TS3540 iTunes 11.0.4 (62) Fails to recognize iOS devices - Fall back to previous iTunes

Sometimes Apple releases an application that has a serious flaw in it like the new iTunes 11.0.4 (62) which is not recognizing iOS devices. There are over 56,000 users who have reported this in many threads on the Apple discussion support forum.
There needs to be an easy way in the MacOS (and iOS) to fall back to the previous revision of the software. Otherwise we can't trust the automatic updater which means we can use auto-update which means when new software comes out we'll wait for months to see if problems are reported before daring to upgrade which divides the Apple ecosystem and increases support loads on Apple which costs Apple's investor's money. All bad things.
I should be able to simply REVERT to the previous version of iTunes which worked perfectly fine.

This seems to have fixed the issue: on your desktop, hold down the [OPT] key and click on "Go" in the menu bar; holding down the [OPT] click on Library, find Preferences, and then delete all the files that start with "com.apple.itunes.XXXX.plist" where the "XXX" is whatever other things may exist - as long as they end in "plist". From my experience, preference files are rebuilt by the system after the next restart, so you have very little worry of losing any important data; the worst that could happen )and NOT in this instance, but for other plist files) is that you may have to reset the application "preferences" again when you next start it up, to act or appear in a "preferred" customized way for you.
Once you delete the .plist files, empty the Trash, and either log out or restart the computer. Once you're back up and operational, start iTunes and your iDevices should reappear in the sidebar (if that's open) and/or at the top of the screen (if that view is enabled).
Hope that helps. It definitely fixed my problem!

Similar Messages

  • Where is iTunes Match content stored on apple TV? I recently joined itunes match and it is working on my ios devices, but I can't find my music on Apple TV

    Where is iTunes Match content stored on apple TV? I recently joined itunes match and it is working on my ios devices, but I can't find my uploaded music on Apple TV

    It isn't actually stored anywhere, it needs to be downloaded from the internet before any content can be played.
    iTunes Match content is accessed through the 'Music' icon on the main screen though, it needs turning on though in settings first.

  • TS1702 This app will not be deleted from any iOS device that synchronizes with your iTunes library.

    How do you remove an app from your iPad? I have synced the iPad and attempted to remove and this is the messgae I receive:
    This app will not be deleted from any iOS device that synchronizes with your iTunes library.
    HELP! Get rid of these Doodle Gods, Kick the Buddy, etc....

    As Jim states, that procedure deletes the app and its associated documents from the device itself. At next sync, the deletion should propagate and get rid of the backup on iTunes as well.
    If not, you can also manually delete that backup. Go into iTunes on the computer you sync the iPad with. If needed, select Show Sidebar in the View menu. Choose Apps under Library in the sidebar. Click on the All tab in the middle of the window. Scroll about till you locate the offending app amongst the bunch of icons. Right-click or Control-click on it and choose Delete from the popup menu. If the app is gone already on the device, there should be no warnings.  You should delete from the device first and sync, so this manual step becomes unnecessary.

  • Is there a way to get back a previous iTunes backup file than the most recent Backup?

    I did a manual backup and wanted to restore the iPhone, but iTunes forced me to update the iPhone before allowing me to restore the iPhone...
    After updating, I realised that iTunes created a backup automatically without confirming with me, and now the latest backup file is not the one I wanted.
    Is there a way to get back the backup file I manually backup?

    Is there a way to get back a previous iTunes backup file than the most recent Backup?
    No, to the best of my knowledge the device backup area is simply updated with new information each time the device is backed up so there are no previous versions preserved. Once a backup has been used to restore a device however it gets locked and dated so that you could return back to that snapshot at a later date.
    Your manual backup should have simply updated the backup with any new data since the last automatic backup. Upgrading should not have overwritten a backup taken just before the upgrade with a, presumably, empty state. Have you actually tried to restore the current backup that is available? It may have what you want after all. You might like to try backing up the current state of the device to iCloud first, or if you have access to another computer back it up to that.
    N.b. I always disable automatic syncing of devices so that I am in better control of when data starts to be written, and in which direction it flows.
    ttt2

