TS3540 How to fix iTunes 11.0.4 (62) problem of won't connect or recognize iOS devices iPhones, iPads, iPod
It appears that there is a flaw in the Apple iTunes 11.0.4 (62) installer related to mobile devices and the USB port. The below fixed the problem for me.
The symptom was iTunes 11.0.4 (62) was not connecting to my son's iPodTouch 1st Generation. Many other iPad, iPods and iPhones are reporting having this problem on many different computers both Mac and Windows. >56,000 on Apple discussion forums.
The iPodTouch was recognized by the computer and would charge but iTunes would not recognize the iPodTouch.
All of our family's other iOS devices worked fine.
The problem is not the computer, the cabel, the OS or the device.
Apple's suggestions in various tech docs did not solve the problem in and of themselves. I had to go back down to the previous version to force the current version to reinstall properly:
Deleting iTunes 11.0.4 (62) and reinstalling did not solve the problem.
Deleting iTunes 11.0.4 (62) and installing iTunes 10.7 made Will's iPodTouch connect fine but then there were other problems.
Deleting iTunes 11.0.4 (62) and installing iTunes 10.7 and deleting iTunes 10.7 and reinstalling 11.0.4 (62) solved all problems.
To Reinstall iTunes: (from Apple docs)
Quit iTunes
Delete:
/Applications/iTunes
/System/Library/Extensions/AppleMobileDevice.kext
/System/Library/PrivateFrameworks/MobileDevice.framework
/System/Library/LaunchDaemons/com.apple.usbmuxd.plist~orig
but do not delete com.apple.usbmuxd.plist
Restart
Reinstall iTunes version desired
Open iTunes to test and make sure iOS devices connect
Restart
Open iTunes to test and make sure iOS devices connect
Hey mkpack,
I would run through the recommended troubleshooting steps in this link:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
All the best,
Delgadoh
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Hi there Lizabethfromaz,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
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Thanks for visiting Apple Support Communities.
If you see an "error 4013" when you try to restore your iPhone, try these troubleshooting steps:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer.
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http://support.apple.com/kb/TS3694
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Courtesy of metmaestro
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While I am also unsure what this "fix" is for, it resolved a problem I have had for months with iTunes and the Music app in iOS7. I have about 4,500 songs in my iTunes library and before buying my iPhone 5S I had a Samsung Android phone. Google music worked PERFECTLY and would always add anything from iTunes to it's library without a second thought.
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Help!!!!!I have the same issue, too. My New Yorker subscription is fine, always has been. But my Conde Nast Traveler subscription won't work. I can get to the screen where you enter your information (either with name and address or subscription number and zip code), but once I press Continue I get the error.
I emailed Conde Nast's customer service, and this is what they said:
Dear Subscriber:
Please accept our sincere apologies for the inconvenience you have
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We have applied a fix to the app for the server error and you will need
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button to close the running app and then re-open your app.
Please let us know if you still experience any problems.
If you should need further assistance, please be sure to include all
previous e-mail correspondence.
Thank you for your interest in Conde Nast Traveler.
Sincerely,
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That didn't work. I tried the restarting the iPad, as someone here suggested, but that didn't work, either. Interesting that this seems to be a Conde Nast issue - my NY Times and National Geographic subscriptions are just fine, too.
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I actually wonder if it's a firewall issue. Are any of you attempting to enter this information at work, for example? I am, and my company has a firewall/proxy that gives me issues sometimes. I'm going to try to find a wifi hotspot at lunch to see if it'll work there. -
How to fix "iTunes could not sync contacts to the iPhone "my name's iPhone
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Thank you.
HughHello rsantanavizcaino
Start with the article below to troubleshoot issues with Sync Services on your computer.
Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010
http://support.apple.com/kb/ts2776
Regards,
-Norm G.
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