TS3623 slow downloads on Apple TV

Why has my download become so slow, it now can't even out buffer the play back once underway?
SVBD

I'm going to post this in several threads. I hate doing that so I apologize but I hope more people can see this as it very well may be the issue for many.
Six months ago I had a very similar issue to the one I just started having in the past couple days. My speed tests were great and I have a 10Mbit DSL connection. Downloads from what appeared to be anywhere were great except from Apple. Apple said there was no problem. My ISP said there was no problem. I was very persistant with my ISP though and after a month of my ISP insisting there wasn't a problem or that the problem was me or Apple, they finally found a problem on what they called their DS3 going back to the Main Switch on my Line Group.
So back to the past couple of days. Same problem. Today I contacted the person I was in talking with six months ago at my ISP to see if it's on their end. They just got back to me that it was indeed their DS3 again. My download speed from Apple is back to normal. Very odd that I was only seeing an issue with Apple's servers though.

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Slow download on apple tv

slow downloads on apple tv. Taking up to 7 hours. How do I fix or is it an Apple tv problem??

Welcome to the Apple Community.
The first thing to check would be your internet download speed, you can do this atwww.speedtest.net.
1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

Anyone experiencing extremely slow downloads from Apple?

For the past 48hrs or so I've been unable to stream or download HD Video from iTunes store or iCloud on any of my devices, Apple TV's or Computers.
Netflix, Amazon Prime, and other HD Streaming services unaffected. Internet up and running 45Mbps connection, working great. only thing affected is content from Apple, specifically content purchased and on iCloud. iCloud account fine, Apple ID account fine. Can access Apple.com, iTunes Store, Apple Store, Communities, and content, however, streaming, downloads extremely slow, almost unresponsive....
Is anyone aware of any slowdown issues, servers down, or other issues affecting access to content?
You know because Apple is always so forthcoming on these issues!
So far Ive found no mention of any issues in any of the communities....
Thank You.

Apparently Adobe is having server problems. Other users have reported problems today.
"The Digital Publishing Services Team is investigating reports of publishing failures. Teams are diligenty working on resolving the issue.", according to http://health.acrobat.com

Extremely Slow download of Apple Media, Possible Server Issue?

I am Having issues with Downloading iTunes Media that I didn't seem to have a Few Day's Ago. As You can See from the Desktop Image I took it's Showing a few Apps & 2 movies along with a TV Show all in HD taking something like OVER 193mins to Download. It's NEVER taken THAT long to down load a Movie Let alone a TV Show...I've checked my Net speed & it's the same as Usual, 10 down and .50 Up. I've tried EVERYTHING....from rebooting my Router to unplugging my Cable Modem & switched my DNS from 8.8.8.8-8.8.8.4 to 4.2.2.1-4.2.2.6 and I'm STILL getting the same Speeds, I'm using a Hardline connection and Not Wi-Fi although even with Wi-Fi it's never taken THIIS long to download ANYTHING. So is this an Apple Issue? Something with THEIR servers OR is there something ELSE i can Do that I'm not thing of.

I have some information to add to this. I've been seeing these problems for quite some time since I started downloading in HD. My library is rather large so I too decided to use another drive. My case is different though I have and extra 2 TB internal drive and my media folder is on it. This rules out all Wifi, network, or USB bottlenecks as a cause of the problem. I have noted a few oddities about this behavior and I will mention them here although I am not sure what they mean.
1. If I set up a long list of downloads it seems to crawl on all downloads. If I kill the "apple push" process the top two seem to speed up. I have to maintain the list and only enable two downloads at a time to get anywhere near reasonble speeds but this method is great for one or two downloads at a time.
2. I was curious about this problem after watching it download for hours on a 24MBPS connection for just a few shows. When I did yet another search I finally found this thread so I thought checking something out might be interesting. I set up some HD movies to download on my secondary system that only has one hard drive. Although not at full speed they began downloading much faster. Three movies are all downloading on the single drive system faster than the one alone on the system with the Itunes media folder on a different drive.
Both systems are hard wired to the internet.
Finding this thread made me very curious I was wondering if there would be a performance boost if I uninstalled Itunes, and re-installed it on the media drive. I really wanted that drive to be storage only but it makes me wonder if it would give different results or the same problem from not being on the OS drive.
Both systems are running Windows 7, and both are able to download streaming content, large files, or movies from other sites relatively instantly.

HT1577 how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a 5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:1

how do a get a refund on a ridiculously slow downloading rented movie for my apple tv dispite a >5mb/sec down load speed? my first experience with appletv movie rental. no good. rented at 4:30pm. still waiting for standard def movie to finish at 8:10pm. Not good enough.

