TS3367 when ever I call someone, I got "_______ is unavailable for face time," and she try's to face time me, gets the same thing!

Me and my friend are trying to face time, she has a Ipod5th i have a 4th were not on the same wifi, infact were provences apart. I dont know why its doing this but it wont work! :/
Its gives both of us that message, I havnt face timed before, but my account is set up and everything

Hi almannai,
Welcome to the Apple Support Communities!
I understand that when trying to FaceTime with someone it will act as though it is connecting and then the call will close. There are several steps you can go though as listed in the following article, but typically making sure both devices are completely up to date solves this type of issue.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Resolution
If you encounter issues making or receiving FaceTime calls, follow these steps:
Update both devices (your device and your friend's device) to the latest version of iOS.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
I hope this helps,
-Joe

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TS3367 when ever I call someone, I got "_______ is unavailable for face time," and she try's to face time me, gets the same thing!

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