TS3367 My FaceTime stopped working

FaceTime stopped working

you need to update to iOS 7.1.1
Read this link:
http://support.apple.com/kb/ts5419?viewlocale=en_US

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TS3367 My facetime stopped working anyone know why?

Can not connect with facetime. Facetime is on and I have good Wi-Fi.

Judging by all the posts on the forum, there seems to be an issue at Apple's end, although they have made no announcement on their status page. Some users have reported that Apple is aware of the issue. Sadly, we have to wait for Apple to provide some sort of update/fix. You can leave feedback for Apple at the link below.
http://www.apple.com/feedback/

TS3367 FaceTime stopped working

I'm running iOS 6 on an ipad3 my FaceTime stopped working. I can turn it on and off in settings but when I open the app it wants me to turn FaceTime on but won't allow me to do so. When I have it turned on in setting or off this continues to happen. I've been using FaceTime up until I upgraded to iOS 6.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

FaceTime stopped working around 12th April 2014.

I have an iphone 4 iOS 7.0.3 and FaceTime stopped working around 12th April 2014. This is the same for other members of my family (using another iphone 4, an iphone 4s and an iPad). As soon as FaceTime connects it drops the call immediately. Does anyone else have this issue?

Read through this Apple article on how to correct this problem.
http://support.apple.com/kb/TS5419

FaceTime stopped working around easter on all of my mac stuff how do I fix this?

Around Easter facetime stopped working altogether.. It won't work on any of my devises... not my mac, my ipad, my mini ipad or my iphone. What in the world is going on? I miss my grandchildren.
I have tried turning it off and on... rebooting... I have downloaded the latest version on all of it and nothing. HELP

Make sure you are fully updated according to http://support.apple.com/kb/TS5419

Facetime stopped working. Help?!

Out of no where facetime stopped working on my iphone 4. Ive tried resetting/restarting my phone as well as the router! I feel like an idiot for not being able to figure this out! Anyone have any ideas as to how to fx this?!

There are a few other threads with people having identical issues. It might be an Apple problem - just wait it out a bit to see if it resolves itself.

Suddenly my imessage and facetime stop working both for iphone4 and ipad, i tried possible online solutions but it didn't work. Message such as "could not connect, check your network connection" etc... Help please am getting frustrated here....

Suddenly my imessage and facetime stop working both for iphone4 and ipad, i tried possible online solutions but it didn't work. Message such as "could not connect, check your network connection" etc... Help please am getting frustrated here....

Have you tried re-booting your WiFi router ? It may seem OK on your PC, but a re-boot may help.

My Facetime stopped working on my iPhone after i bought a macbook pro

Hi,
I have an iPhone and my FaceTime worked ok in it but, after i bought a macbook pro and set up my Facetime on this, Facetime stopped working on both.
can anybody help me with this?
appliances:
- iPhone 5 - IOS 8.2
- Mac Book pro - Yosemite 10.10.2

Hi, Matheus Cassimiro.
Thank you for visiting Apple Support Communities.
I understand that you are unable to make FaceTime calls via your Mac or your iPhone. Here are the best two articles that I would recommend going through for this issue.
If you can't make or receive FaceTime calls
FaceTime for Mac: Troubleshooting FaceTime
Cheers,
Jason H.

HT204380 facetime stopped working

Suddenly, FaceTime stopped working on both my computer (I have a Mac Air) and my iPhone4.
Any ideas why this might have happened?

FACETIME ISSUES
Devices capable of running iOS 7 must be upgraded to iOS 7.0.4 or later, while devices unable to run iOS 7, such as the fourth-generation iPod touch, must upgrade to iOS 6.1.6.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, your device or your friend's device may have encountered a bug resulting from a device certificate that expired on that date. Updating both devices to the latest software will resolve this issue.
If you're using iOS 7.0.4 or later or iOS 6.1.6, this issue doesn't affect you.
If you're using these versions of OS X or FaceTime for Mac, this issue doesn't affect you:
- OS X Mavericks v10.9.2 or later
- OS X Mountain Lion v10.8 with the latest security updates
- OS X Lion v10.7 with the latest security updates
- FaceTime for Mac version 1.0.5 or later for Mac OS X v10.6
While FaceTime does work with iOS 6.1.6, that particular update is not available to recent devices that are able to run iOS 7, which means iOS 6 users with newer devices who wish to access FaceTime must upgrade to iOS 7. Read http://support.apple.com/kb/TS5419

