TS3367 I do all the steps it says and it will not connect. Am I doing something wrong.

I am trying to set my husbands ipad up so he can FaceTime and use the messages, every time we log in it will not do anything. What are we doing wrong?

What do you mean by - it won't do anything? You cannot verify the email address? You are using his Apple ID email address for his contact at email address?

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TS1389 What if I have done all the steps apple says, and I still can't authorize my computer to play certain purchased songs

I followed all the steps on the apple page, and just a few of the songs I just purchased cannot be authorized for some reason. It keeps prompting me, and I keep entering my password and it says this computer is already authorized. ARG!
Weirdly, when I look at the info of the songs, some list my name as "Purchased by", but the songs I can't play don't have a "Purchased By" line, but all songs show the correct "Account Name"

They were purchased by another Apple ID.
If you are not sure what other Apple IDs you may have, go to appleid.apple.com and click on the link that says "Find your Apple ID".
You are needing to authorize the Apple ID that those other songs were purchased under.

Airport time capsule (spring 2014-2TB) hard drive is spinning but the LED is off and it will not connect to my MBA (mid 2013)

My airport time capsule 2TB accidentally got unplugged from the awl while in use. now you can hear and feel internal hard drive of my 2 TB spinning but all LED's won't turn on. it will not connect to my 2013 MBA or be recognized my my iPhone 5 etc. when i plug it in airport utility senses something but will not connect. please help! my entire life is on this thing.
trouble shooting thus far:
unplugged APTC 2TB & MBA
reset MBA
currently unplugged the Airport time capsule hoping to cool it off? ...

In this case the TC should be in bridge mode.
Win8 is still problematic. Try using ethernet instead of wireless. I think the drivers are poor still and it is well worth having a try via ethernet if you haven't already.
Otherwise you will need to wait for apple to release bonjour for windows 8 and airport utility.. which is not out yet.
Also make sure the windows is set to home, not work or public.. even turn off the firewall.
Open windows explorer and type the TC ip address into the address bar.. (none of which is perhaps the same.. I gave away windows at vista.. shudder)
\\TCIPadderss.

My iphone won't turn on and i have tried everything possible but right now, I cannot retrieve the data from it and it will not connect to my computer whatsoever, so is there a way to retrieve my pictures and data?

i have been frustrated all day and been going around asking Apple experts about this and it has to my decision to get a new phone since it's out of warranty but I want the images I have on the broken iPhone. Is there any possible way to retrieve it.
Btw, it is not photostreamed

Are you sure that the battery is not empty: when the battery is VERY empty (that is when it was on and a long time off the charger) it may take an hour or even more to start charging with the charger connected. When you have an iPad charger you can also use that one, and it charges a bit faster.

TS1398 I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

you have definitely tried the correct steps, all you would need to do now is a back up & restore to factory settings. If after that the issue remains then you would most likely need a replacement unit.

When trying to PDF a webpage into a PDF, it does not work, I go through all the steps as normal, and It does nothing. I can repeat my action, where instead of "printing" to adobe, it saves the file, which it doesn't save it at all. I can't even find the o

When trying to PDF a webpage into a PDF, it does not work, I go through all the steps as normal, and It does nothing. I can repeat my action, where instead of "printing" to adobe, it saves the file, which it doesn't save it at all. I can't even find the original in my work folder. I need to know how to stop this from happeing and get it back to the way it has been working he last 6 months since i purchased this program.

Hi pissedadobeuser,
Does this issue occur with any particular web page?
Are you able to print the webpage to 'Adobe PDF' to convert it to pdf.
Which Browser version, OS version and Acrobat version are you using?
Regards,
Rave

HT4437 I have followed all relevant steps, my iPhone5 and apple TV are connected to the same wireless network, but I still cannot use airplay. When I choose the airplay option on my phone, the only option I get is "iPhone"

I have followed all relevant steps, my iPhone5 and apple TV are connected to the same wireless network, but I still cannot use airplay. When I choose the airplay option on my phone, the only option I get is "iPhone"

Welcome to the Apple Community Willy.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Restart your mobile device.

I am getting a message saying that I cannot get email because the server will not connect - although it does. It also claims that it was last backed up on Friday last. What h

I changed my server at the end of May & all worked well until the past week end since when I am getting a message saying that I cannot get email because the server will not connect - although it does. It also claims that it was last backed up on Friday last despite having had several emails since Friday. What has happened & can I get email back to normal?

