TS3367 I already try these steps but I still got the problem I can't make a video call at all or receive .

I already try these steps but I still got the problem I can't make a video call at all or receive .

Here som other steps you can try;
Make sure that you have an internet connection
Make sure that you have a valid Apple ID (check here: myinfo.apple.com). Note that your Apple ID to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address. You can create a new Apple ID or make changes by visiting myinfo.apple.com and using the “Manage your Account” part.
Tap Settings > FaceTime to see that your email address is verified. If your status is saying “verifying,”; then try toggling FaceTime off and on (Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
Try turning FaceTime off and on again using the following (iOS: Settings > Phone OR FaceTime for Mac: FaceTime > Preferences)
Make sure that FaceTime is enabled (Settings > FaceTime.)
Make sure that the camera for FaceTime is not restricted (Settings > General > Restrictions.)
Tap Settings > General > Date & Time to check date and time are set correctly.
Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number; iPad 2, iPod touch, or FaceTime for Mac user: Use the email address

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HT5271 I can no longer use Pandora because I get a message saying download adobe 10.1 or later. I think I have a later version, 11.?, which I have downloaded. but I still get the message and can't play Pandora.

I can no longer use Pandora because I get a message saying download adobe flash 10.1 or later. I think I have a later version, 11.?, which I have downloaded. but I still get the message and can't play Pandora.
How do I determine that in fact I have the appropriate version of adobe flash to run Pandora.

How do I determine that in fact I have the appropriate version of adobe flash
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
/Library/Internet Plug-Ins
Click Go
Then right or control click the Flash Player.plugin then click Get Info
The version number is noted there.
Assuming you are using Safari ...
Check Safari > Preferences > Security
Make sure: Enable plug-ins is enabled.
Sometimes uninstalling the currently installed Flash plugin then reinstaliing new can help > Troubleshoot Flash Player | Mac OS
If you have the ClickToFlash extension installed, that can prevent Flash based video / audio from streaming. It can also be installed as a plugin in /Library/Internet-Plug-Ins.
And check to see if Safari is running in 32 bit mode. Right or control click the Safari icon in your Applications folder then click Get Info. If the box next to: Open in 32 bit mode is selected, deselect, quit then relaunch Safari.
edited by: cs

HT201263 already done these steps but cannot activate :(

my phone is iphone 3gs, i updated my ios to the latest version last night, after the long process, it wont activate. its been 18 hours after the update.
error in activating is
Your iphone could not be activated because the activation service is temporarily unavailable. Try connecting your iphone to itunes to activate it, or try again in a couple of minutes.
If the problem persists, contact Apple support.
~done contacting Apple support and followed activation process, still no change. Please help.

There are four primary causes of the activation error:
The activation server is unavailable. Rare, but it happens. Usually fixed within minutes.
Your antivirus or firewall (or your router's firewall) is blocking access to the domain gs.apple.com on ports 80 and 443.
Your phone is jailbroken, as Tim suggested may be the case.
Your phone isn't jailbroken, but the computer you are connected to during the restore or update was used to hack or jailbreak some other iOS device, and its network database was corrupted in the process.
Perhaps this will provide you some clues as to how to proceed. If your iPhone has not been jailbroken, Apple has some troubleshooting suggestions here:
http://support.apple.com/kb/TS3424?viewlocale=en_US
If your iPhone has been jailbroken, you're on your own. We can provide no assistance for jailbroken devices in these forums.
Regards.
(part of the above information quoted with gratitude from Lawrence Finch)

My iPod has a cracked screen, but that isn't the problem. Can I replace it?

For about two to three months my iPod Touch 4th gen has had no sound. It doesn't work. I've tried all resets and the sound comes back for a couple hours, then dies again. This iPod was a replacement, but it's still covered by the first one's warranty. I've been planning to take it back but never gotten around it, because its a big hassle and costs a lot in petrol. I sort of regret not doing it now. My screen just cracked (Of all things, my crystal necklace dropped onto it) so can I still get it replaced seeing as the screen isn't the problem, but the sound issue is?

Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
You can do it at an Apple store by making an appointment:
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

HT4097 I trie these steps but it only shows the silver apple and it won't go to the home screen.

It won't even open iTunes when I connect it.

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

HT201269 Following these steps, has anyone run into the problem of losing the 4s data ability? My phone no longer acknowledges my data plan. I have to reset to factory settings to get it back, but then I also lose all the first gen backup transfer info.

