TS3694 error 6

I am trying to update iPhone 4 form IOS 5.11 to 6.0 and iI am geting the following error "The iphone "iphone" could not be restored. an unknown error occurred (6)"

Try this support document http://support.apple.com/kb/TS3694
The error explanation
Errors related to third-party security software
Error 2, 4 (or -4), 6, 40, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or photos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Similar Messages

  • TS3694 error code 6?

    I receieved an error code (6) as I was updating to IOS 7.. what do I do?

    Hey oysta81,
    Thanks for the question. The following article outlines error 6:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, 9006
    1. Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
    2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    3. Verify that access to ports 80 and 443 are allowed on your network.
    4. Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
    5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
    6. Restore your device while connected to a different network.
    7. Restore using a different computer.
    Thanks,
    Matt M.

  • TS3694 error code 3914. Does anyone know how to solve this problem? My ipod touch is stuck in recovery mode. would be grateful of any help.

    Ive been trying to restore my ipod touch and it comes up with the error code 3914. Also, the ipod is stuck in recovery mode. Can anyone help?

    http://support.apple.com/kb/TS3694#error3194
    I realize you already saw this knowledge base article, but you need to read it more carefully.

  • TS3694 Error (-4) syncing iPad to iTunes

    http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US
    Is there a solution to this problem yet? I have updated iOS and iTunes and still i get this error (-4) when I try to sync/backup. And it stays stuck, apparently trying to sync. Very frustrating, especially as Apple have known about this problem for a while now

    Eject the iPad from iTunes and the Mac, reboot the Mac again and try resetting the iPad by holding down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen. Let go of the buttons and let the iPad start up and then try again.

  • TS3694 error 1656 what does that mean

    Error 1656 what does that mean

    http://support.apple.com/kb/ts3694 this is a list of all common error messages.

  • TS3694 Error message "2001" when trying to restore an iPhone?

    Can anyone tell me what error 2001 means, and what I can do about it? We're attempting to restore an iphone that got wet.

    Also look here.
    http://support.apple.com/kb/TS3694#error2001

  • TS3694 error code 3194 when trying to restore my ipad?

    error code 3194 when trying to restore my ipad?

    Hey bfcjamie,
    Thanks for the question. Error 3194 usually occurs when iTunes is unable to communicate with the update-and-restore server. The following articles may help to resolve your issue:
    iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
    http://support.apple.com/kb/TS4451
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    1. Install the latest version of iTunes.
    2. Check security software and ensure that communication to gs.apple.com is allowed. Follow these steps for assistance with security software.
    3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow the advanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    4. Try to restore from another known-good computer and network.
    5. If the errors persist on another computer, the device may need service.
    Thanks,
    Matt M.

  • TS3694 error 3194 what does it mean

    I was trying to install iOS 6.0.1 on my 3gs but it keeps getting a error 3194 message that says cant reset

    http://support.apple.com/kb/ts3694 this is a list of all common error messages.

  • TS3694 error code 3014 ,can anyone help , iphone 3gs is stuck in recovery mode

    hi can anyone help me ...my son gave me his 3gs and i have tired to restore it itsstuck in recovery mode ...error code 3014

    Top hit on google: http://support.apple.com/kb/ts3694
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.

  • TS3694 error 16 what is it

    error 16 what is it please

    Per support.apple.com/kb/ts3694, the article that you were just reading:
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.

  • TS3694 error code 3014 after backing up stage of installing ios6

    whilst trying to load ios 6 onto my iphone 4 as backup is completing error code 3014 comes up this has happened 3 times now?

    Check this support document http://support.apple.com/kb/TS3694 and expand all sections. Look for error 3014 and you will see it happens to deal with contacting the Apple server to verify the upgrade. Try connecting to iTunes via the computer and cable and see if that will fix your problem.

  • TS3694 Error code 1015 on my old 3G

    Bought a 3G and reset it via the menu options on the phone in order to erase previous content and rest the phone itself. It crashed during this phase and got stuck in the grey screen with the Apple motif. I have since managed to get it back to the screen showing the Itunes icon and cable indicationg I need to plug it into the computer. I hvae done this and the phone is recognised and the fact the phobne needs an itunes restore is started but 2/3rd of the way through it crashes with the code 1015.
    Anyone had this before and anything I can do about it or should I just get another phone!
    Cheers

    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go toSettings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state
    http://support.apple.com/kb/TS3694#error1015

  • TS3694 error message 1015????

    anyone help - iphone has died, tried restoringbetc & following all instructions on itunes, now saying cant restore error 1015, tried to follow error message link , not working at all. anyone advice?
    also this used t obe my mates phonr so i had to "unlock it" back in feb, but its beenfine since then - just for you info

    This error normally appears if you atempted to downgrade or modifiy the iOS.  Is your iPhone jailbroken? http://support.apple.com/kb/TS3694#error1015

  • TS3694 Error message

    I am trying to restore my iphone, i've gotten this exact same error message twice now please help.  The iphone could not be restored. An unknown error occurred (3).

    This error normally appears if you atempted to downgrade or modifiy the iOS.  Is your iPhone jailbroken? http://support.apple.com/kb/TS3694#error1015

  • TS3694 error 1600

    I'm hoping someone can please tell me how can error 1600 be corrected while trying to restore my iPhone4S.

    error code 1600 follow instructions to resolve http://support.apple.com/kb/TS3694#error1601

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