TS3694 cant update unknown error 6

cant  update to os6 spent 6 hours downloading itunes and os 6 get unknown error 6

Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Similar Messages

  • Photos wont update - "unknown error (-48)" comes up on pc

    Have downloaded latest version of updater etc but for some reasons when I try and sync from a file folder and then confirm when it updates I get the message i-pod cannot update unknown error (-48). Any ideas?

    Please see the two articles below:
    http://support.apple.com/kb/TS3694
    http://support.apple.com/kb/TS3125

  • Why do i receive a message "cant sync, unknown error (-50)

    why do i receive a message "cant sync, unknown error (-50)

    http://support.apple.com/kb/TS3694#error50

  • IPod cannot be updated Unknown error-48

    Help - have installed iTunes 7.0.1 and am trying to keep ALL the music on my iPod so have tried to set the options to manual update. But although the computer senses the iPod is connected, when I try and drag new files to my iPod, I get the message "iPod cannot be updated Unknown error-48" Any advice gratefully received

    Hey!
    Just an update since last week.
    Still comes up with the "Unknown Error_48" when coupled to the Mac.Doesn't sync to iTunes and says it's upto date in the summary.Never had any issues like this (until iTunes 7 and 1.2).Kinda renders the whole iPod thing a bit useless.
    Being able to update the library on your Pod is essential.Otherwise what's the point?My Pod still 'works'but not quite the way Apple intended I think.
    SORT IT OUT APPLE!!
    John
    iMac G5 1.8GHz 20"   Mac OS X (10.4.7)   ipod 30GB Video Black v.1.2 Agent 18 Case iTunes 7.0 Bose Sounddock
    iMac G5 1.8GHz 20"   Mac OS X (10.4.7)   ipod 30GB Video Black v.1.2 Agent 18 Case iTunes 7.0 Bose Sounddock
    iMac G5 1.8GHz 20"   Mac OS X (10.4.7)   ipod 30GB Video Black v.1.2 Agent 18 Case iTunes 7.0 Bose Sounddock

  • TS3198 iphone could not updated unknown error occurred(11)

    iphone could not updated unknown error occurred(11) when restoring the iphone 3g. Please help.

    When I search for the error code, everything leads to articles about the device being jailbroken, which would mean Apple doesn't support that device anymore. Can anyone confirm this?

  • HT201210 I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.

    I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.
    <E-mail Edited by Host>

    You might try reading the entire help document you linked from:
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • IPod cant be updated (unknown error -50)

    I made a fresh install of WinXP pro (with a nLite customized CD). I installed iTunes (current version) and my iPod Shuffle is recognized by the program. But if I try to copy songs to my iPod, iTunes says that my iPod cant be updated. The volume cant be read or written. Sometimes a 2nd error message occurs that says unknown error (-50).
    I get no error message during startup of iTunes, the iPod is recognized by iTunes and Windows as well. All seems to be working, but it dont if I tried to update the iPod. I assume that a needed service of windows maybe missing, but dont know which one are necessary.
    I also tried to reset my iPod. But this do not work with this version of iTunes. So I use the older program ipodsetup to reset my iPod to version 1.14 but this doesnt solve my prob too.
    Any ideas? Plz help!
    Plz help.

    It's weird. I format my iPod and plug it into usb again. iTunes popup and asked for a name of the new iPod. I choose one and I choose autofill, too. Then iTunes filled up my iPod with songs. So far every thing was ok. But after this op was finished, I make some settings which needs to be saved on my iPod Shuffle and of course the same error occurs again. I cant put songs on it manually, this seems only to work on 1st launch of iTunes (u know every time u start iTunes the message "dont plug off iPod..." appears, where I got no errors messages at all).
    I need ur support becuz I cant figure out the reason why this happens! I cant use my iPod becuz I cant choose which music has to be copied on it.

  • TS3694 What is Unknown error 6 when updating iOS?

    There is no information about "Unknown error 6" when trying to update to iOS 6.0.1  Any help would be appreciated.

    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • IFooty update, unknown error. How do i delete it?

