TS3623 "An error occurred while downloading this content, try again later."
I have received this error message for over a week. I have tried resetting, restoring, unplugging, checked WiFi, connections, everything I've seen mentioned in other articles. Previews for ATV movies work, Netflix works, but newer purchases and rentals receive the error message. I recently upgraded my software and that seems to be when the trouble started. Airplay from my MacBook Pro to my ATV works. Any ideas?
I really wish it were. However, having read many of the hundreds of threads on this site devoted to this topic, I see that there are infinite workarounds that one can try, which may or may not resolve problems, there is no actual solution to the overall problem.
If you know differently, I invite you to provide the solution. But from what I gather, there is no solution to provide.
Similar Messages
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I have Apple TV. Today I rented a movie to watch on it. It took my money from my itunes account. It keeps saying that a problem occurred while downloading. It also says to try again later. I have turned off and I have unplugged but nothing works. What do I need to do?
Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.
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We have had this same message for the last week.
We can watch other movies, listen to music without an issue........... we just cannot watch this rented movie.
Can we get a refund, or have the issue sorted?
Many thanksWelcome to the Apple community.
A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
Also check your payment details, make sure your details are exactly how they appear on your credit card statement, you might also try changing some of those details, saving them and changing them back again.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.
At this point in time, I’m wondering if this could be related to (but not restricted to) the new feature that allows others to come into your home and use your Apple TV to download and play their content on your Apple TV without logging into their account on your Apple TV. The Terms of Use for iTunes Store content have always been to require you to only purchase and play the content from the store in the location where you live and to use a credit card registered in that location. Previously Apple seem to have been somewhat lenient on enforcing such restrictions, perhaps now they are not. However I don’t really have any evidence to support this suggestion, except that changes made to accounts in these areas do appear to be helping many.
If you are successful in resolving your problem, perhaps you would let us know exactly which action resolved the problem for you. If you are having this problem to begin with, can you also tell us your location. -
Apple TV2 throwing "An error occurred while loading this content"
Hi
I have purchased an Apple TV2 recently and tried to watch rental movies. Preview of all the movies working fine but after rental is consistently giving error "An error occurred while loading this content". I have 8Mbps line and can rent movies from my PC and also from iPad. But Apple TV is giving this error.It also gibe similar error while trying to watch video podcasts of bigger size. I have done the recent apple TV update but no luck. Frustrating. Any help from any one. I have now rentals on my Apple TV that can not viewed and going to expire in 3 weeks.
Regards
Anilare you renting these movies directly from the appleTV or are you renting/downloading from iTunes on a computer then streaming to appleTV?
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A week after renting a movie, still getting message "An error occurred in downloading this content. Try again later. Have tried re-renting. What next?
Wales793Jul 27, 2014 12:31 PM Re: "An Error occurred while downloading content."
Re: "An Error occurred while downloading content."in response to augiefritzmom
I have been trying to fix this for 4 weeks , several visits to the apple store ... all irrelevant suggestions , was even told to buy an Apple TV ten 3 as it was an issue with HD steaming only supported on the new unit ...
I do not go on these sites , but Apple are losing the plot these days ...
Here is what I found that fixed the issue for me ...
1) go to Gen\network\DNS
2) It will be set to Auto , for some reason the DNS is being set to you router , not your service provider ...
3) I am with Charter (do a quick search charter DNS on the Web) , will give you their DNS ,
Charter DNS Servers
http://www.charter.com
Primary DNS: 24.196.64.53
Secondary DNS:
View all United States of America DNS Servers
4) Go to manaul and set the DNS to the service prover
5) should be good to go ...
Why we have to go to the level to solve this stuff I have no idea ..... hope it helps ....
John -
ATV2: Error occurred while loading this content
This error started appearing out of the blue today. And I'm nearly at my wits end with this, because no solution I could possibly think of makes any difference. I would get this error intermittently once a month or so, but unplugging ATV2 and doing a cold start would usually resolve this.
Any ideas? Anyone?
Symptoms:
"An error occurred while loading this content" appears
It appears exclusively for movies, TV shows and music in my iTunes library
It affects all media - nothing in my iTunes library will play
Streaming of purchased content form iTunes store is not affected by this error
I am able to play my iTunes content on my Mac
I am able to play my iTunes content on a different Mac via HomeSharing
I am unable to play any media stored in my iTunes library on my ATV. Period.
