TS3297 What do I do if music files purchased/downloaded for the iTunes store don't work properly?

What do I do if music files purchased/downloaded for the iTunes store don't work properly?

Buddhabeat...clicking on the "Report a Problem" button next to the song(s) in question, should open a drop-down list menu, that allows you to select the specific issue/area of concern that you are experiecing (or you can select a generic "My problem is not on the list" (or something to that effect). Underneath this drop-down menu box, there should be another message box where you can describe the issue/problem your having. Below this message box will be a "Submit" button...clicking on that will send your message to the Apple iTunes Store Customer Support Centre (you will see a confirmation message that your message has been sent), as well as receive an email notification from the Support Centre confirming your message has been received, a case number, and that you will receive an email response pertaining to the issue/problem you're having, from the Support Centre asap (usually within 24 hours). That's how it worked for me, anyhow.

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I am unable to see a song from iTunes music that was downloaded from the iTunes store

I downloaded a tune from the Itunes store and when I try to add it to a project in iMovie, it does not show in the Music list. Is there way way it can be shown to use it in an iMovie project?

Weird indeed, but I have seen this before.
Close and repopen iTunes. Close and reopen iMovie.
Still not there?
Reboot your Mac.

Why can I not find my music that I download from the iTunes Store or that was ripped from a cd in my library

I have bought several music from iTunes and now I cannot find them in my library. The same goes for music that I have ripped from my cds. What gives?! Why doesn't the music stay in the iTunes library like it does in Windows Media. There is music that I cannot get again and this is not acceptable.

Your iPod can only be synced with one iTunes library at a time. If you try connecting the iPod to a new iTunes library or PC, you won't be able to add any new content to it until you choose the Erase and Sync option that you are prompted with when you plug it in or restore the iPod if that option doesn't appear.
If you have content on your iPod that needs to be copied back over to your iPod, see this older post from another forum member Zevoneer covering the different ways to you can recover these contents and moved them back over to your iTunes library.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock

All of my uploaded music within iTunes has been deleted, it is still on my C drive (I think) the music I had downloaded from the itunes store had also been removed but was available to download via the icloud system. HELP.

My iTunes 11.1.5.5 was running fine on my Windows 7 machine untill I opened iTunes to find all my uploaded CD albums missing with only my purchased iTunes store dowloads avalible, these had also been deleated but appeared within iTunes both to play and re dowload via icloud.
Over 170gb of music was deleated from iTunes. I checked my C drive and it appears that the music is still on the P.C hard drive.
Is there an easy simplistic way to repopulate my iTunes from my C drive.
Simple instructions would help.
Thank you very much.
Rich

See Empty/corrupt iTunes library after upgrade/crash.
tt2

The iTunes store won't work properly (iOS 6). What should I do?

Have you had the same problem? What's the best way to solve this problem?

Here's what worked for me:
https://discussions.apple.com/message/16567933#16567933

Just updated to iCloud, but I can't find the 'purchased' list on the itunes store on my iphone. There's no button for it on the toolbar or under the 'more' option. Want to play/download my puchased music via iCloud on my iPhone.... Help someone please?!

Just updated to iCloud, but I can't find the 'purchased' list on the iTunes store on my iPhone. There's no button for it on the toolbar or under the 'more' option. Want to play/download my puchased music via iCloud on my iPhone.... Help someone please?!

Hi again Limons,
just got your last reply per mail, re: 'presently only available in the USA.'
Unfortunately, you're right. Just found this article: http://www.digitalmusicnews.com/stories/061011icloud
seem like it's going to be a while before this gets sorted out . . .
Frustrating outcome to my question, but thanks a lot for helping me sort out what the problem was :-)
All the best to you.

Why can't I open iTune Store on my PC? When I click on the iTunes Store box, I get the message that the iTunes Store has stopped working. This happens everytime. What is wrong with my download?

My PC is running Windows 7. I have downloaded the new OS Version for iTunes onto the computer. It all works fine from the iPod Touch, but when I click the block for the iTunes Store, I get the message that "iTunes has stopped working". What is wrong? How can I fix it so I can purchase from the store on my PC instead of having to use the small keyboard on the iPod Touch?

There's an issue currently that a lot of us are experiencing in that we all get the error message "iTunes is currently unavailable; please try later"
It's an issue with Apple and we're awaiting an update re this
I've posted a topic in regards to this after having a long conversation with Apple support this morning and will be receiving a call from their tech team tomorrow to run through it further
As it stands iTunes cannot be accessed via ATV's and nor can it be streamed via AirPlay from iTunes to the ATV
However I can access all films/iCloud content via my Mac Mini with no issues!

HT2731 How do I remove an email address that is no longer vaild for the iTunes Store? A really old email address keeps popping up on my iPhone, the email address is not valid and I have no idea what the password was. It's been over two years.

How do I remove an email address that is no longer vaild for the iTunes Store or my iPhone? A really old email address keeps popping up on my iPhone, the email address is not valid and I have no idea what the password was. It's been over two years.

Hello tcnolen1,
It sounds like you are trying to change the Apple ID logged into the iTunes & App Stores on your iPhone. Use these steps:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Thank you for using Apple Support Communities.
Best,
Sheila M.

