TS3694 error code 3014

need some help with this error code pls ?? my ipod touch will not charge properly on its docking station and when i put it on itunes to restore it comes up with this error code 3014

Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.
and maybe:
HT4061 error message 3014.: Apple Support Communities

Similar Messages

  • TS3694 error code 3014 after backing up stage of installing ios6

    whilst trying to load ios 6 onto my iphone 4 as backup is completing error code 3014 comes up this has happened 3 times now?

    Check this support document http://support.apple.com/kb/TS3694 and expand all sections. Look for error 3014 and you will see it happens to deal with contacting the Apple server to verify the upgrade. Try connecting to iTunes via the computer and cable and see if that will fix your problem.

  • TS3694 Error code 3014, not explained although in heading.  I could not update my iphone to OS6 as received 3014 error.  Please explain or help

    Hello, received error code 3014 when updating my iphone software to ios6.  Click on help error code but nothing was displayed.  Can anyone tell me what the code mean and how I get my iphone updated?

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

  • TS3694 error code 3014 ,can anyone help , iphone 3gs is stuck in recovery mode

    hi can anyone help me ...my son gave me his 3gs and i have tired to restore it itsstuck in recovery mode ...error code 3014

    Top hit on google: http://support.apple.com/kb/ts3694
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.

  • TS3694 My iPad says it has to restore to update, but it will not.  It is caught in a cycle of not being able to restore but needed to restore.  I keep getting error code 3014 but I can not figure out what this means!

    My iPad says it has to restore to update, but it will not.  It is caught in a cycle of not being able to restore but needed to restore.  I keep getting error code 3014 but I can not figure out what this means! nor can I do anything about it!  So Frutrated!

    Also...
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    But... if the Device has been Modified... this will Not necessarily work.

  • TS3694 After reading many articles and posts it appears to me that error code 3014 is so random no one knows what it really is.....

    After reading many articles and posts it appears to me that error code 3014 is so random no one knows what it really is.....
    Do I basically have to just keep trying over and over again?

    A possible reported cause is using "Clear history when Firefox closes" to clear the browsing history, so if you use this then try to exclude the history.
    In a few days (Tuesday) Firefox 30 will be released that has a fix for some of the causes, so can have a lot at that new version.

  • HT201210 what does  error code 3014 mean

    my iphone4 is stuck in recovery mode and itunes cant restore it bc of error code 3014 i need help PLEASE!

    http://support.apple.com/kb/TS3694#error3014
    Here is info on Recovery Mode: http://support.apple.com/kb/HT1808

  • What is error code 3014? And How to fix it?

    What is error code 3014? And How to fix it?

    Error code 3014 is covered on this page : http://support.apple.com/kb/TS3694 - click on '3014' in the list of errors at the top of the page and it should take you to some troubleshooting for it ('network connection or download errors')

  • HT4972 i keep getting error code 3014 trying to update and then restore my ipad. any ideas?

    error code 3014. wont update and then wont allow ipad to restore

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    From above link:
    Resolve communication issues
    Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
    Common errors: 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software", or say the "device isn't eligible for the requested build".
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
     Cheers, Tom

  • IPhone 5 won't reboot - Error Code 3014 !!

    My iphone 5, running iOS 6.1.1 , has been jailbroken for about a week now, when all of a sudden it froze today. It shut off and restarted, and has been stuck on the apple bootlogo for hours. I tried to restore in recovery mode, and got error 3014, i tried to restore in DFU mode and got error 3014, i've attempted restores in both modes about 10 times each! Every time i get error code 3014. I disabled my firewall and i still get the error code 3014!!! Any Suggestions?

    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • HT4623 iPhone 5, updating using iTunes, iphone could not be updated, error code 3014, iphone is in recovery mode, I have re-installed iTunes twice and each time got the same message

    iPhone 5, updating using iTunes, iphone could not be updated, error code 3014, iphone is in recovery mode, I have re-installed iTunes twice and each time got the same message

    Error 3014
    This error occurs when iTunes can't reach gs.apple.com in a timely fashion. Follow the steps below to contact the iOS software update server gs.apple.com.

  • How do I fix Safari error code 3014?

    How do I fix Safari error code 3014?

    Debug console is mainly for use by the website developer to debug their own sites - so unless you are trying to debug your own site then I'd leave it switched off.
    All versions of iOS 5 have been available for the first gen iPad, it's iOS 6 that you can't update to on it. If you want to update to iOS 5.1.1 (the highest version that it supports) then you should be able to do so via your computer's iTunes : https://discussions.apple.com/message/22061024#22061024

  • TS3694 I keep getting error code 3014 when trying to update my iphone to iOS6

    Anyone have any idea why this is happening? It also happens with my ipad.

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

  • TS3694 How do i fix error code 3014 on updating iphone to latest version?

    I've just tried to upgrade an iphone 4s to the latest version of the operating system on offer and it fails.  The error is "...an unknown error occured (3014)".  This seems particulalrly worrying as I have a very up to date iMAC with the latest version of everything, the latest of eveything on the iphone until yesterday and very few applications or hardware devices to interfere with anything.
    I have already had my first iphone replaced as it failed on the wifi hardware and now this one fails on what must be a very simple upgrade procedure.  Do Apple actually test anything properly these days?
    My nearest Apple store is 45 mins away and a typical appointment is about a 1 week wait. 
    If anybody has an idea how to fix this without reverting to my 3 hrs visit to Apple then I would appreciate it.
    Jeff

    from forum search for 'error 3014':
    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.
    Jailbreaking your device can also trigger this error.

  • TS3694 error code 3194 when trying to restore my ipad?

    error code 3194 when trying to restore my ipad?

    Hey bfcjamie,
    Thanks for the question. Error 3194 usually occurs when iTunes is unable to communicate with the update-and-restore server. The following articles may help to resolve your issue:
    iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
    http://support.apple.com/kb/TS4451
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    1. Install the latest version of iTunes.
    2. Check security software and ensure that communication to gs.apple.com is allowed. Follow these steps for assistance with security software.
    3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow the advanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
    4. Try to restore from another known-good computer and network.
    5. If the errors persist on another computer, the device may need service.
    Thanks,
    Matt M.

Maybe you are looking for