TS3297 when i try to open itunes store error comes up saying windows experienced a problem and program stopped working
can some help me everytime I try to open itunes store an error comes up saying windows experienced a problem and program stopped working. Itunes opens this just happens when I go to the store
Hello Ducati848,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario
Similar Messages
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This message keeps appearing when I try to open Itunes, although I am fairly certain I am using the english version and have been using the entire time. I haven't changed any settings on my computer lately so do not know what it is doing this. Any help?
Hello LKBrown608,
The article linked below provides some useful information that can help get iTunes running on your computer.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Cheers,
Allen -
WHEN I TRY TO ENTER ITUNES STORE IT COMES UP AND THEN GOES BACK OUT. HOW DO I STOP THIS FROM HAPPENING?
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
If you purchased it on the App Store you can find it in your Purchases List. -
When I try to open itunes i get a message saying: File "iTunes library.itl" cannot be read because it was created by a newer version of itunes. And itunes will not start up. Any help out there?
Hi did you ever get a solution to this problem? Having the same issue myself!
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I had to restore my computer and had to reinstall itunes. Now when I try to open itunes I get a message saying it is a new version than my itunes library. How do I fix this?
Try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode -
when i try to open itunes on my macbook, it says it needs quicktime 7.5.5 to run. how do i update quicktime so i can run itunes?
QuickTime 7.5.5 for Leopard - http://support.apple.com/kb/DL27
QuickTime 7.7 for Leopard - http://support.apple.com/kb/dl761
= New version of Quicktime installed but application reports it needs to have that version installed =
Open Application > Utilities > System Profiler and check the Quicktime version in Frameworks vs. the version in Applications. One person had re-installed their operating system. It had kept the newer Player application but had reverted to an earlier version of the underlying support framework files which many applications utilize. Re-installing Quicktime 7.7 took care of the problem. Do this manually, not with Software Update.
Installation get stuck at "configuring installation" - https://discussions.apple.com/thread/2592979?threadID=2592979 - uninstall Quicktime before installing. -
I close firefox and when I try to open it later, a pop-up says it is still running and I have to restart my pc? tried closing Firefox down but Task manager says it is NOT running even though the window that pops up says it is still running??
When you go to task manager, go to the "processes" tab, right click on "firefox.exe," and select "end process tree." In the picture I've attached, I'm using windows 8, so the UI is a little different, but I hope it points you in the right direction.
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When I try to open iPhoto, a message comes up saying "What photo Library do you want iPhoto to use?" I cannot find my photos anywhere now!!! HELP!!!
Hi Thomas,
I actually just found my photo library in the trash????? I have no idea how they got there, but I have moved them back to the Picture folder and all is well again.
Thanks for replying to my post.
Cheers,
Kathryn. -
When I try to open iTunes I get this message " This copy of iTunes is corrupted or is not correctly installed. Please reinstall iTunes." I have installed the latest version of iTunes and the message has not changed. What should i do next?
Let's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!
Hello Ducati848,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario -
when i try to open itunes i get the message insert a disk into removable disk f and when i look for disk f there is no f on my computer. I thought i might make a disk f that letter is not available in my device manager section. So i try and uninstall/install itunes it was error message wd is invailid character. I am in a pickle here.
To solve this issue all I did was check to ensure that the file permissions were set as described by the earlier posts, followed by simply deleting the iTunes Library Genius.itdb file. Once the file was deleted I was able to open iTunes without difficulty. Note that I am running Windows 8. Hope this helps!
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When I try to open iTunes on my PC it it's locked or on a locked disc and don't have permission to open
Hey Itunesilliterate1,
Thanks for the question. I understand you are experiencing issues launching iTunes for Windows. The following resources may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes
http://support.apple.com/kb/HT1866
Thanks,
Matt M. -
When I try to open itunes, 'my documents' comes up- and nothing else!
Whenever I try to open itunes, windows explorer opens and displays my documents- and nothing else happens! And when I plug in my ipod, instead of opening itunes like normal, the same thing happens. Any ideas whats going on/how I can fix it? If I reinstall itunes, do I have to rebuild my library from my ipod? Im not sure where the files are stored... thanks for the help
See this: <br />
http://kb.mozillazine.org/Problems_printing_web_pages -
When i try to open itunes in my macbook pro say error13001
I have a macbook pro version os x 10.9.1 and when y try to open i tunes say error 13001 please help me
Here is the troubleshooter:
http://support.apple.com/kb/TS3202 -
I have been using Firefox for several years. Now, when I try to open it I get the above error message.
Hi graham12345
This looks like a problem with hardware acceleration.
Are you sure that staring in Safe Mode isn't working?
You can use one of these to start Firefox in <u>Safe Mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.
*http://kb.mozillazine.org/about:config
You can consider to modify the prefs.js file and add some of these:
user_pref("gfx.content.azure.enabled", false);
user_pref("gfx.direct2d.disabled", false);
user_pref("layers.acceleration.disabled", true);
That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.
You can also try to uninstall Windows update KB2670838 if you have this update.
*http://support.microsoft.com/kb/2670838
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