Thanks for the pointers folks. Yeah, 1.5GB is pretty poor isn't it? There are other suppliers, but you have to get a their phone line installed to access the internet so it's an £85 setup fee plus a day off work for a guy to come round and drill a hole in your wall before you even get to the monthly costs.
Don't get me wrong though - I'm certainly not an Apple basher, but am equally frustrated with both them and the ISP.
Virgin Media spend all kinds of money advertising their broadband as the fastest in the UK, but don't tell you (up front anyway) that you'll be cut off if you actually try and use it.
Apple on the other hand carry on with their 'it just works' mantra, but with Apple TV this only applies if you meet certain criteria (again, not mentioned up front).
I guess it aint a biggie, as i was gifted my Apple TV, and love all the other stuff it does, but from the number of posts on this forum can see that there's a lot of angry customers out there who want explanations as to why they're having similar problems to me.
Will be very interesting to see if Apple release any kind of software update that turns the flash drive from a buffer to permanent storage, to at least ease some of the pain...
Message was edited by: McGinty

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes??????

How many thousands of Apple TV users have to scream their complaints before Apple will respond to the fury over the impossibly slow download speeds of movies bought through iTunes?

As jules says, your rate (currently at least) may be slow.
If it used to be good I wonder is your ISP is slowing ('throttling') your speed after you've used so many GB of a quota each day or month - check what they think you should be getting as a download speed.
While Apple's servers do occasionally play up, it's generally the ISP being slow not Apple.
If you're using Google's DNS servers that has caused issues for some.
Recommended speeds for near instant playback:
SD         2.5Mbps
720p      6 Mbps
1080p    8 Mbps
Is your speed test from somewhere like speedtest.net?
It might be helpful to post Mbps to ensure we/you are not confusing speeds by using different units to those measured.
AC

Very slow downloads Network test says "can't connect to Apple"

Have a 1st generation ATV and it has been working great for years until now. When I have slow downloads so I go to "Test Network" and it fixes the problem, but not any more. Now it says "can't connect to Apple"
Funny thing is it can connect but it is very very slow!
I have tried most everything I can think of this has got me stumped!
-- Speed test on my network shows I am getting 12 Mb/s download speeds with Comcast cable
-- using an Apple Airport extreme
-- I have NOT done any changes to my network
-- Have done a factory reset on ATV
-- rebooted my Airport
-- Made sure all my updates have been done
-- Hooked ATV up with ethernet cable to network that just seemed to make to worse! strange?
-- look all very the boards
Does any one have any ideas?
Thanks!

I have the same experience, i.e., "Test Network" used to improve slow downloads, but now when I attempt it, the test download progress bar moves, but then I get the "can't connect to Apple" error message. I have not yet found a solution to this, however it may be related to the following problem:
ATV does not remember wireless network password.
▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔
I am having to re-enter the wireless network password every time the ATV starts up, and sometimes during startup it appears to be in a Catch-22 situation where it is trying to access the network but cannot because it has not yet let me manually enter the password, so it spends a long time with amber or amber plus white light blinking, and then more time with solid white light before finally showing the startup sequence, about half an hour after being switched on.
See post about password problem at http://discussions.apple.com/thread.jspa?messageID=13182180#13182180, which also lists my equipment.

Why are downloads on Apple TV so slow now?

I have never had slow downloads... and I like to think I know what I am doing since I have been using Apple TV since the old hard drive version. Recently I cant even watch a movie without extreme buffering and waiting for the movie to download.. it is crazy.. I have tried everything I know to try.. does anyone have the silver bullet? I am on a super fast Windows 8.1 PC with Cable at 20M..

I have changed settings on the apple tv to remove the option of icloud and tried exclisvely airplay from pc. I have tried conference room mode.. it only seems to happen with newly downloaded movies or rented movies- for example last night tried to watch superman- it buffered for 5 min to start the movie then after about 3min it stopped and had to buffer again- keep in mind I rented this move over a week ago so I was not trying to stream while it was downloading. Also just bought End of the World- I have not watched the movie yet because of buffering. When I play an older movie in my collection there seems to be no issue.
I have reset the Apple TV, I have restarted the Apple TV, I have restarted the router, etc... all too no avail on the buffering issue/

Anyone else having slow movie downloads from Apple TV menu?

I have problems with slow downloading movies from Apple TV menu. I'm going on 2 hours for one movie.

I was having the same problem. Trailers took forever to play and movies took 7 hours. I unplugged my cable modem and WAP/router and plugged them back in. This reset solved the problem for me. Everything's back to fast downloads.

