TS3694 Error message 1601 when restoring

Hi
I followed the specific instructions for this error message but my iphone 4  will still not start. This happens when I try to restore factory settings.
My PC is fully updated and I have the latest version of itunes. The phone just died for no reason  earlier today.
Any suggestions please?

Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

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