TS3297 Why won't my iTunes finish downloading the songs I bought around 6 hours ago?
Does anyone know why my iTunes would just stop downloading music randomly after downloading three songs?
You probably need to use the Microsoft Installer cleanup Utility.
Here is a method for removal, clean up and reinstall:
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
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Hi, gunstockgirl.
Thank you for visiting Apple Support Communities.
If you are experiencing this issue with iTunes on the computer, try closing iTunes and restarting the program. If you are experiencing is the issue on and iOS device, try closing all open applications and power cycling the device.
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http://support.apple.com/kb/ht5137
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I have three PCs running WinXP Pro and iTunes 4.9, and on one of them, when I try to transfer songs to my iPod Shuffle it gets to about song #14 and restarts the transfer. It never finishes, and I can't seem to transfer more than 14 songs. Actually, I deleted the 14th and 15th songs from the transfer list, and it didn't help, so it's not corrupt data. It's either a transfer or time limitation, as it keeps happening around the same time each time. It's only on one computer, which isn't running anything notable that at least one of the other two isn't also running.
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I guess I'll have to use Winamp or some other third party solution. Too bad, up until now I really liked iTunes.
Oh, the time/data limit may be affected by the fact that I'm downconverting the songs to 128kbps, although there is also a chance that that could also have something directly to do with the restarts.
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Thank you for visiting Apple Support Communities.
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Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP ENVY Sleekbook 4 PC
iTunes 12.0.1.26
QuickTime 7.7.5
FairPlay 2.7.39
Apple Application Support 3.1
iPod Updater Library 12.0
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 8.0.5.6
Apple Mobile Device Driver 1.65.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 3.06.0.2770
Gracenote MusicID 3.06.0.2770
Gracenote Submit 3.06.0.2770
Gracenote DSP 3.06.0.2770
iTunes Serial Number --------------------------
Current user is not an administrator.
The current local date and time is 2014-11-26 20:02:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 12.0.1.26 (x64) is currently running.
iTunesHelper 12.0.1.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {0B96BC16-8CDF-4E0E-9D90-5A1176A913A4}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {365B1152-9139-4741-94D5-6F74AE537F60}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {8781616C-2BF8-48A8-A11E-93856A12C03C}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {BEF44BCF-718D-48DF-A5B2-0853A9C0E029}
Description: Intel(R) Centrino(R) Wireless-N 2230
IP Address: -------------
Subnet Mask: -------------
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Wed Nov 26 19:33:03 2014
Lease Expires: Wed Nov 26 23:33:03 2014
DNS Servers: 192.168.1.254
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2014-08-25 23:12:56. -
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Welcome to the Apple Community.
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Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
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http://support.apple.com/kb/DL1349
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Hey pnazaryan
If the purchased content is not playing, delete the songs from the Music app by swiping at the song. Then go through the process of downloading the track again.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
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