pro to Audition 1, then 1.5 then 3. Spent serious money. Not cool to just say 'tough luck'. I'm sure there is a simple patch but they'd rather I buy it all over again. Well... they can screw me once but I'll take my business elsewhere (ie, Pro Tools). Sorry to vent, you were just trying to help!
Best,
Billy -
TS3297 Cannot connect to iTunes store...how do I fix this please
I can not download or update apps. Get the above error message. Can someone help please?
Try this support article > Can't connect to the iTunes Store
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Cannot connect to itune store on iphone 4S!!
Hi,
I am having troubles connecting to itune store on my iphone 4S, meanwhile I am able to access it on my macbook pro as well as a 3GS.
tried to reset network setting still nothing.
I reset my secret questions with a technical support representative yesterday because I was unabme to remember them, got a message from her with a serial number to check my identity. I don't know if this has to do with this issue.
please help!!!Christine....
Try here > Can't connect to the iTunes Store < includes help for the iPhone. -
Can't connect to Itunes store. Keep getting message code"11222". Done all the troubleshooting I can think of . Have researched my network settings and firewall settings. Have followed all the diagnostic routines. Been on the fone w/ HELP , no success. This code appears to apply to windows . but I can't get past this code. Anyone out there got a clue as to what is going on here ? thanks
sambodine4 months and 80 views later, not a single response...
nice to know this support forum works....
Thanks (for nothing) apple....
and BTW, please continue ignoring this topic, cause i really dont give a **** about "genius" any more... -
I have no trouble viewing apps in the iTunes Store on my iPad. However, every time I try to install a new app, I get an error message after a while - cannot connect to iTunes Store. This issues cropped up two days ago on my new iPad. Please help...
JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.
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I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.
Hi there bigyellowdigger!
I have an article here that can help you troubleshoot this issue with your connection to the iTunes Store. That article can be found right here:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
When I press the iTunes button on my ipod touch I get the message 'cannot connect to iTunes store' . My wifi is working fine, I can connect to safari & you tube, no parental setting in place, and time and date are correct. Can anyone help please? I have restored my ipod to factory settings and rest it.
I also tried moving the date forward by a year and then moving it back to normal and it still doesn't work. i can't find an automatic update of time zones on my itouch to turn this off.
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I can connect to the itunes store through the itunes store app, but when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?toshiro-99 wrote:
when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!
Hello Ducati848,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario -
After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
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Whe I want to purchase 20$ in clash of clans it says connect to iTunes store support to complete....
You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
While updating or downloang apps in my iphone, it appears, Can not connect to iTunes Store. My software is up to date and there is no problem in wifi.
Can anybody explain why I can't connect itunes?
Thanks in advance
OmerWhere are you when connected to this Wifi?
Home - At Work - Coffee Shop other locations??
Home -
May need to reboot router - check ISP for any recent firmware updates for router - Reset All Settings - Reset Network Settings [NOT Erase All Content and Settings -> As this wipes the device back to factory settings]
Work -
See the IT Guy and ask about any "Other Security WiFi Blocks"
Other locations [Secure WiFi] -
Try a location with a Non Secure WiFi -> As these locataions "typically" do not have a IT Guy to go to for questions regarding [Other Security WiFi Blocks]
Non-Secure WiFi -
Then try the steps below [Even with the others listed above]
Just because you may be able to get to a Secure and Non Secure Website on safari on the iphone does not mean the WiFi connection is "Perfect or ok" and I am not saying it is not.
Also take into effect servers for iTunes updates/Apps etc could be overloaded at that time.
You can also try a simple Hard Reset [Hold down Sleep/Wake button and Home button at same time - Once see Apple Logo release both buttons - Allow iphone to reset]
If have already tried these and have not contacted AppleCare Support try that too.
Hope these help you!
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