IMessage and FaceTime stops working in iMac after carrier change

Hi all,
I have done a fair bit of googling and had a look at the discussion history here but couldn't find a solution to my problem. Apology if it has been raised and discussed before and I woud appreciate being re-directed to the thread.
I have got iMessage and Face Time running smoothly on my iPad 2 wi-fi, iphone 4S and iMac OX 10.8.4. However, on the day of my changing carrier (17/09/2013), iMessage and FaceTime stopped working on my iMac as well as iPad 2. It can longer recieve or send messages or receive or make Face Time calls. All the settings looked the same - tick mark next to both my Apple ID email and mobile number, and conversation has always been set to start from mobile number on all devices. iMessage and FaceTime continue to work on iphone 4S without any issues. New sim card but same mobile number. I don't worry too much about the iPad. I just want to make it work again on my iMac and appreciate any help anyone can offer.
Steps I have attempted to make iMessage work again (I left Face Time turned off on iphone and iMac during this time)
0) I disabled/removed Bonjour (GTalk) in iMessage setting in iMac
1) I have turned off iMessage and FaceTime on all devices and swtiched iMessage only back on in iphone 4S first and then iMac. I got the message on my iphone that the iMac will start using the mobile number and Apple ID to send iMessages. However, iMac still fails to send or receive messages.
2) I have updated Apple ID on the web (removed the phone number, saved, and then re-entered phone number assoicated with Apple ID). Then repeat #1
3) I have tried changing "start new conversation from Apple ID email" across all devices - did not resolve anything
4) I have added a friend's Apple ID in iMessage on my iMac -mobile number automatically appeared and tick marks for both her mobile and Apple ID email but unable to send or recieve messages still while it continues to work from her iphone
5) I have also done a PRAM reset - I got the 2 chimes - did not resolve the issue
There's a clear trigger for this problem - change of carrier but I don't understand why it is affecting the iMac (and ipad) but not the iphone itself. Does anyone have any ideas what I can do about it?
Thanks for your help in advance.

Hi,
At the OS X 10.8.2 update things regarding the iMessages Account's login were changed.
It now requires that the Mac's Serial Number is held in the Memory for it on the Logic Board.
It can get missed in Refurbishments and Repairs.
This is used to generate the Auth-Token for your Apple ID in the Keychain.
Go to Application/Utilities and open Keychain Access.
In the Login Keychain look for "IDS: (Your Apple ID)-AuthToken"
Double clicking this will open the Info Panel.
Check the Access tab and make sure it is either allowing Any App or lists Messages, IMCore and those in this pic.
Although it is know that the Mac has to list the Serial Number it is not clear if other info is needed.
It is possible that it also refers to your Public IP address in some way, this would seem unlikely as most people's ISP issued IP address is from a DHCP server - you basically keep the same IP as you are "Always On" between the router and the ISP but it can change.
If it is not allowing access then change the settings.
There are also two .plists that contain the word imessages
One of these refers to the server you connect to.
com.apple.imservice.iMessage.plist contains the Info you have in the Preferences of Messages (Apple ID, Linked iPhone Numbers and any additional emails)
com.apple.imessage.bag.plist contains which server at iMessages you connect to.
I would try deleting (drag to Trash) the second of these and then restarting Messages.
If that does not work Quit Messages and delete the AuthToken for your Apple ID (if the AuthToken appeared to be allowing access above.)
Restart Messages.
8:03 pm Sunday; September 22, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HT204380 Iphone 4 facetime stopped working 3 weeks ago

IPhone 4 facetime stopped working 3 weeks ago, followed all possible FAQ and ideas posted and recommended by Apple, still not luck.

