TS3683 iTunes nightmare!!!

When backing up my iPhone and iPad to my iTunes it won't download a large number of albums bought from iTunes. The error message says that the originals can't be found, however the are still available in the purchased section of iTunes.

If you are trying to sync them to the iPhone and/or iPad then that message usually means that the actual music files for those albums are no longer on your computer e.g. if you click on them in the Music part of your library and try to play them on your computer's iTunes do you get a 'could not be found' error message ? If you do, and they show in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page (with 'downloaded' against them), then try deleting them from your library and they should then get the cloud symbol against them on that Purchased screen for re-downloading.

Similar Messages

Importing spoken word into iTune nightmare

seems the folks at apple need to continually change the format for iTunes.. and now installing spoken word CDs have become a nightmare.
I fiddle around so much I never really know what words.. anyone have a nifty solution.. like how to?

anne barbara wrote:
seems the folks at apple need to continually change the format for iTunes.. and now installing spoken word CDs have become a nightmare.
Why is it now a nightmare?
Importing audiobook CDs works exactly the same as it has for years in previous versions of iTunes.
Good info -> http://aldoblog.com/2013/02/importing-audiobook-cds-into-itunes-11/
Also, apps are available to do it -> http://www.google.com/search?q=Mac+OS+audiobook+CD+join

Itunes nightmare

Hi was wondering if someone could help ?
I have a iphone 3gs and all of a sudden i have a few problems and starting to get a bit frustrated with the customer supporrt from apple ans 02 !
Since syncing my itunes library the episodes of tv shows ae showing album artwork instead of tv show pic,and not just 1 album artwork but four album covers ! !
No one seems to be able help ! i also cant arrange photos into folders so just have one big folder on iphone ?
Any help would be great as any more of this and think i will go back to different phone !
Is itunes always this hard to use ?
cheers guys

You can email iTunes support on this link;
http://www.apple.com/support/itunes/store/lostmusic/
...but backing up your music is the responsibility of the user. They may not be able to help you.
Do you not have a home computer you can use for your iTunes purchases? You might think about getting an external hard drive to back up.
Good luck.
Cheers!
-Bryan

Reinstalling itunes nightmare

i updated itunes and it all went wrong so i have removed it
whenever it gets to the "registering itunes automation server" part it just seems to stop doing anything and i get the error message
"itunes cannot run because some of its required files are missing. please reinstall itunes"
i have turned off the firewall and also the spyware jobby but nothing
anyone got any advice

HI I had a problem with syncing and got error -48 which ipod support couldn't find in windows directory. What I did to solved the problem was uninstall itunes then delete all update files in your directory and any files that pertains to apple or itunes.Don't touch your ipod files. After that reinstall the latest version of itunes. My music was in a separate file. itunes converted then all back into the library. I did have a backup of my itunes,in case it didn't load my music. Good luck. I also went to an ipod store and setup an appointment with there genius bar.
George251

Having an ITunes nightmare!!

Please someone help... I had ITunes and QuickTime Pro running on Vista Home Premium - no significant problems. Then 2 days ago, I decided to upgrade to Windows 7 Professional 32-bit and needed to re-install both programs. For a day or so, I couldn't get ITunes to even open. I tried opening it in Compatibility Mode, as an administrator, tried to restore it to an earlier version, opened it from all different areas (Desktop, Start Menu, Program Files, etc.) - but no dice. Reinstalled it 2 more times. Nothing. Then, yestreday online I found a tweak where you "show all files and folders" and then go into (C:>Program Data:>AppleComputer:>ITunes:>SCInfo) and delete files SCInfo.sidb, and SCInfo.sibb (I believe). Anyhow, that fixed it!! Suddenly, I was able to open ITunes! Woo-hoo!!... That is, except with one slight problem - now, none of the videos I have purchased (or TV shows) will play in either ITunes or in QuickTime. In QT, the video seems to play, as the timer shows it ticking by, but there is no video - just a gray screen and there is no sound. In ITunes, after hitting play, there's absolutely no sign of life (no video, or sound) and the timer just stays at 0:00, and doesn't move. PLEASE SOMEONE TELL ME: What happened? Oh, and by the way, I did reinstall both QT and ITunes again. Still no go. I also updated all my codecs.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Itunes wont recognize my iPhone

Hi, I recently upgraded to the latest version of iTunes and tried to sync my iPhone so I could update it as well. However, it won't even show up in iTunes, and I spent the last several hours trying to revert back to a previous iTunes version to see if that would help and it hasn't (I had to reinstall the latest version). My iPhone has 3.0.1 firmware at the moment. Is there anything I can do (without going through the iTunes nightmare again) or should I wait until a newer update for iTunes is released to fix this?

