TS3694 error 1015 when restore the software

error 1015 when restore the software please give me answer

http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US#error1015
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
Discussing jailbreaking and jailbroken devices is forbidden by the terms of service here.

Similar Messages

  • TS3694 how do you solve a error 1015 when restoring a iphone from recovery mode?

    how do you solve a error 1015 when restoring a iphone from recovery mode?

    This error is generally exhibited when someone tries to downgrade iOS. See this support document http://support.apple.com/kb/TS3694
    This is the part you are looking for.
    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported. 
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • TS3694 i have show the error 1015 while restore the iPhone 3g

    i have show the error 1015 while restore the iPhone 3g

    The phone was jailbroken. You can't get help here. Discussing jailbroken phones is forbidden by the terms of service.

  • HT1414 how do i solve error 1015 when restoring?

    how do i solve error 1015 when restoring ios using itunes?

    You find an answer somewhere else or buy a new phone.
    You can not get help here for a jailbroken phone.

  • TS3694 Error 3014 when restoring my 3GS. What do I do?

    Error 3014 when restoring my 3GS. What do I do?
    Tried to sync phone. Insufficient space by 100 mb. Removed all audio, same message when syncing, although almost 4 gb free. Backed up to iCloud,  then tried to restore when Error 3014 came up whilst restoring. What next, as restore stops at this point?

    http://support.apple.com/kb/TS3694

  • TS3694 error 1015 during restore iphone 3g

    error 1015 during restore iphone 3g
    please help

    Your phone was jailbroken or you are attempting to install an unsigned version of iOS.
    You can't get help here.

  • TS3694 How do I solve error 1015 when updating the firmware????

    Can some kind person please help me with this problem? I have the latest iTunes and I have now tried 4 times to update my phone and I get the same message everytime, Thanks

    You will get that message if you tried to downgrade the firmware. It is usually associated with jailbreaking, and if that is the case there is often no way to fix it.
    Try to force it into restore mode:
    Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
    Disconnect the USB cable from the iPhone, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
    Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.
    Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
    Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
    If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
    Use iTunes to restore the device.
    If you do not see the "Connect to iTunes" screen, try these steps again.
    If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
    When the iPhone finally appears in iTunes, choose "restore from backup".

  • TS3694 error 3194 when restoring

    i keep getting error 3194 when i try restorig my iphone to a lower firmware and i have tried using two different computers what do i have to do to restore it ?

    YOU CAN'T DO THAT.  THAT'S WHY YOU'RE GETTING THIS ERROR.  IT IS NOT SUPPORTED.  YOU MAY HAVE DAMAGED YOUR PHONE FOR GOOD.

  • HT3743 error 23 when restoring the iphone 4 to the original setting

    how to fix this problem so I can reset the iphone 4 back to it original setting

    You are going to have to provide a little more information in order for anyone to help you. What do you mean "get it back to it's original setting"?
    What original setting are you referring to?
    GB

  • I keep getting an error message when installing the trial of Photoshop CS6.

    I've tried installing it mulitple times and have tried some of the troubleshooting solutions but nothing seems to work and this message continues to pop up. Any help?

    Do you receive any error messages when downloading the software?
    Alternately you can initiate a direct download by following the directions listed at http://forums.adobe.com/thread/981369.

  • TS3694 What is the cause of "error 1015" when trying to restore and update an iPhone 3gs?

    What is the cause of "error 1015" when you're trying to restore and update an iphone 3gs? My iphone is currently in recovery mode and can not get out of it. All the information about my iphone shown on itunes is only marked as- N/A. How can I get my iphone out of recovery mode and get it to recover and update?
    Thank you,
    MacQuestioner3

    http://support.apple.com/kb/TS3694#error1015, which says:
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    In other words, either your phone is jailbroken and you are sadly out of luck or you are trying to downgrade iOS.

  • HT1267 Im trying to restore my iphone 3G, i used itunes to restore it so it downloaded the iOS, after that it gives me the error 1015, when i read about the error then it tells me that i was downgrading, but how come since i used itunes to restore?

    Im trying to restore my iphone 3G, i used itunes to restore it so it downloaded the iOS, after that it gives me the error 1015, when i read about the error then it tells me that i was downgrading, but how come since i used itunes to restore? why didnt it automatically provide me with the latest software made perfectly for the iPhone?

    Your phone was jailbroken. You can't get help here.
    In VERY RARE circumstances, this may indicate a hardware failure.

  • TS3694 i am getting system error no. 1015 while restoring the I phone

    i am getting system error no. 1015 while restoring the I phone

    Sounds like you're trying to downgrade the OS. tsk tsk tsk...
    http://support.apple.com/kb/TS3694#error1015
    Or it is probably jailbroken.

  • TS3694 Ipad won't turn on at all, and is recognized by itunes as being in recovery mode- when I try to restore it stalls on the portion stating "preparing device for restore" and on the page it says "itunes is restoring the software." Been like this for a

    Ipad 4 won't turn on at all, and is recognized by itunes as being in recovery mode- when I try to restore it stalls on the portion stating "preparing device for restore" and on the page it says "itunes is restoring the software." Been like this for a day. I read the restore notes on apple, but this seems to be a little more unique than the standard recovery issues. Any ideas as to why I seem to keep stalling during the restore process?

    Couple of things I can think of before going to the Apple store.
    First, if you can, power off the iPad. Then connect it to the charger that came with the iPad and plug that into a known good wall outlet. Leave it there at least an hour then try to reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart.
    Also, you mentioned you have the latest iTunes. But it would be good to check the actual version. If the iPad is running iOS 7 you need iTunes 11.1 or later.

  • TS3694 Please tell me how to resolve error 1015 when trying to restore an Iphone 3g!!!!

    Please tell me how to resolve error 1015 when trying to restore an Iphone 3g!!!!

    https://discussions.apple.com/message/18540882#18540882

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