I am looking to start developing apps for the iTunes Store, but I have no previous experience. What is the best way for me to start on this? As in which programs and materials must I need and what I need to know. Thanks!

I am looking to start developing apps for the iTunes Store, but I have no previous experience. What is the best way for me to start on this? As in which programs and materials must I need and what I need to know. Thanks!

You will need a Mac, with OS X 10.6+ on it, to be able to develop iOS apps.
There is some info on these pages :
developer site : https://developer.apple.com
developing for iOS 7 : https://developer.apple.com/ios7/
developer support : https://developer.apple.com/support/
developer forums : https://devforums.apple.com/index.jspa (you will need to be a registered developer to access them)

HT201272 My hard drive had some issues and all of my music videos are gone. The itunes store is charging to download them. How do I get them re-downloaded?

My hard drive had some issues and all of my music videos are gone. The itunes store is charging to download them. How do I get them re-downloaded?

From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
Also see this migrate iTunes library post by turingtest2

How can I get EVERY music file on my iPod onto my new Mac, not just the songs purchased off of the iTunes store?

So I've got an iPod classic with songs on it from the iTunes store, from CDs of my own, from free online playlists, etc. and when I plug it into my new Mac laptop the only songs that show up on iTunes are the ones I actually purchased in the iTunes store with my old computer (not a Mac). How can I copy ALL the music on my iPod onto my new Mac?

2 chainz

What to do when your iPad keeps asking for the iTunes Store Password

I was using my iPad last night when it just started asking for my iTunes store password and I was browsing the web in safari. I just entered it and scratched my head. Later I was playing a game - the same prompt interrupted the game.
http://skitch.com/mbrad/dru2p/full-screen
It happened about five times before I finally went to the settings app and signed out of the app store. I don't think it's related to any one app since the prompt was happening at seemingly random intervals no matter what I was doing (even on the home screen with no app "running")
Signing out seems to have corrected the problem. Apps still run and I will try signing in again later once I need to download anything. I haven't done much other than update 5 apps earlier in the day.
Does anyone else have experience on what caused this?
Here's what it's not:
1) Time - I checked the date/time on the iPad - they were within seconds of my mac which sets time automatically on the internet.
2) Password wrong - I downloaded a free app from the store app on the device after entering the password - so the password was fine for a purchase/download after the prompt. (Yet the prompt came back again within 30 minutes)
Thanks,
Mike

Thanks for the suggestion! I did have two downloads for free songs I got from a card at Starbucks. They started but never came on my iPad (and that was 4 days ago). The store error is happening only yesterday - possible but a long time after the "failed download". I just got those songs after your suggestion on my mac by checking for available downloads. Maybe that was the root cause?
Add rebooting to "here's what it's not" - I forgot to write that down. Also - I was not interested in restoring the iPad - like taking a firehose to water a flower, that certainly would fix it at cost of overkill. (and maybe only until the backup was restored if the file causing the issue is something that would be backed up).
The problem seems to be that the device either doesn't save the password or something is causing it to be periodically marked as bad. Both ideas have me scratching my head. Rebooting didn't resolve the issue - only signing out from the store.

HT2729 I cannot synch a movie from my iMac to my iPad. I keep getting a message that I am not connected to the internet. Yet, I can fetch my email, access many newspappers, and listen to music clips for the itunes store. I did a retart of all without l

I cannot synch movies to my iPad. This has worked for me in the past. I keep getting an error message that I am not connected to the internet. Yet, I certainly am. How else could I post this message. I can listen to music clips from the iTunes store, fetch my email, and read current newspapers on the internet. I restarted both my iMac and my Ipad and that didnot help.

I completely understand what is happening. I know that you are connected to the Internet. I made the suggestion because I have seen it work in similar circumstances. The Apple iTunes servers can be a bit fussy about things and sometimes rebooting the router clears up this miscommunication between iTunes and your network.
Have you tried signing into your account and then try to sync again. Go to Store>View Account. You will have to enter your password. Then try to sync again. Or try signing out completely in Store>Sign out. Quit iTunes, sign in again and then try to sync again.
Sometimes refreshing settings will help clear up weird problems.

Suggesting Music for the iTunes Store

Is there a place where I can leave feedback regarding or to request an album or music from a particular artist that cannot be currently found on iTunes?

That's a really good question Zannder because it would be nice if the iTunes store could provide Album Artwork for everything and not just what they have available to sell in the store. That would help me a lot.
Cya
G

Any future for the Itunes Store music and movies available in Romania?

Hi! Can anyone tell me when it will be possible to buy in Romania music, movies, books and all other stuff from the store? Right now we can only buy apps and I think that's pretty much it. I think it will be the right thing to do from Apple since we are all trying to fight piracy.

Music, movies and other content in the iTunes Store will come to other countries when Apple can work out all the multitude of licensing, copyright and royalty issues with all the various entities that hold the distribution rights in your country, along with any legal and infrastructure issues that might arise. When or indeed if that will happen, no one outside of Apple can say, if even they know, and Apple won't speak to the subject until they're ready to officially announce.
Sorry, but we'll all just have to wait and see what happens.

TS3297 What do I do if music files purchased/downloaded for the iTunes store don't work properly?

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