Hello Stern snapper
If you are having issues with receiving email on your iPad, then check out the article below to troubleshoot the issue. You may just need to remove the email account and add it back in.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
-Norm G.

All the CD's I have imported will not play. The only music that will play is cd's I have purchased from itunes. How can I get all my albums to play, please??

All the CD's I have imported will not play. The only music that will play is cd's I have purchased from itunes. How can I get all my albums to play, please??

iTunes Store- Transferring purchases from iOS device or iPod to a computer
Downloading past purchases from the App Store, iBookstore, and iTunes Store
How to dowload purchased music

HT1369 Yes, my cousins Ipod is disabled and I connect it to itunes and it will not connect, it says "the device you have entered has a pass code, enter the passcode to connect." The problem is the keyboard to type in the pass code will not show up. What d

Yes, my cousins iPod is disabled. It says "ipod is disabled, connect to iTunes", I did that and it will not connect to iTunes, because it needs the pass code. The pass code key board will not show up and I cant connect. Please help me figure this problem out, my cousin is depending on me. Thanks, a concern customer.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

HT201274 iPhone 4s, but wifi option is greyed out. I want to erase all content and setting from my old 4s and it will not connect to the internet, because the cellular data is no longer connected, bought a iPhone 5c. how do I erase all on my 4s with no in

I have an iPhone 4s, but wifi the option is greyed out. The wifi stopped working on it months ago. Now I wanted to erase all content and setting from my old 4s and it will not connect to the internet, because the cellular data is no longer connected, since I bought a new iPhone 5c. I can't erase my phone by pluggin it into my Macbook Pro, since I can't disable the "Find my iPhone" App without internet. How do I erase all the data and setting on my 4s without connecting to the internet? It is running ios 7

See this https://answers.yahoo.com/question/index?qid=20131119125513AAtRloc
I just did it. To enter DFU mode, I had to use "method 3" on this post
http://thebigboss.org/guides-iphone-ipod-ipad/dfu-mode
Too bad my 4S is 2 years old. Wifi is dead. I had to upgrade to 5S, but 5S is soooooo much faster than 4S so it's kind of good outcome. Without the 4S breaking down, a stingy person like me would have never upgraded the phone.

I have just updated the i06 software for my ipad and it will not connect to my home wifi network - all my other devices are able to connect - i have tried all troubleshooting options and none have worked - please help

I have just updated the i06 software for my iPad and it will not connect to my home wifi network - all my other devices are able to connect to my wifi network.
I have attempted all troubleshooting actions suggested and nothing has worked. I have restored my iPad network and factory settings - Please help - this is frustrating me

you have to set up your router to solve th problem. first find and write down the ipad mac address.
then log on to your router using your laptop or any device that can connect to router at 192.168.0.1 in your web browser. please check out my posting about how to resolve the wifi connection problem.
i think the ios6 update has reset the networking but if you set up the router then you should not have the same problem any more.

HT4623 I recently upgraded my i-phone 4s phone with the new iOS7. Since that all the applications that I have opened will not close. How do I close applications that are running in the background?

I recently upgraded my i-phone 4s phone with the new iOS7. Since that all the applications that I have opened will not close. How do I close applications that are running in the background?

Double click your Menu button and swipe up the open Apps to close them.......

I upgraded to the new version "4" and it will not load any websites..."unable to locate server" is all i get and cannot figure out the problem ....had to delete and go back to an earlier version whichi understand is unsafe...what to do?

# Question
I upgraded to the new version "4" and it will not load any websites..."unable to locate server" is all i get and cannot figure out the problem ....had to delete and go back to an earlier version which i understand is unsafe...what to do?

That was probably caused by your Firewall blocking the newly installed version of Firefox.
No known security issues with Firefox 3.6.17, which was just released this past week.

TS1363 Since the last iTunes update my iPod will not connect to iTunes

Since the last iTunes update my iPod will not connect to iTunes. My computer recognizes it but as soon as I launch iTunes I get the error message: An iPod has been detected, but it could not be identified properly. I have done ALL troubleshooting steps and it still gives me the error...... this only happend since I updated iTunes.

Doublechecking. Have you also worked through the following troubleshooting document?
iPod nano: Error message saying that iPod 'could not be identified properly'

TS3367 I do all the steps it says and it will not connect. Am I doing something wrong.

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