Long story short, I'm trying to progress from my first gen iPhone to my iPhone 4s. I sync my first gen as directed to create a backup, and then restore my 4s to the first gen backup. However, once this is done (and it does successfully transfer my first gen phone apps, photos, texts, calendar, etc-etc to my 4s), my 4s phone no longer has 4g data like it did prior to syncing - it doesn't recognize my data plan at all. The only way I can access the internet is through my wi-fi. So then I have to reset to factory settings and re-plus my personal settings into the 4s but then I lose everything from the first gen transfer. Any thoughts and/or recommendations/suggestions? Many thanks.

Long story short, I'm trying to progress from my first gen iPhone to my iPhone 4s. I sync my first gen as directed to create a backup, and then restore my 4s to the first gen backup. However, once this is done (and it does successfully transfer my first gen phone apps, photos, texts, calendar, etc-etc to my 4s), my 4s phone no longer has 4g data like it did prior to syncing - it doesn't recognize my data plan at all. The only way I can access the internet is through my wi-fi. So then I have to reset to factory settings and re-plus my personal settings into the 4s but then I lose everything from the first gen transfer. Any thoughts and/or recommendations/suggestions? Many thanks.

So i can't get my creative cloud window to open. is anyone else experiencing the same thing. i tried to download the software again but it still does the same thing. can anyone help?

Trying to figure out how to get my creative cloud pop-up window to open up for me on command. Last night I kept getting the busy icon and today it won't even open for me. How can I fix this issue?

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

TS1389 I tried all these steps and iTunes still won't let me play songs I paid for... Every time I authorize, it repeats that it's already authorized, but won't play because it's not authorized ... Catch 22

I tried all these steps and iTunes still won't let me play songs I paid for... Every time I authorize, it repeats that it's already authorized, but won't play because it's not authorized ... Catch 22

Delete and redownload them if doing so is free in your country.
(83692)

HT1430 it's not working, my itouch freezes on the main menu "unlock" i did these steps but it just won't do. what should i do?

it's not working, my itouch freezes on the main menu "unlock" i did these steps but it just won't do. what should i do?

- Try placing the iPod in DFU mode and then restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Next, try restoring on another computer.

I can't install ADE on my PC, because as I try to open it a message of error appears to me: The application will be closed. I've already try with different browsers and also with the manual installation, but nothing..

I can't install ADE on my PC, because as I try to open it a message of error appears to me: The application will be closed. I've already try with different browsers and also with the manual installation, but nothing..

1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install

HT1212 I just followed all of these steps, but my iPod still says that I need to enter a passcode

So, my iPod said, "iPod is disabled, connect to iTunes"
I followed all the steps that were listed in the "help center" but it still says the same thing in the lock screen.

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If still problem what exactly happens?

HT1933 I follow these steps but it redirects to me to itunes and says "Your request produced an error [newNullResponse] please help an expensive app was purchased and wasnt supposed too!

I follow these steps but it redirects to me to itunes and says "Your request produced an error [newNullResponse] please help an expensive app was purchased and wasnt supposed too! I really need help asap

Use this Link to Contact iTunes Customer Service and request assistance...
Apple Support iTunes Store Contact Us

PLEASE HELP...I brought in-app products from a game yet it say's ( you have already purchased these items but they havent downloaded) What can I do.

I recently played a game called iron force brought some in-app items for the game but after 24 hours still have ot had them but been charged by I-tunes. When I tried to buy again it said ( You have already brought these items but they have not down loaded..
Any help on how I get them please. I have emailed the game compnay but no responce.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I updated to iOS6 on my iphone 4s and now its on with60% ob baterry but it dosent charge, i already try other chargers but it dosent work

I updated to iOS6 on my iphone 4s and now its on with60% ob baterry but it dosent charge, i already try other chargers but it dosent work

Hello there, Halatar.
The following Knowledge Base article offers up some great information regarding battery life and improving performance:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/ht1476
Particularly:
About battery life and the battery
Battery life and number of charge cycles vary by use and settings. Find more information about batteries foriPhone and iPod.
Find information on how long the battery is expected to last between charges.
Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT201263 my iphone 4 has this same issue, did these steps but when it was doing the software update, half way through my phone still wouldn't move pass the apple logo. help!

my iphone 4 has this same issue, did these steps but when it was doing the software update, half way through my phone still wouldn't move pass the apple logo. help!

Please see the two articles below:
http://support.apple.com/kb/TS3694
http://support.apple.com/kb/TS3125

TS3367 I already try these steps but I still got the problem I can't make a video call at all or receive .

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