TS3694 Does not give me an error number.  Just says "Can't back up due to error."

Trying to back up iphone 5, to computer/icloud.  Won't work
Says, "Can't back up iPhone due to error."  It doesnt give a number for reference.
My Computer operating system is 10.6.8 Snow Leopard.  iTunes 11.1.5  iPhone iOS 7.1

Hi
I tried cleaning the cache and cookies on Firefox as one of you suggested. But, it didn't work.

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