TS3367 When I FaceTime the picture is always on the side and not the correct way up

When I use FaceTime the picture is always on the side and not the correct way up.

I have restored as a new device first and then from backup, neither of which solved the problem. I have used mms regularly since I got the phone about 18 months ago. I will check but as I have been able to receive them to my phones lockscreen I would assume that it is enabled. When I open a conversation with someone it shows the image as
? IMG 6992 Just with differing number but when I click on it nothing opens.
I can send mms fine to other people. I have also tried turning off Imessage and that doesn't solve the issue either.
Thank you for your help

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TS3367 When I FaceTime the picture is always on the side and not the correct way up

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