TS3694 i am trying to restore my iphone4 but i keep getting an error 3194 message, what do i need to do?

My phone crashed during a software update and when i try to restore it on the itunes site, i keep getting an error 3194 message. It is an iphone4, what can i do?

This usually means you previously used an iPhone hacking utility such as tinyumbrella which altered your computer hosts file, blocking access to the Apple server, gs.apple.com:
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

Similar Messages

  • My iphone 4s has the connect to itunes screen. I have tried to reset, recover, etc but I keep getting and error-51 message. Any ideas how I can get my phone working again? I am not worried about saving any info just having a phone to use!

    I was in the middle of the iOS 8 update and tried to turn my phone off (yes, I realize this was dumb) But what happened was it tried to reset. Now,  my iphone 4s has the connect to itunes screen. I have tried to reset, recover, etc but I keep getting and error -51 message. Any ideas how I can get my phone working again? I am not worried about saving any info just having a phone to use!

    Try a Hard Reset.....
    Press and hold the Wake / Sleep button AND the Home button at the same time, keep them both pressed until the Apple Logo appears on the screen, it can take 10 or more seconds.  Ignore the swipe to turn off message.

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    I,m trying to restore my phone but I keep getting Error code 21.... help please     iPhone 4S

    Take a look at this Apple doc -> iTunes: Specific update-and-restore error messages and advanced troubleshooting
    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
    You could just update or uninstall the security software on your computer and then test again.

  • I am trying to activate my iphone 4 via my itunes but i keep getting the error (1) message at the end of restoring.  Any suggestions?

    I am trying to activate my iPhone 4 via iTunes but i keep getting the error (1) message at the end of the restore.  I believe my iphone has to be in DFU mode but i already tried that and same thing.  Does anyone have any suggestions?

    The error is just a simple error message just like (1013) instead it says (1).  The iPhone I am trying to activate has been activated before I just currently have no service and I think that activating it will solve the problem.  I just can't restore through iTunes because it won't finish. I get the message every time I try to restore.

  • TS3694 I am trying to restore my iphone 4s and i get an error message 21,can u help pls

    II am trying to restore my iphone 4s and i get an error message 21,can u help pls

    gregoryfromnzl wrote:
    i get an error message 21,
    See here >  http://support.apple.com/kb/TS3694#hardware

  • I have tried to restore my iphone but all i get is error 1015 anyone help please

    i have tried to restore my iphone 3 but all i get is error 1015

    http://support.apple.com/kb/TS3694#error1015
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • Im trying to restore my iphone but it comes up with error 1015 .. what can i do to resolve this ?????

    im trying to restore my iphone to its factory settings but im having an error apear 1015 can any one help me ??

    That error indicates the phone is jailbroken or otherwise hacked.
    VERY rarely, it indicates a critical hardware failure.
    Discussing hacked or jailbroken phones is forbidden here by the terms of service.
    I'm afraid you're on your own.

  • I'm trying to reinstall my Itunes, but I keep getting a error message stating that itunemsi can't be found

    I was trying to sync my Ipod and kept getting a error message saying that I could'nt because the file could not be found. so I went to Itunes Support And was instructed to reinstall  Itunes, and I followed the installation instructions. Well then I got another error message saying Itunesmsi can not be found. So if anyone knows where I would find the installation Package no my computer.
                                                                          Thanks
                                                                          Signed Frustraed

    Could any of the music have been sourced on an external USB drive or a network drive? In iTunes, go to one of the songs that won't sync. Bring up the info page, and look at the location of that song on the disk. Does that file and path exist? That could be your problem, especially if they were on a USB drive you forgot about.

  • TS3694 i cant restore my ipod i only keep getting the error 3194 ... can someone help me please

    please help me

    Check USB connections
    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you checked your connections and are still seeing the error message, check for hardware issues.

  • I'm trying to set up iMessage but it keeps on saying invalid email address.what do I need to do to fix this problem?

    T

    I was having the same issue and I did the following:I went to my
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    * "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
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  • I just got an ipod 4th gen from my friend and he said he hasnt used it in a while and doesnt know the password. So I tried to restore it and it comes up with an error 3194 so i have no idea what to do. Someone please help me!

    I just got an ipod 4th gen from my friend and he said he hasnt used it in awhile and doesnt know the password. So i tried to restore it but i keep getting an error 3194 message and i have no idea what to do. Please Help me!

    Hi hachlerb21,
    Welcome to the Support Communities!
    The article below may be able to help you with this.
    Error 3194, Error 17, or "This device isn't eligible for the requested build"
    http://support.apple.com/kb/ts4451
    I hope this information helps ....
    Have a great day!
    - Judy

  • TS3694 i am trying to restore my iphone 4s from ios 6.1.3 to 6.1.2 but i keep on having this "3194" message. any help please.

    i am trying to restore my iphone 4s from ios 6.1.3 to 6.1.2 but i keep on having this "3194" message. any help please.

    Because you cannot go back to a previous version of iOS.

  • TS3694 i am trying to restor my i pad. but i keep getting an error code 3004

    I am trying to restor and update one of my i pad but i keep getting an error code 3004

    figured it out

  • My Ipod is stuck in recovery mode with the plug in to itunes thing on the screen I tryed to restore it but I keep getting a error 28 and I tryed to do the reset thing but it did not work what do I do?

    My Ipod is stuck in recovery mode with the plug in to itunes thing on the screen I tryed to restore it but I keep getting a error 28 and I tryed to do the reset thing but it did not work what do I do?

    Hi,
    You could see if this helps...
    DFU Mode / Unable to Update or Restore
    http://support.apple.com/kb/HT1808
    DFU Mode
    Open iTunes and Connect the iPod to your Mac
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time
    After 10 Seconds release the Sleep/Wake Button until iTunes tells you it has Detected an iPod in Recovery Mode...
    The Phone Screen will remain Black... Now Restore.
    Backing up, Updating and Restoring
    http://support.apple.com/kb/HT1414

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