TS3623 APPLE TV / NETFLIX ISSUES
If I try and play a netflix movie on my tv using the apple tv device it'll only play about 2 minutes and then quit (reads "An error occured loading this content") and will not connect back to netflix unless I restart the apple tv device. I dont believe the router is the issue because I can stream the same movie to a computer, I phone or I pad without issues.. any ideas?
Hello bone0064,
I would be concerned too if I was not able to connect to Netflix using my Apple TV.
First, I recommend restarting your Apple TV:
Restarting your Apple TV (2nd or 3rd generation) using the onscreen menu
If you have Apple TV software 5.0 or later installed, you can restart your Apple TV using the onscreen menu. To restart your Apple TV choose Settings>General > Restart.
You can find the full article here:
Apple TV (2nd and 3rd generation): How to restart your Apple TV
http://support.apple.com/kb/HT3180
If the issue persists, I recommend restoring your Apple TV:
Restoring your Apple TV (2nd and 3rd generation) to factory settings
On Apple TV, choose Settings > General > Reset, and then click Restore.
Your Apple TV will restore to its factory settings, and will also download and install the latest Apple TV software update. This process may take some time. Do not disconnect your Apple TV's power cable during the restore process.
You can find the full article here:
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367
If you are still not able to to connect to Netflix, I recommend using the information in this article to seek additional support:
Apple TV (2nd and 3rd generation): Third-party content provider information
http://support.apple.com/kb/HT4799
Thank you for using Apple Support Communities.
Best,
Sheila M.
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