IPad 2 / Apple TV slower download speed than laptop?

My Apple TV (gen 2) and iPad 2 both have issues with download speeds. Netflix has pretty much become useless on my Apple TV due to the slow download speeds. I'm currently using CableOne for my internet provider and I consistently get ~ 20-25Mbps download speeds on my laptop, but only around 0.75Mbps on the iPad 2.
I use a Linksys WRT64G router and currently have it set to use wireless "G" only, QoS and WMM disabled, WPA Personal Security with AES encryption and the wireless set to channel 1. All these settings were based off other user's findings that have had the same issues and yet I'm still having problems.
Both the iPad and the router have been rebooted without improvements.
Any other suggestions?
Thanks in advance...

wireless is unreliable for the speedtest as it varies depending on home conditions so only way accpeted is by cable. if that also shows a problem then you can take it from there
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My Macbook Pro 13 running 10.8.4 has a slow download on safari.

Hello, I have a Macbook Pro 13 running mountain lion 10.8.4 has a very slow download on safari and i don't know why it is like this. Any help with this please.

1.Download speed depends on the Internet Service Provider.
2.Power off the router. Wait awhile. Power it back on. Wait until all the lights are lit up properly.
   It will take a while.
   Restart the computer.
3.Start up in Safe Mode
   http://support.apple.com/kb/PH11212
4.Reset Safari.
Click Safari in the menu bar.
From the drop down select "Reset Safari".
Uncheck the box next to " Remove saved names and passwords".
Click "Reset".
5.Empty Caches
Safari > Preference > Advanced
Checkmark the box for "Show Develop menu in menu bar".
Develop menu will appear in the Safari menu bar.
Click Develop and select "Empty Caches" from the dropdown.

Very slow download for movie rental

Last nite (Valentine's!) my honey and I decided to watch our first movie with AppleTV. We chose the HD version of Ratatouille. I expected it to be about 10-20 minutes before we could start watching the movie (as the rest of it would download while we watched). Zzz..... After an hour only 6% had downloaded. What a disappointment! We cancelled our plans and watched boring TV instead. I know we have 30 days to watch the movie, but...
So my question is: "Why so slow?"
-- Slow or overloaded Apple servers?
-- Time Warner cable is throttling my download speed (normally I get 3 Mbps)?
-- My Airport Extreme (n-series) setup is choking?
Any thoughts, gang?

Similar problem experienced last night (Feb 15 8pm ~ish) downloading a HD rental. I thought HD playback was supposed to take about 30 seconds from purchase while SD should be almost instantaneous. I have an 802.11G network and my download speed tests around 2MbPS. It took the movie about 20-25 minutes to download 4% of the movie at which time playback was enabled.
That's a lot faster than running out to Blockbusters but vexing nonetheless.
I assume the bottleneck is on the Apple video content servers, let's hope it improves otherwise it's back to Comcast OnDemand with it's instant playback yet crappy UI and playback control ( << || > >> ).

I need to update to the latest version of Snow Leapord-currently running v10.6. Because of where we live the slow download speed for such a large file has kept me from downloading the update. What can I do short of hooking up computer elsewhere?

I need to update to the latest version of Snow Leapord-currently running v10.6. Because of where we live the slow download speed for such a large file has kept me from downloading the update. What can I do short of hooking up computer elsewhere?

Do you ever visit a friend or realtive with a Mac who has faster internet? Maybe the local library has Macs on a fast line. If so, get a USB thumb drive and put this link on it from your computer:
http://support.apple.com/kb/DL1399
Then put this link on the drive:
http://support.apple.com/kb/DL1429
When you are at some place that has a Mac with a decent download speed. insert the thumb drive in that Mac and click on the first link ("DL1399") and direct the download to your thumb drive. Now do the same this with the second link.
The installer files will now be on the thumb drive and, when you get home, drag them from the thumb drive to your desktop. Install the Combo update first.

