TS3299 Upgade error: Could not open key: HKEY_CURRENT_USER\SOFTWARE\Apple Inc.\Internet Services. Any advice?

During a standard iTunes upgrade to the latest version (11.1.4 for Windows Vista), the installation failed with the following error message: Could not open key: HKEY_CURRENT_USER\SOFTWARE\Apple Inc.\Internet Services. Does anyone have any advice as to how I can fix this and reinstall iTunes? When I try to open iTunes I get the following message: iTunes.exe. This application has failed to start because MSCVR80.dll was not found. Re-installing the application may fix this problem. When I try to run the installer I get the above error so I'm going round in circles!

Solved: I had somehow lost permission to access the HKEY above (or rather, its parent key HKEY_CURRENT_USER\SOFTWARE\Apple Inc.) so I went to the registry editor and checked the 'Full Control' box for the key and the installer now works.
I used this site to fix the MSCVR80.dll error: http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm

Similar Messages

  • Error 1402 Could not open key HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\9.0\Installer

    Hi all,
    Running Windows 2003 SP2 Terminal Server and receiving this error when trying to uninstall / install adobe reader and acrobat. Originally had Acrobat 8.0.1 and Reader 9.3 installed and users started receiving errors relating to Acrobat. When I tried to uninstall I received the error above.
    I have tried everything I can find on the net and in these forums including:
    Using control panel to uninstall - no deal
    Re-install Acrobat
    Checking / changing registry permissons including checking owner, replacing inherited perms etc
    Deleting and recreating the reg entries
    Using subinacl
    Using Windows Install Cleanup
    Manual removal.
    I now have uninstalled reader (cleanly) and acrobat however I am still receiving this error when trying to reinstall reader. The permissions are correct so im really stuck. If I cant sort this out I will have no option but to build a new TS machine and I really dont want to do that just because Adobe Reader has buggered my registry permissions.
    Any thoughts/ideas greatfully accepted ....

    Have tried as two different domain adinistrators and local admin - same error each time. Resigning myself to rebuilding that terminal server which isnt a quick job - it wont be getting any adobe products installed on it!!

  • Error: Could Not Open Key ....

    When I am installing iTunes 8 I get the following error message towards the end of installation.
    Could not open key:
    HKEYCURRENTUSER\SOFTWARE\Apple Computer, Inc.\iTunes. Verify that you have sufficient access to that key, or contact your support personnel.
    Thoughts? I haven't seen this error mentioned on the forums...
    Thanks

    This article from Apple explains the administrative permissions cause
    http://support.apple.com/kb/TS1462
    You'll likely find more info at Microsoft's knowledgebase on navigating thru permissions in the registry if it has to go that far. The path your showing in the registry is not showing a clear key to take ownership of, so you will likely do fine with Apple's explaination of user accounts

  • Installation Error - Could not open key.............Please help

    Still trying to install iTunes and QuickTime, but have an error,
    Could not open key:
    HKEY_LOCALMACHINE\Software\Classes\QuickTimePlayerApp\CLSID.
    Verify that you have suffcient access to that key, or contact your support personnel.
    Any help would be most welcome, as I am desperate to use my new Nano my wife just bought me for my Birthday. In plain English if you can.

    +My next problem is, that whenever I plug my iPod Nano, 3rd Gen into my PC, it shuts down and reboots. Any ideas on this one?+
    Do you also get that if you try playing a movie using QuickTime?
    Are you getting any sort of blue screen when the PC shuts down? if so, what numerical and text codes are you getting with it? (ie 0x{zeros/letters/numbers} CAPSANDUNDERSCORES)
    If the blue screen mentions a specific file, let us know what that is called too. (Exact spelling, please.)
    Here's a reference on the sorts of things i'm asking about:
    Troubleshooting Windows Stop Messages
    If you're not seeing a blue screen (or just a flash of one), we can use this technique to make hidden blue screens appear for us:
    1) Open your system control panel (Start->Control Panels->System).
    2) Select the "Advanced" tab.
    3) Click the "Startup and Recover" section's "Settings" button
    4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.

