TS3430 I am having iTunes CTD issues
When I open iTunes it crashes to desktop. A previous work around was for me to make a new playlist and then delete it. That now does not work. I am able to open iTunes in safe mode and it functions normally. I followed the directions about examining any third party plug-ins but none were found - I am set up to see hidden files as well. Quicktime is updated and runs with no issue. Windows 7 Ultimate 64 bit. Here is the error message I received today:
Faulting application name: iTunes.exe, version: 11.3.1.2, time stamp: 0x53dc1f90
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000008
Faulting process id: 0x644
Faulting application start time: 0x01cfbe21cf282204
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: unknown
Report Id: 13cbfb0a-2a15-11e4-949f-2cd05ad21f51
iTunes.exe
11.3.1.2
53dc1f90
unknown
0.0.0.0
00000000
c0000005
00000008
644
01cfbe21cf282204
C:\Program Files (x86)\iTunes\iTunes.exe
unknown
13cbfb0a-2a15-11e4-949f-2cd05ad21f51
Hey there sragsd0416,
It sounds like you are unable to open iTunes unless its in Safe Mode. You started exactly where I would have started as well, by looking for 3rd party plugins. Use this article for additional troubleshooting steps and if needed, instructions to remove and reinstall iTunes, or create a new library as the case may be:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thank you for using Apple Support Communities.
All the very best,
Sterling
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