Extremely slow download from Itunes store when on NAS

Hi All,
     Since the latest Itunes update 10.6 I've been experiencing extremely slow download from the store. Set up is as follows (with all the latest firmware and software upgrades done on everything)
     ITunes DB and XML locally stored on HDD
     Itunes Media Folder stored on NAS DNS-323
     DNS 323 NAS hardwired to network by 1000 Gb LAN Connection
     Cabled Internet connection at 60Mbps
There is no issue running Itunes from the NAS to MAC / APPLETV and other devices across the network wirelessly or hardwired, except when downloading purchases from the ITunes Store. One HD tv show takes 4 hours to download and averages 1Mbps speed.
     After running some test with various configuration it seems that the fact that the Downloads folder located within the ITunes Media folder (now stored on the NAS) is causing the poor download speed. When the Download folder is local on a HDD it's got no problem reaching 60Mbps.
     Unfortunately there is no way to tell ITunes to keep the Downloads folder local and the ITunes Media folder on NAS, it always stays within the Itunes Media folder no matter where this folder is located.
     Permitting Itunes to keep the Downloads folder locally while downloading files and transferring the files to the ITunes Media folder (wherever it's located) once it's fully downloaded might be the simple solution to this common problem.
     How about testing this out Apple!

I have some information to add to this. I've been seeing these problems for quite some time since I started downloading in HD. My library is rather large so I too decided to use another drive. My case is different though I have and extra 2 TB internal drive and my media folder is on it. This rules out all Wifi, network, or USB bottlenecks as a cause of the problem. I have noted a few oddities about this behavior and I will mention them here although I am not sure what they mean.
1. If I set up a long list of downloads it seems to crawl on all downloads. If I kill the "apple push" process the top two seem to speed up. I have to maintain the list and only enable two downloads at a time to get anywhere near reasonble speeds but this method is great for one or two downloads at a time.
2. I was curious about this problem after watching it download for hours on a 24MBPS connection for just a few shows. When I did yet another search I finally found this thread so I thought checking something out might be interesting. I set up some HD movies to download on my secondary system that only has one hard drive. Although not at full speed they began downloading much faster. Three movies are all downloading on the single drive system faster than the one alone on the system with the Itunes media folder on a different drive.
Both systems are hard wired to the internet.
Finding this thread made me very curious I was wondering if there would be a performance boost if I uninstalled Itunes, and re-installed it on the media drive. I really wanted that drive to be storage only but it makes me wonder if it would give different results or the same problem from not being on the OS drive.
Both systems are running Windows 7, and both are able to download streaming content, large files, or movies from other sites relatively instantly.

Solution for iPad slow download from app store

First, I have to clarify this is just my solution for the problem I encoutered. It may not work for you, but I think it's nice to post here for whoever needs it some day.
I live in Sydney, using TPG as my home network provider. In order to use iMessage on my iPad, I followed the solution on this community to change to DNS to 8.8.8.8. And it works, which I thinks it's really odd and Apple never gives any explaination.
But after I changed the DNS, downloading from the app store became really slow. My iPhone 4S can download the same app with the same network about 4 times faster than my iPad does. Initially, I thought this problem is caused by jail breaking. So I jailbroken my iPhone 4S as well (haha, this is what I learned from Apple-Think different), but the problem still. Turns out this problem is caused by the 8.8.8.8 DNS. so I changed the DNS back to my router domain, in my case 10.1.1.1 (for some people it may be 168.1.1.1), it become fast again. So you may try this way when you have the same slow download problem after change your dns to 8.8.8.8.
I don't know why this works. I don't know why iPad needs to change the dns to use iMessage in Australia. And I don't know why download from app store become slow after the change. If you know the reason, please be kindly to tell me, I'd love to hear about it. Now I have to change my DNS back and forth to download apps quickly and use iMessage, if you have better solution for this issue, please be kindly to let me know as well. Good day mate.

First, I have to clarify this is just my solution for the problem I encoutered. It may not work for you, but I think it's nice to post here for whoever needs it some day.
I live in Sydney, using TPG as my home network provider. In order to use iMessage on my iPad, I followed the solution on this community to change to DNS to 8.8.8.8. And it works, which I thinks it's really odd and Apple never gives any explaination.
But after I changed the DNS, downloading from the app store became really slow. My iPhone 4S can download the same app with the same network about 4 times faster than my iPad does. Initially, I thought this problem is caused by jail breaking. So I jailbroken my iPhone 4S as well (haha, this is what I learned from Apple-Think different), but the problem still. Turns out this problem is caused by the 8.8.8.8 DNS. so I changed the DNS back to my router domain, in my case 10.1.1.1 (for some people it may be 168.1.1.1), it become fast again. So you may try this way when you have the same slow download problem after change your dns to 8.8.8.8.
I don't know why this works. I don't know why iPad needs to change the dns to use iMessage in Australia. And I don't know why download from app store become slow after the change. If you know the reason, please be kindly to tell me, I'd love to hear about it. Now I have to change my DNS back and forth to download apps quickly and use iMessage, if you have better solution for this issue, please be kindly to let me know as well. Good day mate.

TS3623 slow downloads on Apple TV

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