  • ITunes 10.7 installation error:  "Could Not Open Key," etc. & Privileges error

    When attempting to download iTunes 10.7.0.021 (latest version for iOS 6 compatibility with my new iPhone5) I get the following error: 
    "Could not open key:  UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B91A1EE8\7E577B2224C65CF4E801A9E52375 DB49."
    This error pops up in the middle of my iTunes installation; After hitting okay, the installation proceeds and then another error message reading:
    "Apple Mobile Devices Failed To Start.  Please make sure you have sufficient privleges... etc."
    I don't know what to do about both of these errors, so if you find a solution please e-mail me:  [email protected]

    try with this one
    uninstall all the apple application S/w like Quicktime, Bonjour,
    apple Device Support, Apple Auto update, Itunes etc from your pc,
    Reboot it
    Now download a fresh itunes from apple and try installing
    Reboot it
    If you are having Problem in uninstalling any of the apple application
    try 'revo uninstaller' and uninstall all the apple applications
    mentioned above

  • HT1925 My ipod is not showing up when I have itunes up. I was told to remove itunes and reinstall however. I receive a message with unable to uninstall the Itunes. It states "could not open key HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\(915DA835-02FE-

    can someone please advise on what I should do? unable to uninstall the Itunes. It states "could not open key HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INTERFACE\(915DA835-02FE-4953-92FA-624BDF5D 85AB) VEIFY THAT YOU HAVE SUFFICIENT ACCESS TO THAT KEY, OR CONTACT YOUR SUPPORT PERSONNEL,  Which i did . I contacted the apple support and they could not help. has anyone gotten this error? Did some research some results show that this has occurred during updates on the itunes but has not seen how to successfully uninstall without getting this error. I attempted to use the control panel and uninstall but it provides me with the same error all the time. I NEED SOME Answers on this issue. Can you please help?!

    Perhaps try the fixit from the following Microsoft web page. (Try the "problems uninstalling" option.)
    Fix problems with programs that can't be installed or uninstalled

  • Could not open key: HKEY_LOCAL_MACHINE32\Software\Classes\Itunes.aa\CurVer

    I was trying to update iTunes, and got the above error
    "Could not open ken: HKEY_LOCAL_MACHINE32\Software\Classes\Itunes.aa\CurVer"  however there is no registry key :Machine32.  I have a Hp Pavilion p6610t, running Windows 7 Home Premium SP1.
    I then tried to repair iTunes from Control Panel, but got the same error.  I then tried to uninstall iTunes, and got the same error.
    HELP

    I was trying to update iTunes, and got the above error
    "Could not open ken: HKEY_LOCAL_MACHINE32\Software\Classes\Itunes.aa\CurVer"  however there is no registry key :Machine32.  I have a Hp Pavilion p6610t, running Windows 7 Home Premium SP1.
    I then tried to repair iTunes from Control Panel, but got the same error.  I then tried to uninstall iTunes, and got the same error.
    HELP

  • Could not open key HKEY_LOCAL_MACHINE\Software\Classes\Quicktime.Quicktime\

    Could not open key HKEYLOCALMACHINE\Software\Classic\Quicktime.Quicktime\CLSID
    is the error message I recieve when attempting to install the latest version of quicktime. I attempted to delete the key and other quicktime keys from the registry but I recieve this error message:
    'Cannot delete Quicktime.Quicktime: Error Deleting Key'. I then tried to export the key and recieved this: 'selected branch does not exist. Make sure correct path is given.'
    Any help with a solution would be greatly appreciated
    HP Pavilion 751n   Windows XP  

    What I would do is go to registry key and try deleting it. If it does not delete, right click on it and choose permissions. Permissions need to be allowed for at least Administrator and System. If the key does not delete, move on to the next one that is asscociated with QuickTime and delete it, and go on deleting all the keys that are QuickTime related. The one that would not delete may delete after deleting the others.
    Let me try to explain this the best I can. I am not a expert in the registry, but know enough to get in and out deleting a programs keys without having the computer become completely unfunctional. There are also books on it.
    For example when I delete a program I also go into the registry and remove it, just something I do. Because after removing a program thru the add\remove program control panel and start>search>for all files and folders, there are still registry entrees.
    When I start deleting keys in the registry from a program I'll normally run into one that won't delete, even after giving it permissions. So I'll by pass it and go on to the next key, related to the program. The one that wouldn't delete will come up again and end up deleting. So I seem to think that some of the keys inter-react with one another. Because the one that initially wouldn't delete now does after deleting the others, and sometimes giving permissions again.
    If you want to delete all keys asscociated with a program. You can go to the Edit menu in the registry, choose Find, type in the name of the program and hit the Enter key on the keyboard. When the key shows up hit Delete on the keyboard. To get to the next key associated with the program, hit the F3 key on the keyboard and the next one will appear. This can get confusing because a registry entree can show up as a series of numbers, so your counting on the registry editor that, that key is asscociated with the program. As long as you are deleting keys that are associated with a program you are OK, if you delete something in the registry that you are not sure of, that is where you'll get in trouble.
    You should try going to the path giving here to the registry. HKEYLOCALMACHINESoftwareClasses and try deleting those keys that are QuickTime and see if it resolves the problem.

