TS3299 'disk burner or software not found' when trying to burn a CD from iTunes.

When I try to burn a CD using iTunes, I'm getting the message 'disk burner or software not found'.  I'm a complete numpty so any alk through advice for idiots would be VERY gratefully accepted.
Many thanks!

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

Similar Messages

  • Keep getting Disc Burner or software not found when trying to burn a CD

    I am not able to burn a playlist to a CD and get an error at the top of Itunes window "Disc Burner or Software Not Found". I have been able to burn CDs in the past with this same computer but had some issues with songs in itunes. Support had me uninstall Itunes and reinstall. I have also uninstalled the device in the device manager and re-installed it. I really don't know what to try except to ask for help here. I would appreciate any direction I can get. I have a Dell desktop XPS running on Windows 8.

    Hi daurel, 
    Thanks for participating in the Apple Support Communities. 
    It sounds like you receive the error "Disc Burner or Software Not Found" when trying to burn CDs. You mention that you've already tried removing and reinstalling iTunes, and other drivers, and these are good steps. 
    If the situation continues, be sure to try the tips in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support
    Sincerely,
    Jeremy 

  • Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.

    Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc.  Windows 7

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Itunes tells me "disk burner or software not found" when trying to burn a CD.

    After running a diagnostics test I cant figure out the issue myself, and didnt know where else to turn. Here are the results of the test.
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    Hewlett-Packard HP G60 Notebook PC
    iTunes 10.6.0.40
    QuickTime 7.7.1
    FairPlay 1.14.34
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 1.0.6.2 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 00B4AA8407893588
    Current user is not an administrator.
    The current local date and time is 2012-08-20 13:06:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 9200M GE
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 8bd9c251a7a0f7ed5f1ab236a7a50f7d
    iPodService 10.6.0.40 is currently running.
    iTunesHelper 10.6.0.40 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    With that one, I'd start with solution 3 from the following document:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

  • Itunes says "disc burner or software not found" when trying to burn a playlist

    I ran diagnostics on my CD/DVD Drive and got this.  This is all greek to me  
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    HP-Pavilion GN561AA-ABA a6230n
    iTunes 10.6.1.7
    QuickTime 7.7.1
    FairPlay 1.14.37
    Apple Application Support 2.1.7
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL Not Available
    Apple Mobile Device 5.1.1.4
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 001CAD4403BE4F90
    Current user is not an administrator.
    The current local date and time is 2012-05-22 08:54:12.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 6150SE nForce 430
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.1.7 is currently running.
    iTunesHelper 10.6.1.7 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.
    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HL-DT-ST DVD-RW GSA-H60L on CDR media at speed 40X.

    Refer to following articles:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    iTunes for Windows: Troubleshooting CD issues caused by device filters
    http://support.apple.com/kb/TS2372?viewlocale=en_US
    iTunes for Windows: "Registry settings" warning when opening iTunes
    http://support.apple.com/kb/TS3299

  • I am receiving the message "disc burner or software not found" when trying to burn a playlist to a blank disc.

    I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
    The results to the diagnostics test are below:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron 5520
    iTunes 11.0.4.4
    QuickTime 7.7.4
    FairPlay 2.4.14
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0035BB400AFA2018
    Current user is not an administrator.
    The current local date and time is 2013-07-14 17:29:40.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is supported.
    Core Media is not supported. (16002)
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics 4000
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.4.4 (x64) is currently running.
    iTunesHelper 11.0.4.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2380.
    Error while opening iTunes CD driver.  This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I get "disc burner or software not found" when I try to burn a playlist.

    I am now getting "disc burner or software not found" when I try to burn a playlist from iTunes version 10.6.1.7 on Windows 7 PC. I've not added any new burner software or made any software changes of any kind. I have NERO 8 and I checked the "burn rights" is set for "everyone".
    Is the any solution?
    NASA_1967 

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • Why am I getting "Disc burner or software not found" when I try to burn a CD?

    I just got the Windows 8.1 update and installed iTunes.  Now I am getting this message when I try to burn a CD "Disc burner or software not found."  Everything looks fine in Device Manager.  This is what I got when I ran the diagnostics...
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    TOSHIBA Satellite C855D
    iTunes 11.1.3.8
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0171B5D80A5F8FD0
    Current user is not an administrator.
    The current local date and time is 2013-12-02 19:11:59.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    Failed while scanning for CD / DVD drives, error 2355.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    D: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

    Hey twdenton2!
    I have a couple of articles here for you that reference this issue and can provide some troubleshooting steps, and I will list them below:
    iTunes 11 for Windows: If you have trouble burning a disc
    http://support.apple.com/kb/PH12349
    Can't burn a CD in iTunes for Windows
    http://support.apple.com/kb/ts1436
    If the articles above do not resolve the issue, you will want to see this article for further troubleshooting steps:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/ts1374
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • I KEEP GETTING MESSAGE WHEN DISC BURNING, DISC BURNER OR SOFTWARE NOT FOUND

    i keep getting the message: disc burner or software not found when i try to burn a playlist...i know that i have a burner because i can use other apps to burn on that drive...could it be that my burner is not supported by itunes?

    There's a few different things that can cause that message, daniel, so we'd better have a closer look at your system.
    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

  • I updated to iTunes 12.0.1.26 and I am trying to burn a play list and it gives the following message: disc burner or software not found.  This is the first time that I have this problem.  Can any one help me please?

