TS3694 error code 3004

Trying to update ipod to 6 and received the message could not upgrade ipod unknown error code 3004. what do i do?

Just what it says in the article you attached:
Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
Test restoring while connected to a known-good network.

Similar Messages

  • TS3694 Can't update iOS7 to Iphone 4 with error code 3004

    Hi Support,
    I can't upgrade my iphone 4 OS to iOS7. Please advise what error code 3004 means.
    Regards,
    Alex Man

    From the article that the question was posted from:
    Network connection or download errors
    Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com)  on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
    Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
    Test restoring while connected to a known-good network.
    Error 3004: If you're using a Mac, you may be able to resolve an error 3004 by quitting iTunes and using the following command in the command line: dscacheutil -flushcache.

  • TS3694 what is error code 3004

    i cannot recover or restore my ipad it gives me a error code 3004.

    Just what it says in the article you attached:
    Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
    Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
    Test restoring while connected to a known-good network.

  • Help me with error code 3004

    how do you downgrade an iphone 4 ios 7 to ios 6
    and get pased error code 3004 or "this divice is not elegable"

    I can't help Jessica, but I can relate. I'm having the same problem, same error message with Vista.

  • TS3694 iPhone - Unable to restore - Error code 3004

    Hi... I persistently encounter an unknown error (3004) when trying to restore my iPhone.  I am using Windows 7.  Would any one be able to advise how I can resolve the problem.  Thank you.

    Did you ever use tinyumbrella to hack your phone?  It may have altered your computer hosts file, blocking access to Apple servers (gs.apple.com)
    "Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network."
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • TS3694 i am trying to restor my i pad. but i keep getting an error code 3004

    I am trying to restor and update one of my i pad but i keep getting an error code 3004

    figured it out

  • TS3694 error code 3914. Does anyone know how to solve this problem? My ipod touch is stuck in recovery mode. would be grateful of any help.

    Ive been trying to restore my ipod touch and it comes up with the error code 3914. Also, the ipod is stuck in recovery mode. Can anyone help?

    http://support.apple.com/kb/TS3694#error3194
    I realize you already saw this knowledge base article, but you need to read it more carefully.

  • TS3694 error code 3014

    need some help with this error code pls ?? my ipod touch will not charge properly on its docking station and when i put it on itunes to restore it comes up with this error code 3014

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.
    and maybe:
    HT4061 error message 3014.: Apple Support Communities

  • TS3694 Error code 3014, not explained although in heading.  I could not update my iphone to OS6 as received 3014 error.  Please explain or help

    Hello, received error code 3014 when updating my iphone software to ios6.  Click on help error code but nothing was displayed.  Can anyone tell me what the code mean and how I get my iphone updated?

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

  • TS3694 error code 3194 when trying to restore my ipad?

    error code 3194 when trying to restore my ipad?

    Hey bfcjamie,
    Thanks for the question. Error 3194 usually occurs when iTunes is unable to communicate with the update-and-restore server. The following articles may help to resolve your issue:
    iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
    http://support.apple.com/kb/TS4451
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    1. Install the latest version of iTunes.
    2. Check security software and ensure that communication to gs.apple.com is allowed. Follow these steps for assistance with security software.
    3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow the advanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    4. Try to restore from another known-good computer and network.
    5. If the errors persist on another computer, the device may need service.
    Thanks,
    Matt M.

  • TS3694 error code 6?

    I receieved an error code (6) as I was updating to IOS 7.. what do I do?

    Hey oysta81,
    Thanks for the question. The following article outlines error 6:
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, 9006
    1. Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
    2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    3. Verify that access to ports 80 and 443 are allowed on your network.
    4. Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
    5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
    6. Restore your device while connected to a different network.
    7. Restore using a different computer.
    Thanks,
    Matt M.

  • TS3694 error code 3014 ,can anyone help , iphone 3gs is stuck in recovery mode

    hi can anyone help me ...my son gave me his 3gs and i have tired to restore it itsstuck in recovery mode ...error code 3014

    Top hit on google: http://support.apple.com/kb/ts3694
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.

  • TS3694 error code 3014 after backing up stage of installing ios6

    whilst trying to load ios 6 onto my iphone 4 as backup is completing error code 3014 comes up this has happened 3 times now?

    Check this support document http://support.apple.com/kb/TS3694 and expand all sections. Look for error 3014 and you will see it happens to deal with contacting the Apple server to verify the upgrade. Try connecting to iTunes via the computer and cable and see if that will fix your problem.

  • TS3694 Error Code 40 problem.

    The other day my dad's iPhone 5s went into recovery mode for some strange reason and every time I try to take it out of recovery mode a error code pops up (error code 40) and I have no idea how to fix it. PLEASE HELP!!

    What happens when you tried steps listed in the Support Doc. where you posted you query ?
    http://support.apple.com/kb/TS3694#10
    If Restore in iTunes fails: It could be hardware failure.

  • TS3694 Error Occurred (3004) What is the problem

    I try to fixed my problem wiht Apple store in Thailand
    it look like no one can fixed my problem
    i need to try to fixed by my self
    i get prpblem for Error Occurred (3004)
    what is that error?
    How i can fixed this issue?
    I am Stay in Thailand
    but i buy the iPhone 5s from China
    Apple in Thailand is not welcome me to fxied the problem
    let me go to China to fixed the problem
    but i can't speck Chinese
    I flight to China to try to fixed the issue also can't help me to fixed the problem
    Best regards,
    Chanya

    Refer to here http://support.apple.com/kb/TS3694#error3004

Maybe you are looking for

  • Videos take all the screen in Full Screen mode!!!!!

    I mean, if you have a flash, and a video on it, which is smaller than the size of the flash, AND if the project is set to be in Full Screen, then, when you publish it and test the .exe, the video will TAKE all the screen area! I have included some pi

  • Can someone throw light on implementing "Oracle Financial Accounting Hub"

    Can someone help me with the responsibilities and navigation for implementing **Oracle Financial Accounting Hub*.* Looking for material other than FAH implementation & user guides pl. Thx Edited by: user11215514 on May 30, 2009 3:19 PM

  • Questions LRS-Network

    Hallo everybody, I am working with the network model and I have several questions especially relating to the lrs network. I have a utility datamodel with several tables. Each table has a geometry column but only for one table or the features in this

  • What is missing pairing record

    what is mising pairing record, and how to resolve it ?

  • Help please what im i doing wrong here (encryption)

    Hi All, I wonder if anyone here can help me. I have an algorithm to decrypt a password from a string and i am struggling to decrypt it. The algorithm itself shows an example and i tried the example but i cant get the results that were shown in the ex