Well, I talked to Apple Support, they told me to uninstall the components of iTunes (in a completely different order than the article for uninstalling iTunes on Windows Vista, mind you) and it resulted in iTunes acknowledging my iPhone, only to tell me that it couldn't interact because of missing software.
The "AppleSync is not working!" and another strange error message popped up. The Apple Mobile Device Support component wasn't installed and the Apple assistant couldn't explain why, other than to say "Something went wrong with that install"...
Simply put, the error messages kept coming up even after restarting my PC, and I had to do a System Restore, which had Apple Mobile Device Support intact, and then reinstall iTunes to get it "working" again. Still won't even recognize my iPhone, but somehow I prefer that to the mess that Apple Support left me with.

Transferring library to new laptop

I know there're loads of posts on this subject but feel I need extra help, being such a complete novice and technophobe!
Have an old sony viao on its last legs running windows xp and have just purchased a Dell running windows 7. I obviously want to transfer my itunes library to new laptop so I can sync my old nano and recently purchased Iphone4. Previous posts suggest transferring using "media folder" Where would I find this? Also, do I need to purchase an external hard drive to transfer? Surely theres got to be an easier way?
Any help would be gratefully appreciated as feel Im sinking into an itunes nightmare!!

I am researching this right now as I just got an new computer and I do not think it is that easy. I do not plan to follow the previous person's advice anyway. I am going to try this freeware program that is supposed to work really well from some reviews on Cnet.
Freeware http://www.copytrans.net/copytranstuneswift.php
I'll let you know, but do not rely on transferring your stuff from your iPod to the new computer. If that were the case people wouldn't be researching it so hard to figure out how to do it right! Besides that would make it way too easy for people to give their friends the music and apps that they've purchased if it was as easy and plugging it in to a different computer ...
AC

My iPod Nightmare (won't restore in itunes 7)

My iPod Nightmare
My specs:
Windows XP Service Pack 2 (fully updated)
iTunes 7.0
iPod Video 60GB 5th Generation
Problems started about a month ago. At first, I stopped being able to eject the iPod, from iTunes or from Windows directly. This lasted for a few days. Then, iTunes stopped recognizing the iPod altogether, though Windows still recognized it as a mass storage device.
I then tried using the iPod Updater tool to restore my iPod. It gave me an "iPod service error", and refused to restore it. After restarting my computer multiple times, reinstalling the latest version of the updater tool, and still getting the same error, my iPod died completely. All it gave me was a folder with an exclamation point, and a link to the Apple support website. The batteries eventually dwindled away to the point where I could no longer turn on my iPod.
A couple weeks later, about a day after iTunes 7.0 was introduced, I brought my iPod to an Apple Store in hopes that they could replace it with a new one (I figured the harddrive was fried and it was beyond fixing). To my suprise, the tech guy actually got it to work again, though he formatted it for a Mac. So he went back to format it for Windows. About 20 minutes later, he came out and gave me some excuse about Norton Antivirus not allowing him to restore it, but that if I brought it home and reformatted it with iTunes 7, it should work fine.
So I took it home and plugged it into my computer, with my brand new installation of iTunes 7.0. To my joy it recognized my iPod, and said it needed to be reformatted/updated. So it downloaded the software it needed from the music store, and began the process of restoring it with the updates.
About halfway through, iTunes informed me that a restore error had occured, and that the iPod could not be restored. so I ejected my iPod, closed out of iTunes, restarted my computer, and tried again.
When I plug iPod in now, it first tells me that "iTunes has detected an iPod that appears to be corrupted. You may need to restore.....". It tells me that my ipod is up to date. When I click the restore button, it says "There was a rpoblem downloading the iPod software for the iPod "iPod". The requested resource was not found."
And now I'm stuck. I checked around on the Apple knowledge base and discussion forums for hours, found nothing to help me. I called Apple Tech Support, who's brilliant advice was to check the Apple support site (which I have been doing pretty much every day for the last month). He then wanted to charge me $50 for the phone call (rofl). After I told the tech support guy that I was under no circumstances giving them $50, he let me at least describe my problem to him. Then he recommended that I completely uninstall iTunes, reinstall, and try again (this did nothing whatsoever, although it gave me more headaches when the installer informed me that it couldn't start the iPodService the first time around).
I've been an iPod fan and owner for many years, but I am so frusterated right now that I'm seriously considering other options for portable music players. iTunes 7.0 is one of the buggiest, most overbloated pieces of software I have ever encountered that passes itself off as a "final" version (this release should have been a beta). But for now, I just want my iPod to work. Can anyone help me?
PC Windows XP Pro Service Pack 2