  • TS3540 How to fix iTunes 11.0.4 (62) problem of won't connect or recognize iOS devices iPhones, iPads, iPod

    It appears that there is a flaw in the Apple iTunes 11.0.4 (62) installer related to mobile devices and the USB port. The below fixed the problem for me.
    The symptom was iTunes 11.0.4 (62) was not connecting to my son's iPodTouch 1st Generation. Many other iPad, iPods and iPhones are reporting having this problem on many different computers both Mac and Windows. >56,000 on Apple discussion forums.
    The iPodTouch was recognized by the computer and would charge but iTunes would not recognize the iPodTouch.
    All of our family's other iOS devices worked fine.
    The problem is not the computer, the cabel, the OS or the device.
    Apple's suggestions in various tech docs did not solve the problem in and of themselves. I had to go back down to the previous version to force the current version to reinstall properly:
    Deleting iTunes 11.0.4 (62) and reinstalling did not solve the problem.
    Deleting iTunes 11.0.4 (62) and installing iTunes 10.7 made Will's iPodTouch connect fine but then there were other problems.
    Deleting iTunes 11.0.4 (62) and installing iTunes 10.7 and deleting iTunes 10.7 and reinstalling 11.0.4 (62) solved all problems.
    To Reinstall iTunes: (from Apple docs)
    Quit iTunes
    Delete:
    /Applications/iTunes
    /System/Library/Extensions/AppleMobileDevice.kext
    /System/Library/PrivateFrameworks/MobileDevice.framework
    /System/Library/LaunchDaemons/com.apple.usbmuxd.plist~orig
    but do not delete com.apple.usbmuxd.plist
    Restart
    Reinstall iTunes version desired
    Open iTunes to test and make sure iOS devices connect
    Restart
    Open iTunes to test and make sure iOS devices connect

    Hey mkpack,
    I would run through the recommended troubleshooting steps in this link:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    All the best,
    Delgadoh

  • HT201210 What if your iPad simply tells you to connect to iTunes, and when you do, your computer recognizes the device as an iPhone, not an iPad. Help!

    My iPad told me to update the iOS software. When I did, I immediately got a message that looks like it is telling me to connect the iPad to iTunes. When I do this, my computer recognizes the device as an "iPhone" that needs an update. This is not a phone, it's the iPad. I've tried rebooting with the off and circle button thing, but nothing works. Any advice?

    1. Make sure that your device is not hidden (left hand pane). If it just reads device then toggle between SHOW and HIDE.
    2. Try all the other ports on your computer, even a number of times.
    3. Make sure your lead /connections are not faulty.
    4. If you have another computer try plugging your device into it without taking any action, give it a moment, remove it and try it back in your other computer again.
    5. Make sure you have the latest version of iTunes installed.
    6. If using Widows, make sure all Windows Updates are installed.
    7. Failing all that, see here - http://support.apple.com/kb/TS1538 for Windows and http://support.apple.com/kb/TS1591 for Macs
    8. And failing all that put the device into Recovery mode. See here and note the paragraph 'If you restore from a different computer.... ' down near the bottom of the page -
    http://www.apple.com/support/ipad/assistant/itunes/

  • Lost my music, is there any way to get it back through "previous itunes library" file?

    About a 2 months ago I had to update my iTunes library, leading to this mess. The update told me that it didn't finish and that there was an error, so I had to reinstall all of my itunes. This led to all my songs having an exclamation point next to them. I didn't know how to get the music to each file so I got frustrated and deleted them. Then I found all of my songs and dragged them into itunes. Now, all my play counts, date of purchases, playlists, ratings, etc. are gone!! I noticed that there are "previous itunes libraries", one of which is from a couple days before all this happened. Is there ANY way at all that I can revert back to that file and it will have my playlists, play counts, etc.? ANY help will be greatly appreciated!!!

    It has always been very basic to always maintain a backup copy of your computer files/docs/pics/music/etc.
    Use your backup copy to put everything back.
    If for some reason you have failed to maintain a backup copy (not good), then you can transfer from an ipod:  File>Transfer Purcahses
    You buy one and only one download.  it is your responsibility to move copy/backup your purchases.

