TS3694 Error Message: The iPhone "iPhone" could not be restored. An unknown error occurred (21). FIX THIS PLEASE

iphone was flashing apple logo  then got it into recovery mode then restore so had to download 7.0.4 and that was successful but got error (21) when restoring it to phone and screen on phone flashed while doing this the went back to recovery mode but this time laptop could not detect the iphone this time   when i tried it again it did the same thing constantly  PLZ HELP ME!

Did you actually read the article you linked from?

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    If you right-click iTunes and Show in Finder, is it located in the Applications folder?
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  • TS3694 i forgot the password of my  iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

    i forgot the password of my  iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..

    This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015

  • The iphone 5s could not be restored an unknown error occurred 40

    why does itunes say the iphone 5s could not be restored an unknown error occurred 40

    http://support.apple.com/kb/TS3694#10
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  • Trying to restore/update 3rd gen ipod touch - keep getting error message - THe ipod touch could not be restored. An unknow error occurred (-1). Please help.

    Please Help..
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    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
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    Apple Retail Store - Genius Bar

  • HT4097 my problem..selepas step 6 hanya ada restore sahaja,tetapi bila tekan restore ,tertulis,'the ipad'ipad' could not be restore.And unknown error (21)...what it the problem

    after update from 4.3.3 t0 5.1.1  ipad first
    ipad can cannot the itunes..but itunes find the recovery
    my problem..selepas step 6 hanya ada restore sahaja,tetapi bila tekan restore ,tertulis,'the ipad'ipad' could not be restore.And unknown error (21)...what it the problem

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
     Cheers, Tom

  • The iphone 4 could not be restored an unknown error ocurred (28)

    My Iphone 4 could not be restored an unkown error ocurred (28)

    Hi Mamita,
    Error 20, 21, 23, 26, 28, 29, 34, 37
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  • The ipad "ipad" could not be restored. an unknown error occured (21).

    after update iOS 7.1 to 7.1.1 this problem occured. How can we restore the ipad air from itunes.

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
     Cheers, Tom
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Message was edited by: Texas Mac Man

  • How do i fix [The iPod "iPod" could not be restored. an unknown error occured -1]

    I've been looking through all the discussions regarding similar problems (with different error codes), but all i know is that I cannot restore, I cannot turn on/off my iPod, and I cannot find a discussion to fix this issue.  Any insight would be greatly appreciated.  (P.S. holding down the power and home buttons does squat)

    The cable wasn't the issue.  It was simply turning off every piece of ad/mal/spy/virus scan app that I had running inorder to allow the restore to occur.     (problem solved)...

  • The IPOD 'Ipod' could not be restored an unknown error occured (6)

    just Got my Ipod touch and when I tried to set it up, I got a message that said, 'Itunes has detected an IPOD in recovery mode, you must restore this IPOD before it can be used with Itunes'
    Then I followed up the instruction on my computer but then another subject came up (as what I wrote on the subject)
    I repeated 3-4 times but I got the same message !
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    Well, this problem could be an easy fix. Just enter DFU Mode, and then you should be able to restore with no problems. A video on how to do this, is right [Here|http://fr.youtube.com/watch?v=PbTI2quSqew]. There was a better one, but it has been removed. Be sure to have your timing pretty precise, or else it won't work.
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  • 'The itunes application could not be opened. an unknown error has occurred'

    Could someone please help me, i recently had to restore my comouter to a previous date and due to this i had to reinstall a few programs along the way. Now unfortunatley itunes is not being co-operative, ive uninstalled it and then reinstalled with no luck. Each time i get to the end of the installation and tries to open up i get this message 'The itunes application could not be opened. an unknown error has occurred (-200)'
    I would appreciate any help!
    thank you

    Could someone please help me, i recently had to
    restore my comouter to a previous date and due to
    this i had to reinstall a few programs along the way.
    Now unfortunatley itunes is not being co-operative,
    ive uninstalled it and then reinstalled with no
    luck. Each time i get to the end of the installation
    and tries to open up i get this message 'The itunes
    application could not be opened. an unknown error
    has occurred (-200)'
    I would appreciate any help!
    thank you
    Ah not to worry i percievierd and managed to figure it out. Thanks to anyone that may have looked at my question!!

  • TS3694 hello out there ! am trying to restore my ios, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down f

    hello good samaritan out there ! am trying to restore my ios for for i phone 3G, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down for a we

    mazunzo tembo wrote:
    "the iphone could not be restored, an unknown error occured(1015).
    Unauthorized modification of iOS  >  http://support.apple.com/kb/HT3743
    ERROR 1015...
    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • TS3694 Has anybody had this error message: "the iphone could not be restored. an unknown error occurred (1015) ???

    the iphone could not be restored an unknown error occurred 1015

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • I have an apple 3g, tried to update it to 4.2, but it wasnt successful, then they asked me to restore it .. to which im getting an error message of "the iphone could not be restored an unknown error has occured (error 1015), any solutions?

    i have an apple 3g, tried to upgrade it to a 4.2 version, (previously it was 4.1). it wasnt successful, the computer asked us to restore it to the version which was last operational, and while restoring an error message appeared "the iphone could not be restored, an unknown error occured

    "This error is caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple."
    Taken directly from this article http://support.apple.com/kb/TS1275.
    Plug your iPhone into iTunes and update it to the latest supported version, which is 4.2.1.
    - Greg

  • Iphone 3gs shows activation required, hocked up to iTunes and it is not recognized. Did the restore but just gets to the end and gives an error message it could not be restored, an unknown error occurred (-1). Can someone assist me in next steps please?

    iphone 3gs shows activation required, hooked up to iTunes and it is not recognized. Did the restore but just gets to the end and gives an error message it could not be restored, an unknown error occurred (-1). Can someone assist me in next steps please?

    Instructions to get the phone back working temporary.. till there is a real fix.
    1. turn off the phone
    2. fire up iTunes
    3. press and hold the home button, plug in the cable, hold till you get to see the recovery mode
    4. iTunes will the allow to choose restore the phone back to 5.0.1 ( no other choice)
    5. iTunes will then ask you to choose which previous backup to would like to recover.
    (note: please do not reboot your phone unless necessary, i realize at times after reboot, it goes back to sq1)

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