Hi again,
I tried flushing the phone to its original settings and that didn't solve the problem either... so I decided to call the Apple support.... and I received this, somewhat incredible, response.
First they've told me that my hardware warranty expired 39 days ago, and that I lost the right to have free help from their hotline 90 days after buying the iPhone. Having said so the asked me to explain the problem, which I did, and then operator looked into the support database to find a possible solution.
Once she'd found what she tought would solve my problem, she offered two possible options:
Give back Apple the phone for repairing at the cost of 210 Euros - basically no repairing would be done, just replacing the phone by a new one: I said no to this for two reasons. First, I don't want to pay half the price of the phone for something that might be solved via a firmware update (the hardware works!) and second, because I also had a hardware problem with my old iPhone that was replaced and later on I found out that it had been re-sold by Apple to a third person WITHOUT FLUSHING MY PERSONAL DATA! Living proof of it is that this person managed to contact me on my personal email address to ask me on how to configure her email account!
Try to apply the steps she had just found in the support database but, and this part is just hilarious.... she wouldn't give me that info for free! I had to pay 35 Euro to have it as I had lost my free-on-the-phone help privileges....***!
I don't know why, but I expected a bit more from Apple... been a Mac user (two mac book pro's, 3 iphones, 1 ipod...) for a long time now and was about to buy a Mac Mini in the next days... I guess Samsung just found themselves a new customer.
Cheers,
Alex.

Facetime stopped working on mac. says "failed". works fine on phone and new mini. Any ideas. already went thru all the troubleshooting. added a unique email address to the mac. just keeps failing. ????

facetime stopped working on mad. says "failed". works fine on phone and new mini. tried all the troubleshooting, added a unique email to the mac facetime, nothing seems to work. just keeps saying "facetime failed". any ideas???

I Got the same problem. When you change the output to internal speakers again facetime works again in the mac.
I think it may be some kind of incompatibility with the current driver. I used in the past the old tascam Us-122 and worked well but its driver don't work more for the mountain lion system so i bought this newest one.
When i used the old one I could use the volume keys on the mac keyboard to control output volume; now with the us-322 when hearing music you can control volume just from the tascam.

IMessage and FaceTime stopped working.

My imessage and my facetime have stopped working. Everytime i visit the apps, they ask me to sign in again and when i enter my username and password, it says "could not sign in. Please check your network connection and try again." I always make sure im connected to the internet and i have tried it over and over and it still says the same thing. I tried changing my password and it never worked. Its an ipod touch 5th gen 32gb, Can anyone help. iOS 7.1.2

SeeiOS: Troubleshooting Messages and http://support.apple.com/kb/TS3367 for tips on troubleshooting Messages and FaceTime.

Why has Facetime stopped working on my MacBook Air?

FaceTime has stopped working on my MacBook Air. Whenever I try to initiate or accept a call, the screen reads "Connecting" for a few seconds, and then reads "FaceTime Failed." I called Tech Support and they were less than helpful. They said that "perhaps" I need to check for software updates. I did. I downloaded an update for OS X. I then restarted my computer. Big surprise: FaceTime still doesn't work. Any ideas?
I've also heard that certain iOS users are also having FaceTime trouble, but Apple has been keeping very hush-hush about the issue. I'm ready to chuck this stupid piece of crap out of the nearest window and go back to using PCs.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
 Cheers, Tom

Facetime stopped working after update to ios7

After I updated to ios7 Facetime stopped woprking. I used the steps online and it still didn't work. Can anyone help me? I have an iphone 4.

Thanks PhilipRoy for your reply.
After putting phone in the freezer wrapped in kitchen towel to avoid moisture for 15 minutes. When turned on the wifi tab goes green and it identifies all available networks as normal,also accepts net work as normal for a little while, after about 10 minutes it shows as < Not Connected > WIFI tab is still green but no network is chosen of available. At this point if phone is powered off then upon turning on wifi tab is grayed out permanently, until frozen again. This proves that it is an heating issue with the product which was working fine until updated to ios7. My son has iphone 4s not updated to ios7, works fine and it is older then mine. Apple needs to own up to their mistake and sort this out.

TS3367 My FaceTime stopped working

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