wel u can try few steps.
first click ALT CTRL DEL and go to task manager.click on processes tab and select "ipodservice.exe" and click on end process.
than uninstall itunes .
than go to c:/programfiles/ipod/
u ll c a "bin" folder there. delet this folder .empty recycle bin.
reinstall itunes 7.
this shud work.

I have been receiving charges from apple itunes and nothing has been purchased. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?

I have been receiving charges from apple itunes and nothing has been purchased. When I look at the charges on my online banking a phone number is provided, but when I call that number it tells me to go to the web site. Trying to talk to someone live is a nightmare. How do I get ahold of someone to help me with these charges before they start to really negatively effect my bank account?

You've checked the purchase history on your account to see what app(s) they are from ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases. And you haven't got any auto-renewing subscriptions : http://support.apple.com/kb/HT4098 ?
If you haven't made them, and nobody else has access to your account or devices and may have made them, then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

ITunes is a nightmare... PLEASE HELP!!!

Ever since I downloaded the 5.0.1.4. version my nightmare started. When I tried to open iTunes I got a message that read:
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
Errors report contains the following:
Error signature
AppName: itunes.exe
AppVer: 5.0.1.4.
ModName: unknown
ModVer: 0.0.0.0.
Offset: 10001040
After several times, finally I was able to uninstalled the iTunes and the Quicktime. Then I tried to use the CD and install an older version. After installation I encountered the following message:
Quicktime failed to initialize Error -#2095
Now, I cannot use itunes nor download more music into my iPod.
Please HELP!!!
Thanks

b noir...
I uninstalled QT and iTunes but I cannot delete the iPod and itunes folders...
This is the message that I get when I try to delete the iPod folder:
"Error Deleting File or Folder.
Cannot delete iPodService.exe. It is being used by another person or program.
Close any programs that may be using the file and try again".
This when I try to delete the iTunes folder:
"Error Deleting File or Folder.
Cannot delete iTunesHelper.exe.
Make sure the disk is not full or write-protected and that the file is not currently in use".
What should I do now?

ITunes installation nightmare

Well, I thought iTunes 4.9 was the worst engineered install I'd ever come across - after trying various install / uninstall / reboot cycles, I trawled my back-ups to find an old version and reinstalled it.
Delighted to see a new version today, 5.0 - worse than the previous, wouldn't install and following Apple's and InstallShield's various instructions for "fixing" the problem has now left me iTunes-less, unable to uninstall the broken iTunes and unable to install iTunes 5 and, you guessed it, unable to reinstall my nice old version (think it was 4.8).
Any tips on how to rectify my nightmare would be much appreciated.
Thanks,
Paul
PS If anyone from Apple is reading this, feel free to chip in with helpful comments. Oh, and to stop messing around with something that worked fine. Oh, and to test your software on all platforms - making useless Windows Installer files isn't going to make me switch to Mac, it's going to make me boycott Apple products. Forever.

