TS3297 when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!
when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!
Hello Ducati848,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario
Similar Messages
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when i try to report a problem purchase to itunes i keep getting a message saying 'cannot connect to itunes store' or 'cannot connect to server' dispite being able to visit the store to make purchases. is this just a scam by itunes not to engage with problems?
"is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/ -
I lost my handset (iphone 4s) and now have a replacement but when I try to restore from icloud I get a message saying 'cannot load backups'. Can anyone help?
Unless you've tried to install an older version of iTunes that message likely indicates a corrupt library file. See Empty/corrupt library after upgrade/crash...
tt2 -
I loaded cleartune a while back, there are upgrades/updates available, which I'm trying to load. When I choose update, it asks for my password, which I provide and I get a message saying "cannot connect to Itunes store" I have many other apps I've loaded and upgraded just fine. However this one, the one I actually wanted bad enough to pay for, is wanting me to delete it and buy another copy. How can I update Cleartune without buying it again?
Hi all,
This is a very interesting situation. I did try to update one of my apps within itunes as was suggested. That worked !!
But then I noticed that I had 2 different logins that I must have created over the years. I almost forgot. I have a apple ID and an AOL ID. It seems that I purchased (actually they are all free) some apps with one ID and other apps with the other ID. I must have done this by accident.
So when I log out of one of the IDs on my Touch and then log in with the other ID, I can update the apps.
It seems that something changed on Apple's servers. It seems that until recently I was able to update free apps regardless of what ID I originally bought them with. Now it seems that's not the case. Apple must check this now.
Now that I know what the issue is, I'll make sure I use one ID all the time.
Thanks,
Steve -
When I try to update my apps on my iPod it says cannot connect to iTunes store why?
Help me please!!!
Can't connect to the iTunes Store
Also see these previous discussions
Apps suddenly don't update: Apple Support Communities
App Store Updates (but only Updates)...: Apple Support Communities -
HELP ME!!!!!!!!!!!!
Maybe:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
I'm trying to download an app from app store but get a message saying cannot connect to i tunes store--my wireless network is working. What gives?
This issue is cropping up everywhere on the iPad site, leading me to believe that it is an iTunes server glitch. I am able to connect without issue in the northeast U.S.
You can try this ....
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Sign in and try again. -
My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
I set up my ipad through my windows XP PC, now when i try to access itunes on my Ipad 3, i get an error saying 'Cannot Connect to itunes'
Try this:
Go to Settings>General>Date & Time and change the date to a few months in the future and then re-try. -
I downloaded iTunes on my computer with windows 7. when I try to add my music to my iphone it says cannot connect to the iphone store
Is this a new computer?
Have you transferred your library to it?
Have you authorised the computer to your Apple ID?
Are there app or media items on the device that aren't on your computer?
I suspect if there is any protected content involved anywhere in the mix, apps for example, that iTunes will want to "phone home" to check.
If you haven't transferred your library see Recover your iTunes library from your iPod or iOS device.
tt2 -
HT4059 When I tap on the store on my iBooks it says cannot connect to iTunes, what is wrong?
When I tap store on my iBooks it says cannot connect to iTunes, what is wrong?
Hi Kath50OCD,
Thanks for the question. When troubleshooting iTunes Store connection issues, the following articles provide the best information:
First, try signing out of your account in Settings > iTunes & App Store. Once signed out, go ahead and sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the above did not resolve your issue, refer to the following:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
If you haven't been able to connect to the iTunes Store:
- Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
- Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
- Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
- Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
- Try resetting (turning off and then on again) your Wi-Fi router
- If the issue still persists see, iOS: Troubleshooting Wi-Fi networks and connectionsoriOS: Troubleshooting Wi-Fi networks and connections.
Thanks,
Matt M. -
I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this? -Stu
Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
I hope this helps.
-Jason -
When I try to update my apps I get a message saying - your
account is not valid for use in Pakistani store . How do I change
this ?See this support document. http://support.apple.com/kb/HT1311
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After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
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my phone keep asking me to sign in to iTunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?
Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.
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