  • Hi, i have problem when installing itune. it said:  Could not open key HKEY_LOCAL_MACHINE32\SOFTWARE|Microsoft\Windows\CurrentVersion\Run. Verify that you have sufficient access to that key, or contact your support personnel. please help me!

    hi,
    i have problem when installing itune. it said: 
    Could not open key HKEY_LOCAL_MACHINE32\SOFTWARE|Microsoft\Windows\CurrentVersion\Run. Verify that you have sufficient access to that key, or contact your support personnel.
    Please help me i can't do anything without itune

    For "Could not open key/write value" errors when reinstalling try b noir's user tip:
    "Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\
    [LongStringOfLettersAndNumbers]" error messages when installing iTunes for Windows.
    The technique can be applied to the branch of the registry mentioned in the error message.
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • "Could not open key: HKEY_Local_Machine\SOFTWARE\Microsoft\Windows\CurrentV

    What is the next step for this installation problem? I have no idea what "key" this message is talking about or how to address it. Please help. I can't download the latest iTunes and now I can't use the iTunes store through my old iTunes either.

    Basically I have the same message.
    Could not open key:
    HKEYLOCALMACHINES\Software\Classes\QuickTimePlayerLib.QuickTimePlayerApp\CLSID
    Verify that you hace sufficient access to that key, or contact your support personnel.
    I am the administrator. I have no idea what this is or where it is at. I have tried installing iTunes latest update and uninstalled everything else trying to get this to work. No iTunes now. HELP!!!

  • Unable to install itunes Win 7, 64 bit. Error: " Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF19C3B9B1A1EE8\C0B7E33AC99B9CE47B20A823B86 1A19F. Verify that you have sufficient access to that key. or contact your support personnel.

    Hi,
    I'm not able to install itunes in my Win 7 , 64 bit. getting the below mentioned error.. any help would be greatly appriecated.
    " Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF19C3B9B1A1EE8\C0B7E33AC99B9CE47B20A823B86 1A19F. Verify that you have sufficient access to that key. or contact your support personnel."

    NCPlater to all haveing the error:  ***I HAVE THE ANSWER***
    iTunes
    Could not open key:
    UNKNOWN\Components\DA42BC83BF25F5BDOAF18C3B9B1A1EE8\3e43b73803c7c394f8a6b 2f0402e19c2. Verify that you have
    sufficient access to that key. or contact your support personnel.
    After following instructions for three different solutions that did NOT work; I found the solution that did work
    on the support site for Syamntec.
    Readers - Please, you must be VERY familiar with pc jargon and windows vernacular to accomplish the reset
    of ALL the permissions in your registry.
    Follow the ditrections below and pay attention to the notes for those running 64bit Win7.
    Step one, back up the registry.
    Step two, go to the MS KB: http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf -ed6985e3927b&displaylang=en and download the file that installs subinacl. It is an MSI file, and will do a quick install of a few Microsoft files.  Hint: Look in the folder listed below, "subinacle.exe" may already be there.
    Step three, create a batch file (subinacle.bat) with the following commands:  (Use Notepad - copy & paste, not the red stuff)
    cd /d "Program Files\Windows Resource Kits\Tools" (only for 32bit/x86 machines)
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
    subinacl /subdirectories %windir%\*.* /grant=administrators=f /grant=system=f
    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
    For 64bit machines substitute for first line of bat file:
                        cd /d "c:\program files (x86)\windows resource kits\tools"
    Step four, run the batch file. Let it run until the Command Prompt screen closes, may take 30 minutes or more.
    Step five, reboot the machine and run the install again.
    Ladies and Gentlemen; this worked for me and allowed immediate installation of two application packages I had been trying for three months!  (Including ITunes 10.5)

  • ITunes 10.6 Error-Could not open key UNKOWN/Components...

    Hi guys, I've been trying to install iTunes 10.6 on Windows 7 64bit, and keep getting this error.."Could not open key: UNKNOWN/Components/EC902C4A3C46DD11393FC916558D5939/21DFF8FCB206D224FAD115B114E 16723. Verify that you have sufficient access to that key, or contact your support personell." I really don't know what to do, I've tried a lot such as making sure it's uninstalled, using Windows Installer Clean up to remove Bounjour, Quicktime and iTunes. I've also tried running the installer in Administrator. I would really appreciate it if somebody could help me! Thanks!

