TS3694 error 2001 when trying to restore my 2 weeks iphone 5 , not working :(

Hello
Since yesterday my new iphone 5 is not responding, first logo flashing, not not possible to restore in itunes (error 2001)
please can someone help?
genius bar used to be quick to give you appointments but now you have to wait 4 or 5 days and i need my telelphone for work
did anyone had a similar issue?
many thnaks guys

Follow Resolution steps for the stated error as in the Support Doc. where you posted the query.

Similar Messages

  • TS3694 What is the cause of "error 1015" when trying to restore and update an iPhone 3gs?

    What is the cause of "error 1015" when you're trying to restore and update an iphone 3gs? My iphone is currently in recovery mode and can not get out of it. All the information about my iphone shown on itunes is only marked as- N/A. How can I get my iphone out of recovery mode and get it to recover and update?
    Thank you,
    MacQuestioner3

    http://support.apple.com/kb/TS3694#error1015, which says:
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    In other words, either your phone is jailbroken and you are sadly out of luck or you are trying to downgrade iOS.

  • TS3694 error 9006 when trying to restore

    error 9006 when trying to restrore

    Error 2, 4 (or -4), 6, 1000, 9006
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • TS3694 error 3194 when trying to restore version 6.0 don't like version 7 settings

    Is anybody able to help regarding error 3194.  I'm trying to reset my iphone to version 6 as I don't like version 7 and when I've tried I get that error.
    Any suggestions would be gratefully appreciated.
    thanks

    Thanks for the information. I downloaded the Active X from the link you provided but I am still getting the same error message
    Date: Wed, 15 Dec 2010 17:01:23 -0700
    From: [email protected]
    To: [email protected]
    Subject: Error message when trying to install Flash 10.0.45.2
    If I remember correctly, there were two different installers for 10.0.45.2: one that did the checking for a newer version, and one that did not.
    The forum search is currently disabled, and I cannot find the topics that were discussed at the time.
    However, I still have the installers for the non-check version available for download on my servers:
    http://www2.gol.com/users/pbw/filelib/install_flash_player_ax.exe (ActiveX)
    http://www2.gol.com/users/pbw/filelib/install_flash_player.exe (plugin)
    >

  • Error 2001 when trying to restore iPhone 4

    My phone crashed on me today and I am trying to fix. 
    Went to restore and getting error 2001 message.  I am not using any accessories.  The cable goes directly into my iMac.  Help!

    http://support.apple.com/kb/TS3694

  • TS3694 I get an error 2001 when trying to restore my iphone 4 and it won't reset, what can I do?

    does anyone know how to restore an Iphone 4 to factory settings? I receive an error code 2001 and it won't restore ...now my I have a dead phone

    Also look here.
    http://support.apple.com/kb/TS3694#error2001

  • TS3694 error 1394 when trying to restore, silver logo all steps taken per apple service.

    what to do ? it wont restore.

    Try to get the iPad into recovery mode as described below.  You may have to try to get into recovery mode more than once.
    http://support.apple.com/kb/HT1808

  • TS3694 error message when uploading new ios 6, now phone does not work..

    USB pic on screen and phone wont do anything, itunes wont connect. I have updated itunes and restarted computer and still nothing....please help!!

    This is my reply as a blind user we require infomation about changes to how the iPhone works with a new upgrade, so in IOS 6 to get the App Store to work istead of touch and then tap twice or move the screen to the next page we now have a differant way , all you do is touch the next thing on the line of Apps and it moves 4 places..

  • HT201210 I get the following error message when trying to restore seeting: unexpected error occurred (3014). anyone will be able to help please? thanks

    I get the following error message when trying to restore settings on my iphone:settings could be restored due to an unexpected error occurred (3014). anyone will be able to help please? thanks

    Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
    Thanks!

  • TS3694 I am getting 1015 error message when trying to restore iphone 3Gs

    I am getting error message when trying to restore iphone 3gs

    If this is your phone, it appears that you had either loaded the iOS 7 beta on it and it is now expired or you are not trying to restore the phone correctly. Did you attempt to update using something other than the standard procedure in iTunes? You cannot install a custom iOS file.

  • TS3694 Please tell me how to resolve error 1015 when trying to restore an Iphone 3g!!!!

    Please tell me how to resolve error 1015 when trying to restore an Iphone 3g!!!!

    https://discussions.apple.com/message/18540882#18540882

  • TS3694 My ipod touch encountered some water and wont turn on. Is there  anything we can do to get it working again? It says error 3104 when trying to restore it. Thank you

    My ipod touch encountered some water and wont turn on. Is there anything we can do to get it working? It says error 3104 when trying to restore. thank you

    Maybe here:
    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

  • HT201413 How do i resolve error 47 when trying to restore iPhone3Gs?

    How do i resolve error 47 when trying to restore iPhone3Gs?

    Hi alsoharryshine,
    If you are getting an Error 47 when attempting to restore your iPhone, you may find the following articles helpful:
    Apple Support: Resolve iOS update and restore errors in iTunes
    http://support.apple.com/kb/ts1275
    Apple Support: Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/TS3694
    Regards,
    - Brenden

  • Ipod nano gets unknown error -48 when trying to restore

    Hi All
    My Ipod nano gets unknown error -48 when trying to restore and download the software update. Specifcally, when I connect my ipod, I get a message saying itunes cannot access the ipod and that I should restore it. I go the the ipod tab, hit the restore button and the download begins (approx 16mb). The download completes, and then I get this message :
    There was a problem downloading the ipod software for the ipod "ipod". An unknown error occurred (-48).
    Please help !!!!!

    Even though not specifically listed, try the steps here:
    http://support.apple.com/kb/TS1372
    If you know someone with an XP windows machine try the reset utility on their computer.

  • I have an iphone 4 and i just updated to ios5 and i can't get my music to stay on my iphone and i also keep getting and error message when trying to restore iphone. anyone else having this problem?

    i have an iphone 4 and i just updated to ios5 and i can't get my music to stay on my iphone and i also keep getting and error message when trying to restore iphone. anyone else having this problem?

    When you restore, which error # appears?

Maybe you are looking for