    I have a Mac Book Pro 2.4 GHz Intel Core i7; Memory 4 GB 1333 MHz DDR3
    Mac OS X Version 10.7.5
    I updated to iTunes 12.0.1.26 and I am trying to burn a playlist and I get the following message:  "Disc burner or software not found" .  I have burned lots of CD's and DVD's before and this is the first time I get this message and cannot burn anything.  Can anybody help me, please?

    Hello queenabs,
    It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found."  I found a couple of resources that I think might help with an error like this.
    I recommend starting with the steps in this article:
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
    iTunes for Windows: Additional troubleshooting tips for burning issues
    http://support.apple.com/kb/TS1374
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • "Entitlements are not valid" error message when trying to sync ipa file from iTunes to iPad

    Is anyone else getting this error message, "Entitlements are not valid",  when trying to sync .ipa file from iTunes to iPad?
    The issue I'm having is getting the ipa file that was built by the 'Adobe Flash Packager for Iphone' installed into my iPad.
    So, I have a swf file that works and was able to publish it into the Android Market.  I then compiled and build the same flash project with the Packager for Iphone into an .ipa file.  But when I try and install this .ipa file into my iPad to do my testings, i'm getting the error message. 
    I would like to test my ipa file in my iPad device before submitting it to the Apple Store.
    Any help would be appreciated. thank you.

    Developing for iphone can be amazingly complicated and frustrating.  (even before you start coding).  The process of having to create a Certificate, to approving the Certificate, to Assigning the deviceIDs to the certificate, to creating the AppIDs, to creating the provisioning profiles and then creating the .p12 file... is just too tedious. 
    I solved the problem of the "Entitlements are not valid".   The AppID i had set in the iPhone Developer Portal did not match that of the AppID i had set in the Adobe Flash CS5 -> Publish Settings.  (ie. com.yourdomainname.yourappname).  After I re-entered my AppID and compile, i was able to sync the .ipa file into my ipad. 
    I wish the error message had been a little more descriptive.  Could have saved me a whole day.
    I hope this helps others.  But my guess is, if you don't set the 40 character device ID correctly, or the email in the signingcertificate correctly, you'll get this same generic error message.

  • Disk burner or software not found in itunes when trying to burn a cd..how to fix?

    HELP! i was trying to burn a cd from itunes, which i just updated to the new one today, and everytime i try to burn a cd it says disk burner or software not found. i don't know what to do and i tried something b4 when this happened once b4. but i don't remember exactly what it was that i had to delete. i do remember deleting some applescripts in something in my folder. again i'm a girl and i have no clue on how to fix the problem, but i know i can at home. if anyone knows anything, or understands me, please i'm open to all suggestions. thanks

    Could you post your diagnostics for us please?
    In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
    ... and click "Next".
    When you get through to the final screen:
    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • Error 2510/2355 - Disk burner or software not found

    When I run as administrator, I get Error 2510. When I run as a regular user, I get Error 2355. Either way, and in safe mode or not, I get the "Disk burner or software not found" error when trying to burn CDs. iTunes was working wonderfully for ages and overnight (literally) it stopped writing CDs. There has been no new hardware or software in my system around the time it stopped working (unless my anti-virus missed something). Help please!
    What I’ve tried:
    Un-install and re-install iTunes.
    Steps from: http://support.apple.com/kb/TS3299 (but then CDROM didn't work for regular use)
    All of the steps from: http://support.apple.com/kb/TS2308 including solution 3 (manually un- and re-install GEAR drivers)
    Ran System File Checker (no problems found), reboot, reinstall Gear Drivers
    NOTE: When putting a CD into the drive, I can select Play From Itunes and it works fine.
    Here are my diagnostics:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Hewlett-Packard HPE-500f
    iTunes 11.2.2.3
    QuickTime 7.7.5
    FairPlay 2.6.12
    Apple Application Support 3.0.3
    iPod Updater Library 11.1f5
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.1.1.3
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 002ABB8808AE4888
    Current user is an administrator.
    The current local date and time is 2014-06-28 21:44:46.
    iTunes is running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., AMD RADEON HD 6450
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: dd6dd481bbfb0f7503d21df5c81fb96d
    iPodService 11.2.2.3 (x64) is currently running.
    iTunesHelper 11.2.2.3 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    Failed while scanning for CD / DVD drives, error 2510.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    E: Unsupported CD or DVD drive.
    Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.
    Force Optical Power Calibration before burn is turned on in the preferences.
    The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: HP DVD Writer 1260v on CDR media at speed 16X.

    Bump.....
    Can anyone please help me?

  • 'Disk Burner or software not found'???

    Hi all....
    The problem is whenever i try and burn a cd in iTunes (7.7.1) i am getting the error message 'Disk burner or software not found',it will usually give another error message '0x80020025'?
    I have tried resetting the finder when this happens but to no avail.I'm also pretty sure this has only started happening since the download of 7.7.Also when i check the 'prefrences' section in iTunes it does recoqnise the burner (MATSHITA DVD-R UJ-845E).I have also tried other burning software but they dont work either?
    Any help on this would be greatly appriecated guys ,thanks

    I'm afraid I can't be of much help finding a solution.
    Although you are using the same drive on a Windows system, the software that supports it works different.
    The PatchBurn 'trick' only works on Macs and I don't know a similar application for Windows.
    Things to check:
    Can you burn an Audio CD with another application.
    Can you burn Data CDs.
    I suggest, you try to answer the above questions and start a topic in the 'Importing & Burning in iTunes for Windows' forum.
    There are several users posting there who know way more of the ins and outs of Windows than I do, and probably can help you.
    M
    17' iMac fp 800 MHz 768 MB RAM   Mac OS X (10.4.6)   Several ext. HD (backup and data)

  • I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
    tt2

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