TS3694 Can't restore and recover iPhone 4s. Keep getting The iPhone "iPhone" could not be restored. An unknown error occurred (14). Help please!
Please help. I simply connected my iPhone 4s to my Dell laptop (Win 8) which connected to iTunes automatically (which it normally does) and was told that I needed to update my software (I believe for both iPhone OS and iTunes). I tried to update and now my iPhone won't work at all. I just keep going in circles trying to restore and recover and I keep getting the error message: The iPhone "iPhone" could not be restored. An unknown error occurred (14). All I see on my iPhone 4s screen is a cable connector, a little up arrow, and an iTunes symbol--and nothing else works.
http://support.apple.com/kb/TS3694
Similar Messages
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Just as the title says.Ask me for additional information if needed.Thanks for helping
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer. -
I have problem with my iphone 3gs ( ISO 5.0.1) , it is stuck on apple LOGO and just restaring from time to time after long time will open then i am able to see all app so i tried to update it to new 5.1.1 but not getting update and showing below messege the iphone could not be updated. an unknown error occurred 11
thanksif itunes can no longer pickup your ipod, and you cant even do anything to your ipod, your best option is to either call apple care, or just take it to the nearest apple shop. i had a similar problem, mines currently at apple care repairs and they might just end up giving me a replacement.
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HT201210 iPhone could not be updated An unknown error occurred (3004)
iPhone could not be updated An unknown error occurred (3004)
plz help me how to fix itPlease see the More Like This section on the right.
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I have problem in itunes i updated iphone 4s and could not be updated an unknown error occurred 3194
i have problem in itunes i updated iphone 4s 5.1.1 and could not be updated an unknown error occurred 3194
Please see the More Like This section on the right.
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the ipad ipad cannot be restored. an unknown error occurred (3194). help on this problem please ?
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
I keep getting "the network connection could not be established" message when trying to update my iPad, iPad2 and iPhone4 devices using either my iMac or MacBook. The Macs and iOS devices are apparently working correctly otherwise. Problem started about a day ago when I connected one of the iPads to my iMac and iTunes notified my of an update for the device. I tried and got the above message. Tryied other iPad2 and iPhone4 and get the same message. Also, get same message when trying to update using the MacBook. My system SW is 10.7.3 on the iMac and 10.6.8 on MacBook. iTunes is version 10.6. Have gone thru the check list of things to check and have re-started. Would appreciate any ideas. Thanks.
Another user named Springbk posted a fix that worked for me as I was having the same problem today:
I Changed my DNS settings to OpenDNS
On a Mac go to SYSTEM PREFERENCES>NETWORK>ADVACED>DNS
change DNS by adding ( + )
208.67.222.222
then
208.67.220.220
click okay/apply after. then try the update. after the update, just delete the two open DNS server numbers. should revert back to your old one. -
I can't open my itunes application, keep getting message - the itunes application could not be opened, an unexpected error occurred (13010) Please help
Try removing the Genius database. In the "Finder" go to the /username/Music/iTunes/ folder and delete the "iTunes Library Genius.itdb" file. This may allow the program to launch again. This file will be recreated upon first use of the "Genius" feature.
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The iphone "I Phone" could not be resored an unknown error occurred(1015)
the iphone "I Phone" could not be resored an unknown error occurred(1015)
This usually occurs when trying to "unjalibreak" a jailbroken phone.
If this is the case, you cannot get help on this forum due to the Terms of Use. You'll need to search elsewhere for help. -
HT3743 the iphone 4s'' iphone 4s'' could not be res Restoed Unknown error occurred(21)
the iphone 4s'' iphone 4s'' could not be res Restoed Unknown error.thank
iOS: Resolving update and restore alert messages
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whenever i try to burn a CD, it always ejects the CD and comes up with "the attempt to burn a disc failed. an unknown error occured(2131)" all i want is a CD for my new car! help!!!!!!
I am having the same error.
Here is the diagnostics:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1420
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0029ABC407EFA0C8
Current user is not an administrator.
The current local date and time is 2012-11-17 15:15:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 14630cdc2320d5605273b29d2b5860b8
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp DVD+-RW TS-L632H, Rev D200
Drive is empty.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 2131(0x00000853). It happened on drive E: TSSTcorp DVD+-RW TS-L632H on CDR media at speed 0X. -
I'm trying to restore my ipad, we forgot the passcode. I get into iTunes, and click on the update and restore button. After a minute I get a message that says, "the ipad software update server could not contacted. Unknown error occured (-23). What can I do?
Temporarily disable any security software on the computer and try again.
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New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???
laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall? -
Tried to upgrade as instructed and after uninstalling and reinstalling (even back to the former iTunes which I was happy with)several times, keep getting message "Procedure entry point could not be located in dynamic link library" followed by "iTunes was not installed properly" "Error 7". Help, please??
Entry point errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. Unfortunately you neglected to include the detail of which dll is mentioned.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
HT201210 The Iphone " I Phone" could not be resortored an unknown error occurred ( -1)
A recovered version of this content exists from Jan 14, 2013 11:06 AM. Would you like to use the recovered version or delete it?
http://support.apple.com/kb/TS3694
error 1 could be a hardware issue, follow the instructions to resolve using the link provided, if that doesn't help you will have to take it into apple. -
Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).
Please Help i need this phone....and i dont have the money to replace it!I havent jail broken it so its probable a hardware issue then.......well then.......
anyway thanks man
Cheers!
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