What I've tried (to no avail):
Power cycled my cable modem (DOCSIS 3 compliant)
Power cycled my AirPort
Power cycled my Mac
Power cycled my ATV2
Logged out of iTunes store on Mac and ATV2 and logged back in
Turned off Home Sharing on Mac and ATV2 and started it up again
My setup:
I have a 25+ mbps cable internet
Airport Extreme is my main router
Mac is connected to AE via ethernet (it houses my iTunes library and has WiFi shut off)
ATV2 is connected to AE via ethernet as well
Both Mac and ATV2 have reserved IP addresses on Airport Extreme and always get the same IP, no conflicts
Both Mac and ATV2 have a good connection speed when tested
All software and firmware is up to date and Mac, AE and ATV2You are definitely NOT the only one here with this MAJOR issue: http://discussions.apple.com/thread.jspa?threadID=2615363
I have the same issue, and I have a 6MB AT&T Elite Pro DSL service that I have always had since purchasing my ATV2 in October. Never have I had these issues until the 4.2 update. Horrible software bug and it keeps coming back up. TV shows, movies, etc. No rhyme or reason. Some shows new, some old. Some movies HD, some SD. It is almost as if the Apple TV rolls a die and if I get an odd number, I get the error message. Even number, it plays through...
Why would Apple continue to release software updates that do not address these issues? We have to keep leaving Apple feedback on this issue that is big enough that over 13,000 views on their own message board confirm this problem since the 4.2 software update a few weeks ago...
Tell your friends: http://www.apple.com/feedback/appletv.html -
An error occurred while loading this content apple tv 2
I get "An error occurred while loading this content" when trying to view a rental movie. Not all of them but a few rentals. I wonder why only a few?
Has any other fixes been found. Since I updated to the latest iOS I've been having a similar problem. It doesn't matter what I stream through either. I bought I ATV2 when they first came out and have been using it perfectly fine, however after the last update I haven't been able to stream my movies, tv or even Netflix.
I've also been having issues with my ATV2 connecting to my windows 7 desktop where I store all of my movies and TV shows. I have to deauthorize home sharing and turn it back on for my ATV2 to recognize that it is even on. Frustrating to say the least. -
An error occurred while loading this content - only with iPhone not iPad
I know this issue has been discussed to death with no real solution in sight but my case is slightly different:
1. On my new iPad, I select AppleTV (not mirroring), open Safari, then to YouTube and play any HD video. Immediately, the video will be streamed to the AppleTV with no hassle.
2. I do the same on my iPhone 4, 4S or 5 and all I get is "An error occurred while loading this content. Try again later". This occurs without fail.
If I use Jasmine YouTube client, streaming will work perfectly but alas, this app is prone to the error message "Youtube has restricted feeds for this video" and thus, I can't use this.
If I use the new google youTube app, only the audio gets streamed to the AppleTV. I have to use mirroring and the video does not fill the TV screen but leaving a dark border all round. The streaming is not smooth either. The previous youTube app by Apple works perfectly - never had an issue. As soon as iOS6 came along, I end up with all these problems.
Is there a solution to all this? Currently, I use only my iPad for streaming YouTube videos but I really want to use my spanking new iPhone 5 but can't.
I am so sad.
Can anyone help or am I doomed to use only my iPad for this? I am soooo disappointed with the iPhone 5 due to this.Has any other fixes been found. Since I updated to the latest iOS I've been having a similar problem. It doesn't matter what I stream through either. I bought I ATV2 when they first came out and have been using it perfectly fine, however after the last update I haven't been able to stream my movies, tv or even Netflix.
I've also been having issues with my ATV2 connecting to my windows 7 desktop where I store all of my movies and TV shows. I have to deauthorize home sharing and turn it back on for my ATV2 to recognize that it is even on. Frustrating to say the least. -
I just bought this ATV2. I am using AT&T internet with an EDGE250AEW wireless router and a Motorola modem.
I'm attempting to rent movies with my ATV2 and watch them. After a myriad of times of trying to just sign into my iTunes account via ATV2, I finally was able to rent a movie.
When I click on the movie to rent, I'll press "PLAY" and it will give me the message "error occurred while loading this content".
I realize my internet connection is slow (1.5M) so I am renting in SDef ... but that still shouldn't be preventing me from even being able to rent a movie.
I attempt to watch a movie preview ... and a 2 minute movie preview takes over 5 minutes to load ... and it wont start playing until it's completely loaded. Bollocks!
I have updated my software, I have rebooted, I have restarted, I have recycled ... no avail.
Is this a PORT opening issue? I dont know what is going on but it's REALLY frustrating to have a 100 dollar paper weight.
