TS3623 Tried to watch a streamed video on AppleTV. I have sound, but where is the picture?

New to appleTV and not very tech savvy. Can't figure out where the picture is! Help.

YassifromAZ wrote:
So excited to see all the help I am getting. Thank you so much.
This is a user to user discussion forum, not an Apple support line.
Users reply in their own time to try to help, and will be less likely to do so if you post sarcastic comments.
Your post requires more infromation - 'streamed video' from where?
Seleced and played from one of the options on AppleTV itself?
Using 'Airplay' from an iPhone/iPad or similar and which app? If this is the issue, then check reviews on the app in iTunes Store and check the developer's site - many companies prevent video from being Airplayed for mysterious, possibly licensing related, reasons.
Good luck.
AC

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Phil, this is exactly the problem, when watching shows iPads always download the video. When using iOS7 regardless of how the video was started it would always show up under the video selection of storag management, thus allowing th user to delete it and make space available for other videos or whatever. Now with iOS8 the videos do not behave the same way. If you download by pressing thof cloud the fil can be found under the video selection of manage storage, but if you select just the picture(icon) for a he show it will play and take up space but will not show up under the video selection of the managed storage and the user will hav no known way to delete the file or files. Clearly there are other people have th same issue. I would like to see someon from Apple try to duplicate what i've posted here using the same hardware and iOS version to determine if this is actually a bug or if I am done my something wrong.
Just tried this myself, and it seems its doing something different when played directly from the picture. It does indeed play, but it does not show up as used space anywhere.
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Perhaps it would be useful to report it as a Bug to Apple.
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I think I'll do just that.

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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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TS3623 Tried to watch a streamed video on AppleTV. I have sound, but where is the picture?

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