TS3623 Apple tv movie playback issues.

My apple tv will at random intervals playing any movie rented or not, stop playing and go back to the main screen. Even when the movie is completely buffered. I have also ensured the latest updates have been applied. I have a 16mb connection with 802.11N so the bandwidth isn't the issue. I have friends with less then half who do not experience any issues. HELP!!!

The movie is not stored on Apple TV, it will be flushed from the system when you turn off or access other content. Go to settings - itunes - check for rentals. If it does not appear initially, try logging out of account and signing back in.

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Movie playback issues

My movies are having playback issues again. Default settings are 44.1kHz 16bps 720p HD.
Operating System: Windows 8
Itunes Version 12.1.0
The issue is the sound goes in the beginning of each film. I have a computer which is two years old and yet there seems to be a recurring problem with movie playback.

I think it depends on which version of iTunes you are using. I had the same problem with digital copy movies when I loaded the 64bit version of iTunes 8.1, iTunes64setup.exe, on a Vista machine. Once I deleted that version and loaded the 32bit version of iTunes 8.1, iTunessetup.exe, I was able to view the movie in iTunes AND download it to my iTouch.

Question: Apple TV Movie playback freezes very briefly but frequently

Last night I rented a couple of HD movies from iTunes on my 160GB Apple TV and watched them. During playback there were quite a few very brief instants of the picture freezing during movie playback. It's the kind of thing some people may not notice (I don't think my wife noticed), but it got to be kind of annoying to me, to the point where I was anticipating it to happen again instead of enjoying the movie!
One of the movies was about 80% downloaded when I started to watch it, although it said it was "Ready to Play." Also, the hard drive on my Apple TV is about 3/4 full with music.
Anyone have any idea why this would be happening and is there anything I can do to fix the problem?

ffchop wrote:
Thank you for your response. Again, it was relatively minuscule, but just noticeable enough. I will reboot it.
Has this been a noted problem with other users of the old unit?
I've seen very bried video stutters and audio dropouts from time to time.
Another possibility is the encoding but generally it's not that - if you rewind and replay usually it plays ok 2nd time around - if encoding of video was to blame it would always be the same.
I am considering grabbing a new unit in the future. Has Apple noted that the new Apple TV will have "smoother playback" relative to the old unit, or something like that?
Not specifically, it's just a more powerful chip in it than previously - the old AppleTV was probably pushing the limits with the available hardware.
However, from:
http://www.apple.com/uk/appletv/
this might be a hint:
"All streaming. No hassle.
Everything you want to watch — films, TV programmes, photos and more — streams wirelessly to Apple TV. That way you don’t have to worry about managing storage or syncing to your iTunes library. HD film rentals play over the Internet to your widescreen TV, while music, photos and TV programmes stream from your computer. Either way, all you have to do is click and play. Since Apple TV features a powerful A4 processor, it streams everything effortlessly, without frozen screens or stutters. Video looks crisp and clear. And just like watching a DVD, you can fast-forward through opening credits, pause for a popcorn break or replay a hilarious scene until you memorise every line."

Apple TV video playback issues

I'm on my second refurb. 160GB ATV and it is having the same problem as the first one a exchanged it for. When I play back video (purchased TV shows and movies created in imovie 8 and imported into itunes) the video will sometimes hang or skip about 2 to 5 minutes into playback. This will not happen every time and will not happen in the same place on the video every time. I have rented several HD movies from itunes and they have worked perfectly. I have talked to apple support and took the first ATV into the genius bar, where they ordered my a new refurb. ATV. Now the same problem is happening with this ATV. I am syncing my ATV and have all music on video in the ATV Hard Drive. I am using ATV 2.1 and itunes 7.7.
Any thoughts are appreciated.

how full is the atv?
because harddisks performe worse and worse and
more full they are
at 75% full it become a big problem
fragmentation of data would also be a problem and solved by a factory reset
and a full new sync but that should be rare and would be strange if you had this issue 2 times
also if you encode your video yourself and choose a strange settings that could also be the problem
and of cause if you hacked it to play other stuff then normal m4v and mp4 stuff that could be the problem
Message was edited by: Rudegar

ITunes Version 11.1.3 (8) - Movie Playback Issues

I have just updated to iTunes Version 11.1.3 but every time I play a movie, the video screen keeps closing and going back to the open screen. It doesn't actually close the movie though because the sound keeps playing. I have to stop the movie and restart it. It will return to the movie but this can happen up to ten or more times while watching the movie. I have reinstalled the software without luck. Any ideas please?