I too have been having nothing but problems since installing this update. right in the middle of the install my PC restarted. Error reporting (Windows has recovered from a serious problem....)said that the problem was caused by a device driver but could not identify the culprit. As I was reading the error report the computer shut down again. Upon restart there was the same report about an unidentified device driver causing the error.
When I closed that web page error reporting popped up again but this time said that the problem was caused by my graphics card (loop error) and suggested I work around it by disabling hardware acceleration and write combining. The the PC crashed and restarted again. Again, two "Windows has recovered from a serious error, please tell Microsoft about this" messages and two results pages as above (1st unknown driver/second graphics card). Again, PC crashes and restarts. Repeat.
(Disabling the accelration and write combining had no effect. Neither did updating the driver for my card. I downloaded the newest nvidia driver. For some reason I could uninstall it under safe mode and installed the update. A regular restart led to almost immediate crash. The other suggestion was that the card was faulty so I switched it for another Geforce I had and still it crashes.)
Can finally run, but only in safe mode. iTunes and Quicktime are installed but won't start and Windows can't uninstall them in Safe Mode. Can never stay up long enough uninstall in regular mode. Crashes too quickly.
Error logs follow:
From the initial installation:
Event Type:     Error
Event Source:     MsiInstaller
Event Category:     None
Event ID:     11905
Date:          9/8/2005
Time:          1:06:25 PM
User:          BRIAN\Brian Kovach
Computer:     BRIAN
Description:
Product: iTunes -- Error 1905.Module C:\Program Files\iTunes\ITDetector.ocx failed to unregister. HRESULT -2147220472. Contact your support personnel.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Then, error logs like these appear over and over again. You can see by the time signatures how long I have been working on this!
Event Type:     Information
Event Source:     IDriverT
Event Category:     None
Event ID:     0
Date:          9/8/2005
Time:          1:12:13 PM
User:          N/A
Computer:     BRIAN
Description:
The description for Event ID ( 0 ) in Source ( IDriverT ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
Event Type:     Error
Event Source:     MsiInstaller
Event Category:     None
Event ID:     11704
Date:          9/8/2005
Time:          6:13:49 PM
User:          BRIAN\Brian Kovach
Computer:     BRIAN
Description:
Product: QuickTime -- Error 1704.An installation for iTunes is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Event Type:     Information
Event Source:     Bonjour Service
Event Category:     None
Event ID:     1
Date:          9/8/2005
Time:          6:40:03 PM
User:          N/A
Computer:     BRIAN
Description:
The description for Event ID ( 1 ) in Source ( Bonjour Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: mDNSResponder started
Event Type:     Warning
Event Source:     Userenv
Event Category:     None
Event ID:     1517
Date:          9/8/2005
Time:          6:42:30 PM
User:          NT AUTHORITY\SYSTEM
Computer:     BRIAN
Description:
Windows saved user BRIAN\Brian Kovach registry while an application o

EEEgads, I have used ITUNES for my Ipod Shuffle for years and now it is a nightmare with 11.0, I can't find my Ipod when I connect to Itunes, it is a new Win 7 PC. It used to show up on left side and I would slide podcasts right over to it for years,

EEEgads, I have used ITUNES for my Ipod Shuffle for years and now it is a nightmare with 11.0, I can't find my Ipod when I connect to Itunes, it is a new Win 7 PC. It used to show up on left side and I would slide podcasts right over to it for years, I have installed 3x with removing old install. I also can hear a constant throbbing sound in spkrs. when Itunes turned on, pls advise.

Hi Becki ..
You need to "authorize" the Mac.
Launch iTunes on the Mac then from the iTunes menu bar top of your screen click Store > Authorize This Computer.
Now, using the same Apple ID as you used to purchased iTunes media originally, you should be able to sync all your content.
More details here > iOS: Syncing with iTunes

Itune 6.0 Nightmare. PLEAASSSEEEEE Help :'(

I am about to cry, this is by far the most frustrating i have ever experienced, technology wise, in my life!
Here's whats happening. I just received my brand new Ipod 30GB yesterday. I had a mini before and thus had Itunes 4.7. I installed the CD and it told me the new ipods arent compatible with 4.7, and i need to install 6.0. And so i did.
And thats where my nightmare begins.
From yesterday night to this morning, i have stayed up trying to figure this out. I have cut class trying to figure this out.
ITUNES INSTALLS AND WHEN I CLICK IT, NOTHING HAPPENS.
Absolutely nothing. I have even changed the compatibility option to Windows 2000 (even though i have Windows XP, but that didnt display as an option). Itunes shows up as running in my processes, but refuses to open. I have even turned off my virus/spyware protections, and still no show.
I have removed and reinstalled over 20 times. I have done 4 different system restores (loosing files and work in the process), and still no go.
Because of all the reinstalls, i have lost all my songs on my Itunes from before.
I am moved on the verge of tears cause i have never experienced anything so frustrating in my life.
I didnt expect this from APPLE of all companies, at all. I am highly dissapointed, to say the very least.
All i want to do is enjoy my new Ipod that costs me $300! Is that too much to ask =(.

