TS3367 my facetime will not connect it just rings without connecting

Facetime not connecting since upgrading to ios7

If you read TS3367 you would have noticed it said
With FaceTime, you can participate in video calls with another FaceTime user over a Wi-Fi network connection or a cellular data connection. This article outlines the system requirements for FaceTime and provides basic troubleshooting steps to resolve FaceTime activation and usage issues.
It can work with cellular if the carrier provides for it

Similar Messages

  • On 01/22/2013, facetime will not connect to my husband's phone. We talked this morning at approximately 8am PST and since then it just goes to connecting...and stalls...whats the problem?

    On 01/22/2013, facetime will not connect to my husband's phone. We talked this morning at approximately 8am PST and since then it just goes to connecting...and stalls...whats the problem?

    Nobody here would know what the problem is.

  • I ve just upgraded from the 4s to 5s and my iMessage and FaceTime will not work or log in any suggestions

    I ve just upgraded from the 4s to 5s and my iMessage and FaceTime will not work or log in any suggestions

    Hello there, Bromers87.
    It seems that you're having issues with activation of both of these features on your new iPhone 5s. The following Knowledge Base article offers some pointers with issues activating them on your iPhone:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    If it seems that activation has gone through ok, then the following two articles offer in-depth troubleshooting for each application:
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    and
    iOS: Troubleshooting Messages
    http://support.apple.com/kb/ts2755
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • FaceTime will not connect on osx 10.7.5. Does anyone had a fix please?

    FaceTime will not connect on osx 10.7.5. Does anyone had a fix please?

    Hope info from this article is helpful.
    http://support.apple.com/kb/HT2090
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
    If this does not help, contact Apple.
    Best.

  • HT5934 after downloading iso7 my imessage and FaceTime will not activate.  it says to sign in with apple id then after trying to do that imassage says could not sign in please check network connection. i need message!! can anyone help?

    After downloadinf iso 7 my imessage and facetime will not activate.  It says to sign in using itunes password then when I try  imessage says it could not sign in please check network connection.  My network says its connected??????

    see if this helps
    http://support.apple.com/kb/TS4268
    Peace, Clyde

  • Have just downloaded the new iSO6 and now my facetime will not work. I have checked the settings and all looks fine. Any ideas on how to solve this problem?

    Have just downloaded iSO6 to my ipad and now facetime will not work properly. It will take incoming but will not allow to make a call. Could anyone offer suggestions to the problem please?

    Hi Deb,
    Deauthorizing all is definitely the way to go.  You will just need to authorize your computer again after, as well as your husband's.
    Here's some additional information on deauthorizing all:
    iTunes Store: About authorization and deauthorization
    http://support.apple.com/kb/ht1420
    I hope this helps!
    - Ari

  • HT4528 My Facetime will not connect

    Facetime will not connect

    Mine has not connected since April 16.  I am updated.  Guess they will figure it out.  My next stop will be the Apple store.

  • Facetime will not log in?! - New ipod - Help!

    I can not figure out for the life of me why facetime will not activate! I have successfully set up a apple id and am logged into that fine...but when I click facetime on new ipod touch it keeps giving me message: "can not sign in please check your network connection and try again"
    But that makes no sense...Apple ID is fine and I have strong wifi where I am. I am surfing web just fine...but facetime will not activate. What can I do??
    Thanks in advance!!

    concort wrote:
    ... apple tech support.... said that their servers are over-taxed today ... doesn't make sense ...
    It sounds reasonable to me. However, it is clear that you do not like the answer.
    At this point your alternatives seem to be:
     • try again later or
     • trade your iPod for a device that works the way you want.
    I'll try again later but thought many more of you could use this info ...
    Wise choice. Thanks for sharing the server load info. I expect it will help others.
    Cheers,
    Jim
    Message was edited by: EZ Jim
    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

  • I have an iMac w/Mavericks and Facetime will not log me in

    I have an iMac w/Mavericks and Facetime will not log me in - says check network connection. Firewall is not the issue. Even restarted computer after adding FT to firewall permissions. Didn't work w/previous mac software either. Works fine on iPhone & iPad. Any suggestions or just stick w/Skype!? Thanks.