Hi Mervin Zeiss,
I have been using iTunes since yesterday without an issue, so fingers crossed the problem is solved.
I spoke to an Apple technician who asked me to put the following files and folders onto my desktop and if iTunes works without them to put them in the bin. I haven't thrown the files away yet but things are definitely looking promising to do so.
The files are:
File: com.apple.iTunes.plist
Folder: com.apple.iTunes.savedState
Please note that I am not advising you in anyway to delete these files from your computer. I have no idea what they do and I only did so as instructed by an Apple technician. If you believe this may help may I recommend you back up all of your computer and seek advice from someone in the know.
Good Luck - Insumo

TS3623 Apple TV movie streaming problem

Hi Folks
When playing movies from my computer to Television via apple tv they play for 2-4 minutes the disappear leaving me to have to switch itunes off then back on again but after another 2-4 minutes the same thing happens. Any Ideas?? I've rebooted, reloaded and followed all the Apple stores suggestions but nothings working.

Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first.
You might also try moving the Apple TV away from other electrical equipment.

FX 5200 128MB & Version 77.72 Driver Movie Playback issue

hi guyz
i am new here
i have
MSI STARFORCE GEFORCE FX 5200 nividia 128 Version 77.72 videocard
when i upgrade 2 77.72
i had strange problems
1) when i click on the desktop to see the option the window close and
some times its open but the " advanced option " close
2) when i play a movie its blur and white and like its burning
plz plz any sugestion guyz
help

Drivers probably not compatable with system or card. Card is old, drivers are new. New Drivers sometimes lose support of older cards for new cards on the market. New drivers can add support for new features on new cards and break support for older cards.
You must uninstall previous drivers before installing new.
What version did you have before?
Where did you get drivers? MSI or nVidia?
You might have to go back several versions until problem goes away.
There may be a setting, but maybe someone else knows. Be patient, this is only a user to user forum. No MSI staff is here.

Apple TV video playback stutters - even with SD

Hi,
i don't know what i am doing wrong, but i have some serious video playback troubles with my new atv:
All files start to play fine, but somehow - like every few seconds - the movie seems to stuck for a very short time - just an eyeblink. it looks quite the same when you play a HD Movie on a computer and the CPU is not really capable of playing back this files...
it doesn't matter if the video files are on the internal drive or streamed over wlan - same problem...
i'll tried lots of different software for the video converting: visual hub, handbrake, quicktime pro... always the same problem...
The strange thing is - all apple trailer movies playback just fine!!! even in HD - smooth as butter...
Please help me!
Thanks - Matt
my setup:
Apple TV 2.3:
720p - 60Hz
TV:
Samsung Le-40a557p2 LCD-TV
Sound via optical cable from aTV:
Sony DAV-IS 50

Assuming you're using conservative video encoding and not pushing things to the limit, I'd say something is probably amiss with the AppleTV.
If you were just streaming I'd look at the network first of all, but you say it hapens with synced files too.
Assuming you've pulled the plug and rebooted at some stage, I think I'd do a system restore (which will delete all media so make sure any purchases are transferred first), and if it was still an issue, then I'd get the new AppleTV replaced.
Occasional glitches happen but they shouldn't happen all the time.

Apple TV 2 - Not synching correctly during movie playback

Hi all,
Recently bought the new Apple TV and have set it up fine. During some movies playback I notice the picture starts to jerk and then the sound is about 1-2 seconds ahead of the picture. To rectify this I have to pause the video, then play. When I pause, I can see the video playing catchup to whichever point in the sound I paused it at.
Is anyone else having this issue? Or does anyone know what the cause of this issue is?
The movie plays fine on my iMac with no synching issues. Im assuming its because my iMac is running and using its processors at that given moment. Some of my movies are MKV files encoded to MP4 via Handbrake.
Some help or advice would be greatly appreciated.
Cheers

It could well be because your Mac is heavy on resource usage running handbrake which will use as much CPU power as is available to do the job.
Having said that I've seen this occasionally with ATV1 and ATV2, and recently I've wondered if it's iTunes doing something else eg automatically downloading a subscription podcast, and effectively freezing to other processes like AppleTV streaming as it saves a podcast to disc.
The other obvious candidate is the network not quite keeping up with streaming demands and running slightly behind.
Try playback without Handbrake or other intensive processes running - does it behave better?

My Apple TV stops and returns to main menu during movie playback and photo slide show via homesharing. I have a second Apple TV in another room that works fine.

My Apple TV stops and returns to main menu during movie playback and photo slide show via homesharing. I have a second Apple TV in another room that works fine.

Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel.

Video Playback Issues With Apple TV3 Running OS8

I have two Apple TV3s (Both Pre 2013)
One updated today to the latest OS8, the other still running the previous OS7.1.2
Now when trying to play virtually any of my own MP4 videos the OS8 firmware version Apple TV3 refuses to play the file.
Apple TV simply displays "An error occurred loading this content" (retrying simply displays the same error again)
If I then use the second Apple TV3 (running the older firmware OS7.1.2) and try to play exactly the same files from the same iTunes library the file will play back correctly.
So far the OS8 Apple TV3 is unable to play over 95% of the video files it could previously play prior to the firmware update.
The odd file will play but these files are of differing resolutions so don't appear to share anything in common. It is always the same files that will or wont play.
All video files are Profile 4.0 or lower and contain the required audio tracks.
I am running iTunes 11.4.0.18 (Windows 8.1)
Prior to the update every video file played correctly (on both Apple TVs) and the second Apple TV3 (using the earlier OS7.1.2 firmware) still plays the exact same files correctly.
Music files are unaffected and playback correctly on both Apple TV3s.
The latest firmware update appears to have corrupted the video playback of the Apple TV3 in some way.
I have even tried a complete USB restore of the OS8 Apple TV3 but this has made no difference.
Has anyone else experienced MP4 playback issues since updating their Apple TV3 to OS8?
Thank you in advance.