Stay cool, Summer ... I think that I can help you here ...
Here is a post that I added two weeks ago. It includes a solution that worked for me. I hope that it works for you! Good luck.
Hey troubled Podheads,
I was one of the legion with problems in downloading iTunes6 and QT7 for Windows until I tried something (I must say that I am not a pc wizard and I don't know the technical reasons for why the following worked, it just did! So if there are any pc geeks out there, be sure to chime in). Anyway, this is what I did. First uninstall QuickTime if you do have it on your pc. If not, just go to the next step:
Go to START, then RUN. Type in regedit and then click OK. Your REGISTRY EDITOR should open. You should see HKEYLOCALMACHINE in the scroll down menu on the left, with a small box to its left. Make sure that the inside of the box has a negative sign - this will open up the next set of subfolders. Next, make sure that the subfolder, SOFTWARE, has a negative sign in the small box to its left. Next, make sure that there is a negative sign in the box next to the subfolder entitled, Apple Computer, Inc. You'll see at least three subfolders: iPod, iTunes and QuickTime. Click once on the QuickTime folder until it is highlighted and then delete it. You will be asked if you want to delete QuickTime and its subfolders. Click ok and then close out the Registry Editor.
Next, download the stand alone QuickTime 7 at this link (you may have to cut and paste this link to open this website):
http://www.apple.com/quicktime/download/standalone.html
When you download the stand alone QT7, you may get a couple of error messages (I did), but if you repeatedly click ok (like I did), the QT7 player should load with no problems.
Again, I am no pc geek, but this worked for me and I have gained access to iTunes6 (with video capacity) and my complete library is intact. Nothing like trial and error!! Good luck -- I hope this works for all of you frustrated Podheads out there!

TS4097 we have multiple users in our family and multiple devices all sharing one itunes account. i think we are all synced to one icloud account and it is a nightmare....contacts lost, text messags showing up on multiple devises etc. how do we fix this?

We have our family sharing one itunes account. we have 3 iphones, 2 macbook airs, 2 ipads and 1 mac. I am not sure how we even got started on the icloud but somehow we did and everything is a mess. The ipads are showing the text messages, the contacts are all combined, the apps that my duaghter downloads are appearing on all devices. how do we fix this so contacts are not shared, messages are not shared and apps are not automatically synced to all devises?

You have two different issues going on. You are getting each other's messages because you are sharing the Same Apple ID for iMessage. This can be corrected by going to Settings>Messages>Send & Receive on add the devices and doing one of the following:
Either uncheck the email address shown under "You can be reached by iMessage at" on all of your devices; or
If you want to continue to receive iMessages at this email address on one of your devices, on all of the other ones tap the Apple ID at the top, sign out, then sign back in using a different Apple ID (so all devices will be using a different Apple ID for iMessage). Note: you can continue to share an Apple ID for purchasing from the iTunes and App stores. It does not need to be the same as the ID you are using for iMessage, FaceTime and other services.
The second issue is that you are sharing the same iCloud account on your devices. When you do this any data you sync with the shared iCloud account such as contacts is merged and will appear on all devices connected to the account. To fix this you both need to have separate iCloud accounts (you can continue to share the same Apple ID for purchasing from the iTunes and app stores).
First decide which device(s) will be keeping the current iCloud account. On the one(s) that will be changing accounts, if you have any photos in photo stream that in your camera roll or backed up somewhere else that you want to keep on the device(s), save these to the camera roll by opening the photo stream album in the thumbnail view, tapping Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this device, not from iCloud. The device(s) that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On [iDevice]. Next, set up a new iCloud account using a separate Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account. Repeat this process for all the devices that you need to migrate to new accounts.
When finished, to un-merge the data in your accounts you will have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting the other person's contacts from your account, and vice versa).

Ever since I updated to iOS 7, organization of my music is a nightmare. It is organized perfect on my iTunes, but will not sync properly to my phone. I signed up for iTunes Match hoping it would help and it only sent me further down the spiral.

Any changes I have made to my iTunes after the iOS 7 upgrade do not sync and it has even reorganized music I had before very poorly. iTunes Match made it worse. Now, I cannot even get into my music on the phone, it just tells me it can be synced from the Cloud. However, the Cloud apparently does not like my organization either. I just want the music on my phone to match how I have it organized on iTunes. This is driving me crazy. I am totally Team Apple, but this music thing is quickly turning my loyalty. My music is the main thing I use my phone for.

Device not detected in iTunes for Windows: support.apple.com/kb/ts1538

TS3683 iTunes nightmare!!!

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