  • Movies Purchased on iTunes via iOS Devices not showing up in iTunes on my MacBook Pro

    I have some 40 movies that I have purchased through iTunes on my iPhone.  They all show up on my iOS devices as well as my Apple TV but only 8 of them show up on iTunes on my MacBook Pro. I have read threads from other users that found a resolution to their problem by "unhiding" the movies through iTunes in the Cloud but my account only shows Manage Devices & iTunes Match, so that didn't help unfortunately.  I am runing the latest version of Mountain Lion and iTunes and I have gone to "Check for Available Downloads" but a window just pops up saying "All purchases have been downloaded for this Apple ID".  Does anyone have any ideas or guidance on what I could or should do?

    Hello RepsolRider
    Go to the iTunes Store > Purchases, and then you should be able to see your purchases. Click the cloud icons to download your purchases. Also go to iTunes Preferences, go to the Store tab and make sure that Show iTunes in the Cloud purchases is checked.
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Pictures look like they transfer via iTunes app window - but don't appear on iOS device

    My pictures look like they transferred to iPad (the new) or iPhone (4) in iTunes (on the App page). I can see the files in the little app file share/transfer window, but the pictures do not show up in the iPhoto App on either iOS device.
    Tried deleting the ios iphoto folder mentioned in a different post - did not help.
    Deleted all pictures from the app window, and then synched, then tried putting in half as many (mostly because I didn't want to wait for a whole bunch to transfer like the first time ... still showing up in app window, still taking a long time to synch and saying that it is loading, and app percentage of disk space grows accordingly on device (in itunes monitor window). Go to iPhoto on device .... Only pictures are the ones taken by that device. 
    Photos in the sunflower still work like always, just can't use the cool iPhoto on any of my pictures not taken by the ipad or iphone!!!! GRRRRR!!!!!

    This is happening on both the new iPad and iPhone 4.
    I wrote under time pressure yesterday,  here is more complete history.
    purchased iPhoto app on the New iPad, then plugged in, launched iTunes, went to App tab, went to File Sharing - selected iPhoto, Clicked Add... button, selected photos/iphoto ... used daisyA to select all and clicked open.
    All photo names appeared in the iPhoto Documents box. Then clicked Sync button (3 hours later) Sync complete - all photos listed in iPhoto Documents box in iTunes. Memory indicator shows application consumption of memory has grown appropriately for having added all those photos.
    eject and disconnect iPad .... no photos appear in iTunes except for those taken by the device. Did same  procedure on iPhone 4 .... same result. I can group, edit, view, and tinker with the photos taken by the device (ie iPhoto working as it should), however I can't see any of the photos from my long time iPhoto library not taken on this device that the iTunes file share window on the app tab says are there (and app memory usage also indicates are probably there). 
    Turned off both devices and then re-started -- no help
    Soft reset both devices (dimple & power key, hold till restart happens) - even though the power down / power up should do at least the same thing.  No help
    Deleted iPod Photo Cache in iPhoto app (home/pictures/right click iphoto show package contents ... )
    Synched again - no help
    Deleted all pictures listed on app tab in file share window for iPhoto iOS app.
    Synched - indicator for amount of memory used by apps decreases appropriately
    Still can see and use photos taken by device and no others
    Powered down then re- started device again.
    Plugged in and open iTunes, use file share window on app tab to add just a dozen pictures this time (instead of all).  Then sync - Still cannot see the pictures in the iPhoto app on the device .... file share window on app tab of iTunes says they are there. Indicator for memory useage says they are there - progress bar during sync says they are being added, I just cant see them in the iPhoto iOS app when I click on the Photos selector in the iOS iPhoto app. 
    Photos are on the iPad and synching with the ipad from iphoto into the sunflower app that comes with the devices. Just won't go into iPhoto! 

  • ITunes Match not duplicating my music over to iOS devices

    I have deleted a lot of junk songs I don't want on iTunes, iCloud, and iOS devices BUT! The music keeps appearing on both my iPhone and iPad 2! I removed it completely from iTunes on my Mac! WHAT THE HECK!?!?!
    Please Help!