I AM able to use home sharing and watch movies from my Macbook iTunes to the ATV2 ... but rentals from the store via the ATV2 doesn't work.
help pleaseYou are definitely NOT the only one here with this MAJOR issue: http://discussions.apple.com/thread.jspa?threadID=2615363
I have the same issue, and I have a 6MB AT&T Elite Pro DSL service that I have always had since purchasing my ATV2 in October. Never have I had these issues until the 4.2 update. Horrible software bug and it keeps coming back up. TV shows, movies, etc. No rhyme or reason. Some shows new, some old. Some movies HD, some SD. It is almost as if the Apple TV rolls a die and if I get an odd number, I get the error message. Even number, it plays through...
Why would Apple continue to release software updates that do not address these issues? We have to keep leaving Apple feedback on this issue that is big enough that over 13,000 views on their own message board confirm this problem since the 4.2 software update a few weeks ago...
Tell your friends: http://www.apple.com/feedback/appletv.html -
Airplay from ipad 1 gen to ATV 3 gen "an error occurred loading this content try again later"
Hi everyone!,
I just bought a new Apple tv 3 gen which is great.
My situation is the next. I have an add hoc wifi which obviously cant connect with my ATV cause ATV doesnt have browser to set user password. This connection is not quite fast, so problem added to the previous. The thing is that I want to use my ipad 1 gen to airplay content to the apple tv. It works great with pictures and even music (my own library or spotify streamed music).
The problem comes when I try to airplay video from youtube or embedded video from safari so it keeps saying "an error occurred loading this content try again later".
I tried with my iphone 6 and with an iphone 5 and the same, no video from youtube nor web.
If I try to airplay a video that is inside my phone, it works flawlessly.
the specs say that you need at least 6mb connection, but that seems to stream directly from the ATV cause ATV doesn't have hd to store data, but my ipad streams it and plays it like a charm, but when I airplay to the apple tv got the problem.
I also can stream video from my old mac mini through the network using airparrot but it doesn't allow me to send audio, seems to be problems sending audio and video while streaming..
Any help?
does anyone solved it?
thanks in an advance!Two problems seems to be causing this:
1- My poor download connection. Testing its speed barely reaches 1.5 download speed, though it's enough to stream movies with ipad, or computers.
2- the router I have connected to my antenna to create my own network. it is a normal 150 mbps tp-link range extender which is used to create a wifi. This 150 mbps might be much more than a half.
I have tried with a 300 mbps router and now I don´t get the error, but it seems that streaming with my ipad and airplay to the apple tv overloads the network and it loads quite slow in my atv. -
When Streaming a movie or tv show it stops after a short time and does not finish downloading. We watch the TV show or movie than nothing !!!
a message comes up An error occurred loading this content try again later. We have unplugged everything rebooted several times and nothing
helps. It was working fine until we did a upgrade that showed up on the Apple TV.
modle A1427 3rd generation
Any help would be GREATLY appreciated Nothing on regular TV miss my Apple TV stuff !!!!Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router.
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore) -
I watched the first 11 minutes of a movie, paused and then when I tried to play again recieved the error - An error occurred loading this content. try again later. No amount of retrying later fixed the problem. I will not be able to finish watching the movie within the required 24hour window so would like to request a refund. Can anyone provide any guidance on how I go about that? Thanks.
Welcome to the Apple Community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
An error has occurred during download. Please try again later.
Starting yesterday whenever I try to create a package I receive the following error:
An error has occurred during download. Please try again later.
The error appears with a yellow exclamation point next to each of the titles included in a package. I also receive the error on machines that I have used to package previously and have caches of the programs already. Is anyone else seeing this issue?
Thanks.Hi csteelatgburg,
Please review the given kb: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html#Downlo ad products and updates indicating possible reasons for download issues..
Regards,
Romit Sinha -
Apple tv error occured while loading this content
error occured while loading this content
Hi there Mundaplackel!
I have an article here for you that can help you troubleshoot the functionality of that app that you have purchased from the app store, and should be able to give you some steps that will help you resolve the issue:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
Thanks for using the Apple Support Communities!
Cheers,
Braden -
An error occurred while loading this content / Apple tv 3
please i need help i cannot stream rented movies on my apple tv 2 or 3 .. this message occured (an error occurred while loading this content
Has any other fixes been found. Since I updated to the latest iOS I've been having a similar problem. It doesn't matter what I stream through either. I bought I ATV2 when they first came out and have been using it perfectly fine, however after the last update I haven't been able to stream my movies, tv or even Netflix.
I've also been having issues with my ATV2 connecting to my windows 7 desktop where I store all of my movies and TV shows. I have to deauthorize home sharing and turn it back on for my ATV2 to recognize that it is even on. Frustrating to say the least.
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