    A few days ago i put iFooty on my iPhone 3g, and it worked great.
    Today i see that there is an update for it, so i try to update it from my phone. It tells me that it will update next time i sync it.
    When i sync my phone i get an error saying (something similar to)...
    "The application iFooty wont install, an unknown error has occured (0XE800002E)".
    I have tried to completely reload it, deleted it off the phone, reset my phone, tried to re-sync the phone numerous times, but still get the same message.
    I have now lost interest, and would like to get rid of the app off both my phone and itunes. I still have the red (1) on my application store updates on my phone, thats annoying me because i cant update it at all.
    I can tick or untick the application on itunes, but dont know how to remove it from the applications list.
    Any ideas?

    Yep, that got grid of it.
    The funny thing is, is that Applications didnt show under Library on iTunes. It was ticked under preferences, so i unticked it and reticked it, and then it appeared.
    I have managed to delete it off my phone and off itunes now though, tanks.

  • TS3694 itunes gives unknown error (21).

    Hello, ever since the new IOS update in Oct 2013, my iphone has been slowly dying. when I mean dying I mean certain functions did not work anymore, such as
    camera, lock button-( which meant I could not turn phone off unless I ran battery dry). All other functions like messaging or texting, making and recieving calls worked. This continued up until I went to Cuba for a week during Xmas and had to run battery dry so would not incure roaming charges. After returning back to Canada, I tried to charge the Iphone but it kept looping the apple logo over and over. I then connected phone to itunes and tried to restore it and could not. Yes I have latest version of itunes for PC and it would give me unknown error 21. Could this be a batterry issue. Please help..

    I just wanted to add that I have updated to iTunes 10, and this problem still exists.

  • Cannot update, "unknown error"

    I am trying to update to Mavericks, but after I enter my password and hit enter, it says "Unknown error". And then it gives me, "We could not complete your request. There was an error in the App Store. Please try again later. (4)"
    This happened last night (I tried signing in, but had forgotten my password, so changed it) and I cleared caches and cookies, turned off and restarted the computer several times. Same thing. Waited and tried again this afternoon, same thing.
    I also tried purchasing a free app from the App Store and get the same error.
    Any help?

    Oops. You are right! Thank you.
    Currently, I may have the problem solved, based on Demo's suggestions on this thread: https://discussions.apple.com/message/21255907#21255907
    What I did: I signed out of itunes, restarted the computer and opened the App Store. I tried adding Mavericks, but got the error messages (in the opposite order though) again. Then I tried to view my previous purchases and it made me sign in and verify payment information. After that, Marvericks started to download. At least it looks like Mavericks is downloading right now.
    Fingers crossed!!

  • TS3694 what is unknown error 3194

    Whilst trying to restore my 3GS the message 'unknown error 3194 occurred'. What does this mean?

    It sounds like security software may be interferring.  I would try to disable or uninstall any 3rd party security software installed.
    http://support.apple.com/kb/TS3694#error3194
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • Cant update nano (error code "1417")

    every time i try to update my nano to 1.1.1 it goes back to my library and takes about 2 minutes to get a error message: The iPod "___" could not be updated. An unknown error occurred (1417).
    what is wrong? help is greatly appreciated.
    Windows XP Pro

    okay, sry for this, ive been screwing with it for a while and i finally figured out that if u update while its syncing itll just stop the syncing. nobody answer this. sorry

  • January software update unknown error -2

    I just bought an iPod Touch and I am trying to apply the January software update. I continually get the error message:
    We could not complete your iTunes Store request.
    An unknown error occurred (-2).
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    I tried the update on another computer and I got the same error. I also get the error on both computers: from the iTunes Store home screen, when I click on iPod Touch January Software Upgrade I see the error. I think it is some sort of connection problem. Maybe the Apple servers are getting hit with a lot of upgrade requests?

  • ITunes cant open-unknown error (-50) HELP

    My Itunes8 was working just fine and then all of a sudden i kept getting "The itunes applications could not be opened. An unknown error occured (-50)." i tried repairing the program, uninstalling it and then reinstalling it but i keep getting the same thing. if someone knows the solution to this please i need your help. i have no clue what this means and ive been searching the internet for days to find a solution. i need my itunes or else my ipod is useless i tell you useless.

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    Have installed any of the following:
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    If you Quicktime works normally, work through the following troubleshooting article for iTunes.
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    http://support.apple.com/kb/TS1421
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    http://support.apple.com/kb/TS1717

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