    We'll these songs were gray to begin with because the songs were purchases and deleted from my library a long time ago. When I removed it and then went to update iTunes Match. My iPad and iPhone still show the songs there! Any other ideas? These songs are completely removed from my iTunes library btw

  • HT1386 my iphone wont sync with itunes it lets me authorise the computer but the device doesnt show up on itunes

    when I connect my iPhone 5 via a USB it will ask if I trust this computer but the device tab does not show up on the top right  ive tried downloading iTunes again and a full reset on my phone but it still doesn't show any ideas?

    Hi there .KatieB.,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    -Griff W.

  • IOS devices do not appear in iTunes 11

    Hello -
    I have been one of those who have resisted the new itunes 11 since release. However, I recently changed my Mountain Lion installer from the original 10.8 to 10.8.3 that Apple provides - and during a recent system reinstall, wound up with itunes 11 by default. Instead of reverting to the previous version like I did after the original 11 release, I've been trying to live with 11...
    However, I cannot get 11 to display my iOS devices - iphone 5, latest iPad. I have all the current updates on the iOS devices, iTunes, and OS. I've tried rebotting the devices, the computer, reinstalling iTunes. I've tried every USB port and cable - no success.
    The devices show up in everything else - iPhoto, Image capture, etc - just not in iTunes.
    Suggestions???

    You may have the "Devices" list hidden. Have you hovered with the mouse to the right of the caption "Devices" in the sidebar, until you see the hidden text button "Sow" or "Hide"? Press "Show" - does that reveal your devices?

  • How to sync my iOS devices to new computer's iTunes?

    How do I sync my iOS devices to my new macbook pro without deleting all the data?

    Transfer your iTunes library from the computer to which the device was previously synced.
    iTunes: How to move [or copy] your music [library] to a new computer [or another drive] - http://support.apple.com/kb/HT4527
    Quick answer if you use iTunes' default preferences settings:  Copy the entire iTunes folder (and in doing so all its subfolders and files) intact to the other drive.  Open iTunes and immediately hold down the Option (alt) key (shift on Windows), then guide it to the new location of the library.
    Windows users see tip at: https://discussions.apple.com/message/18879381

  • Anyone know where i can get my ringtone icon back on my itunes?, Anyone know where i can get my ringtone icon back on my itunes?

    Does anyone know how i can get my ringtone icon back on the left column of the itunes? got a new laptop and then downloaded the new itunes and now dont have it and i really want my ringtones back on my phone....
    Thanks
    Dee

    Tones is the new name for Ringtones. If the entry is missing in the left-hand column of iTunes then enable it from Edit > Preferences > General tab.
    If your existing tones are not syncing properly to your iOS device then uncheck the option to Sync Tones from the Tones tab when the device is connected, sync the device, check the option and sync again.
    tt2

  • HT204406 itunes match playlists from imac not appearing on ios devices

    I've finally gotten my entire iTunes library onto iTunes Match.  (Be patient folks, it only took 4 weeks for my entire library to load!)
    However, the Playlists that I've created on my iMac are not appearing on any of my IOS devices (iPad, iPhone, etc.).
    Can anybody help me with what needs to be done on my iPhone and iPad to import my iTunes playlists from my iMac?
    Thanks in advance!

    The cause is likely to be a corruption of the iTunes library on the iPhone.  The neatest route is to reset the iPhone to factory condition.
    The alternate is to remove the iPhone library files and force it to rebuild them - this is a little more complex but has the upside that you do not need to recreate content on the iPhone, the steps needed are:
    1. Connect iPhone, open iExplorer (or equivalent)
    2. Navigate to iPhone\Media\iTunes_Control\iTunes
    3. Delete these 3 files:
              MediaLibrary.sqllitedb
              MediaLibrary.sqllitedb-shm
              MediaLibrary.sqllitedb-wal
    4. Hard reboot the iPhone (home button + sleep/wake button, hold until you see the apple logo)
    Hope that these will work for you - the simplest alternates is here: https://discussions.apple.com/message/22457142#22457142
    The long list of similar posts is here: https://discussions.apple.com/search.jspa?resultTypes=&dateRange=all&peopleEnabl ed=true&q=iphone+missing+playlists&containerType=14&container=2882&username=&ran kBy=relevance&numResults=15

Maybe you are looking for