After further tests it would appear that Apple TV 7.0 (OS8) firmware is unable to play any video file with NO CHAPTER markers.
If I use MetaX to simply tag an unplayable MP4 file with a single chapter, that file will now play correctly using an Apple TV3 running Apple TV 7.0 (OS8). If the single chapter is then deleted the same file reverts to being unplayable.
In previous versions of Apple TV firmware any video file with NO CHAPTER markers could be played correctly and the Apple TV would automatically generate chapter markers at equally distributed time gaps.
For some reason Apple TV 7.0 (OS8) firmware appears to have removed this auto chapter marker feature so if a file has no chapter markers the Apple TV will now consider the file as invalid.
With MetaX it is possible to manually generate additional chapter markers so you can still skip through the file rather than only scan.
iFlick for Mac should I suspect be able to do the same thing.

I can send tv shows from my ipad to my apple tv without any issues. Why cant i do the same with a movie rental?

I can send tv shows from my ipad to my apple tv without any issues. Why cant i do the same with a movie rental? Or how do i do the same with a movie rental?

Personally I think the iOS devices are poor at reconnecting - Airplay establishes that a link is available but when the iPhone/iPad has been away from the house and rejoins the network i think AppleTV already thinks it's connected with a different IP address and fails to recognise it has joined the network again with new credentials.
Something along those lines anyway.
I find that a combination of restarting AppleTV, router and iOS device tends to fix it, but not for everyone.
AC

Does your Apple TV pop and crack during movie playback

Does your Apple TV pop and crack during movie playback

Welcome to the Apple Community.
ahunt57 wrote:
Does your Apple TV pop and crack during movie playback
No.
Does this occur with all content.

Apple TV Buffering/Streaming Issues

First off, I have multiple Apple TV devices in my home. Over the past week, I have been having buffering issues on movies and TV shows purchased. Everything is hard wired ethernet. In addition, I have download speeds of 42MBS. It's only on Apple TV that I have the issues. I have tried the same movies on all devices. Anyone else having this issue?

I too am having issues with ATV after moving to MacOS 10.10
Here are some things I have noticed.
When ATV is sharing from an iTunes computer, streaming buffer will end shortly after
screen saver activates
or the screen goes to sleep
or if the iTunes window is not the front window
or the iTunes window is collapsed
The work around is to disable screen saver and any sleep modes, have the iTunes window active, and don't use the mac for anything else.
When streaming from the Mac to the ATV, music and movies will also have many start and stops too them.
My conclusion is that using a ATV may not be the best choice for music or movie playback. Good thing I have my DVD player

Flash Playback Issues (atypical problem)

Equipment/Software:
- Late 2013 Macbook Pro Retina
- Mavericks 10.9
- Safari 7
- Flash 13
- All updates installed (OS X + software)
Playback Issue:
Flash videos begin normally, but then the CPU jumps to about 110% within the first 10 seconds or so. After the CPU jump, video playback begins to stutter severely, making the content unwatchable. Audio playback doesn't appear to be affected. When the CPU jumps and the video begins to stutter, the webpage often freezes and I have to quit Flash via Activity Monitor to regain control (i.e., scrolling, clicking, etc.). This happens across browsers (Safari, Firefox, Chrome), although I use Safari almost exclusively.
This only affects some Flash videos, but not all of them. I have no idea why. The problematic videos play fine on my desktop PC, so it's not a problem with the website.
Perhaps this is a second problem, but I'm also unable to watch some Flash-based streams in fullscreen mode. When I click fullscreen, the video size remains the same, but it moves to the top-left corner of the screen while everything else turns to white. Again, on my desktop PC, I do not experience this issue at all; the exact same stream will adjust to fullscreen mode without issue. I have a 27" monitor on my desktop PC and a retina screen on my Macbook Pro.
Attempted Solutions (Failed):
- Uninstalling/reinstalling Flash dozens of times
- Reset Safari
- Clear PRAM
- Repair Disk Permissions
- Praying to non-existent deity
Something so simple effectively renders 70% of the internet useless. Any help would be greatly appreciated!

Hello jferreir,
It sounds like you are unable to watch streaming flash based video in Safari despite some great troubleshooting. I would next use the troubleshooting from the following article to help resolve the issue:
Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
http://support.apple.com/kb/ts3230
Thank you for using Apple Support Communities.
Take care,
Sterling

TS3623 Apple tv movie playback issues.

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