    Hi cococat50,
    Thanks for visiting Apple Support Communities.
    I recommend the troubleshooting steps in these articles if you're not able to sign in to FaceTime on your Mac:
    FaceTime for Mac: Troubleshooting FaceTime
    http://support.apple.com/kb/ts4185
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/ts3970
    Best,
    Jeremy

  • Facetime will not open or load properly

    I have downloaded Facetime onto my IMac, and it will not open correctly, just shows the black screen with camera off. At times will say there is an internal error and ask me to quit and relaunch. Cannot access preferences. Any ideas? It works fine on my Macbook and my itouch.

    I'm facing the same kind of trouble. Have been working on a short iMovie (about 3 min.) where I've been using cutaway to insert images. Now iMovie won't entirely load, I can't select Projects or Events. The movie I was working on is present in the editor and I can play it by pressing the space bar, but otherwise can't be controlled.
    Odd thing, the three round buttons (stop, minimize and maximize) don't show anything when I run my mouse over them. I've restarted the machine, no change.
    Is there an issue in "linking" still images into iMovie projects? Do those images get copied into the movie or is iMovie simply referencing their locations on my drive?
    Should I consider reinstalling iMovie? If I did that would it destroy the Projects I've created?

  • Facetime will not work after upgrade to io6 can anybody advise?

    Facetime will not connect after upgrade to IO6 can anyone advise?

    Hey there,
    Maybe start here
    [Troubleshooting Automatic Software Update in Mac OS X|http://support.apple.com/kb/HT1569].
    Otherwise, try deleting this file. com.apple.SoftwareUpdate.plist located at /Users/YourName/Library/Preferences. Drag that .plist file from the Preferences folder to the Trash, empty the Trash and restart your Mac.
    Have you tried resetting your widgets by hitting Command-R? If that doesn't, work trying trashing the two dashboard preference files.
    The two dashboard preference files are in the following directory:
    yourusername -> Library -> Preferences ->
    The file names are:
    com.apple.dashboard.client.plist
    com.apple.dashboard.plist
    Hope this helps.
    B-rock

  • FaceTime will not conect

    FaceTime will not connect

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • My ipod2 will not restart it just shows the apple sign

    My ipod2 will not restart it just shows the apple sign

    Try and force your iPad into Recovery Mode
    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
    3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
    5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
    Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost.

  • Facetime will not allow me to sign in

    Hi
    My daughter has been using Facetime on her iPod Touch but now it will not allow her to sign in saying incorrect username/password.  We have changed her Apple ID and password and still it will not work.
    When she is connected to iTunes she is getting an update message to update the iPod software to version 5.  When I press update I then get a message saying we need to download iTunes 10.5.  I then accept that but nothing happens.  Nothing.  Not even an error message.
    So we are getting nowhere.  Tried changing the wifi DNS on the iPod to 8.8.8.8, 8.8.4.4 and that didn't work.
    I'm stuck now ... please help!

    Forgot to mention that I have restored the iPod back to original settings and it still doesn't work.
    I'm starting to lose the will to live now ... I've been trying to sort it for hours

  • Facetime will not work, blank screen

    I just got the new iphone 4. Facetime will not run on it. OS is updated, phone is not jailbroken. Every time I try to make a call via facetime, I can see myself in the little box in the corner, but there is no picture on the rest of the screen. It's blank.  On the other side of the call, my friends can see one frozen frame of me but no video or audio. After 30 seconds the phone says 'call failed.' The worst part is that every time I try to make a call to someone, facetime freezes my internet. I've never had internet problems before, but now, if I try to put a call through facetime, I lose all internet signal and have to reset the router to get internet back on in the house. Any ideas? Or should I simply take the phone back?

    Click on the link provided by stedman1 and follow the troubleshooting steps there.
    You can also try to Reset Network Settings: Settings>General>Reset>Reset Network Settings
    You can also try resetting your device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears. Once the Home screen redisplays, make sure your Wifi is on, and try again.
    Cheers,
    GB

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