    Hmmmm.
    Just in case, let's try the Fixit from the following document:
    Fix problems with programs that can't be installed or uninstalled
    (One of the things it does is check on installation patch registration ... which is associated with a related set of registry keys. I'm not sure how they're implementing the patch registration tool in the automated Fixit, but ... fingers crossed ... it might also be of some help with the \Components\ keys we're having grief with here.)

  • ERROR: Could not open Key.. when installing 9.1.0.79 x64

    I get the following error box when trying to install iTunes 9.1.0.79 x64 on my Dell Studio laptop with Vista 64-bit:
    Could not open Key: UNKNOWN\components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\7E577B2224C65CF4E801A9E5237 5DB49
    I have no idea what this means. It keeps happening and I cannot run iTunes because of it. If anyone knows what to do please tell me I am going crazy.

    I FIXED MINE!! This is what I did:
    1. Select "Start", "Run", and type "RegEdt32"(for VISTA "regedit"). Click OK.
    2. Select HKEYLOCALMACHINE
    3. In the menu, select "Edit", "Permissions". A dialog will come up.
    4. Check "Allow" for "Read" and for "Full Control", then click OK
    5. Expand HKEYLOCALMACHINE and repeat steps 3, 4 for the keys "Software" and "System"
    6. Expand the "Software" key, and repeat steps 3, 4 for "Classes"
    7. Expand the "Classes" key, and repeat steps 3, 4 for "Installer"
    8. If you have made any changes in steps 1 through 7, skip to step 10. If you did not make any changes, continue with step 9.
    9.Open the "Classes" key, and click on "Installer" . In the menu, click "Security", "Permissions." Click the button marked "Advanced." Check "Reset Permissions on all child objects.", then click OK
    10. Close the registry editor
    11. Reboot the computer
    then run iTunes install again.

  • Error: Could not open key: UNKNOWN\Components in Windows Server 2012 R2

    Hi,
    I am trying to install an MSI where i am getting the below error
     ..\MSI\CHIP_MAPS.msi: Could not open key: UNKNOWN\Components\F5C1BE1268054884D9261E148691452A\34DBF3FA04D67B443A8EE069E02E418B.   Verify that you have sufficient access to that key, or contact your support personnel.
    I was able to fix this in Windows Server 2008 R2 . With ine instructions provided here 
    http://www.okino.com/conv/changing_windows_registry_permissions.htm
    However In Windows Server 2012 or R2 i followed the below steps.
    1. Regedit
    2.
    Navigate to the following parent container:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
    3. Replace all child object permissions with inheritable permissions from this object in permissions tab
    4. I don't find the owner tab
    Please help me asap
    Thanks
    Sreeram

     then add the user name as new owner
    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]
    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

  • ITunes 10.6 error 'Could not open key...."

    Hi there, so i was installing the new version of iTunes (10.6) and then in the middle of the process a box came up saying "Could not open key:UNKNOWN\Components\ ~~~~a lot of numbers and letters~~~~~\ ~~~~~~a lot of numbers and letters~~~~.Verify that you have sufficient acess to that key, or contact your support personnel.
    Right now i have 3 different keys that show up during the installation, each in a different box.
    I've tried to change in the regedit the permission of those keys, but it seems like didn't work.
    So if anyone can help me please, i'll be very greatful.

    "Could not open key:UNKNOWN\Components\ ~~~~a lot of numbers and letters~~~~~\ ~~~~~~a lot of numbers and letters~~~~.Verify that you have sufficient acess to that key, or contact your support personnel.
    These ones are tricky. But the following instructions are worth a try.
    First do a complete uninstall of iTunes and related components (but don't reinstall just yet), as per the following document:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    a. Launch regedit (Start >> Search Programs and Files >> type Regedit and open the regedit that comes up.)
    b. Access the following Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Components
    c. Perform the following actions
    i. Right Click on Components Folder
    ii. Select Permissions
    iii. Select Full Control and Read Permissions options
    iv. Select Advanced Button
    v. Select Owner Tab
    vi. Select to Change Owner to the Administrators
    vii. Check the option “Replace owner on subcontainers and objects”
    viii. Select OK when prompted that it may not change all.
    ix. Select Apply
    x. Select Apply again
    xi. Exit the Registry Editor
    Now try reinstalling iTunes again. Does it go in properly this time?

Maybe you are looking for