TS3694 I am unable to restore my iPad. Unknown Error occurred (3004)

I am unableto restore my mini ipad. The message "The iPad, "iPad" could not be restored. An unknown error occured (3004)

Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
Test restoring while connected to a known-good network.
Error 3004: If you're using a Mac, you may be able to resolve an error 3004 by quitting iTunes and using the following command in the command line: dscacheutil -flushcache.

Similar Messages

  • During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004

    During recovery on iPhone 4 I got : The iPhone could not be restored. Un unknown error occurred ( 3004 ). Then - iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes.Then I get error 3004 again. Latest iTunes and OS updates. I cant use the phone now. I did restart the destop,unplug the usb,...etc. Same iTune logo ,arrow and USB on the screen.THANK YOU SO MUCH,...!

    Perhaps the information in this Apple support article will help:
    http://support.apple.com/kb/TS3694#error3004
    Regards.

  • TS3694 Unable to upgrade ipad version 3.2.2;requires iTunes 10.6.3 but this won't download. Tried to restore but get "unknown error occurred (3194)". Please can anyone advise? Thank-you, Rosemary

    Tried to restore but get "unknown error occurred (3194)". Please can anyone advise?
    Thank-you,
    Rosemary

    Have you got the latest version of iTunes on your computer ? There is some troubleshooting for that error code on this page which you could try.

  • TS3694 The Ipad "Ipad" could not be restored. An unknown error occured (3014) how to fix

    I tried updating my Ipad to ios 6 and got a error while during the process and now it says I have a Ipad that needs to be restored if I click restore I get The Ipad "Ipad" could not be restored. An unknown error occured (3014) how can I fix this issue I updated Itunes to newest version and tried to hold down sleep/awake and Home button to reset Ipad and tried redownloading software onto another user itunes same thing please help thanks.

    Place the iPod in recovery mode and then try to restore:
    http://support.apple.com/kb/HT1808
    Also see here:
    http://support.apple.com/kb/TS3694

  • IPad 1 could not be restored.  An unknown error occurred (-1).

    I have an iPad 1 with wireless, although wireless is turned off at the moment.  It hung, and I was able to get it into recovery mode.  However, I have been unable to restore it, and I've tried using both a PC and a Mac.  On both, I get the following message in a dialog box:
        The iPad "iPad" could not be restored.  An unknown error occurred (-1).
    Any ideas what I can do to restore it?  Any help would be greatly appreciated.
    Thanks.

    The iOS error codes are: http://support.apple.com/kb/TS3694 which indicates you should check your computer security software settings, and if that does not work, contact Apple Support for help.

  • HT201210 My iPad is not recognized by Finder or iTunes when it is plugged into the computer.  i ran the Restore sequence and got an error message stating "The iPad could not be restored.  An unknown error occurred (1611).  Can this be fixed?

    My iPad is not recognized by Finder or iTunes when it is plugged into the computer.  i ran the Restore sequence and got an error message stating "The iPad could not be restored.  An unknown error occurred (1611).  Can this be fixed?

    iTunes: Specific update-and-restore error messages and advanced troubleshooting - http://support.apple.com/kb/TS3694 - relating to iPad, iPhone, iPod touch, iTunes
    Security software issues covered in: iTunes: Troubleshooting security software issues - http://support.apple.com/kb/TS3125

  • The iPad "iPad" could not be restored. An unknown error occurred (1)

    I tried to update my iPad 2 (Wifi, 3G) to ios 5.1.1 over the air. I left it running at night because it said approximately 3 hours to download. In the morning it had the connect to itunes symbol (Basically in restore mode). I have tried restoring it and it runs well until it gets to restoring iPad firmware. It gets stuck here for maybe an hour and eventually says " The iPad "iPad" could not be restored. An unknown error occurred (1). I have tried it on three different computers running windows 7 and MAC OS but i get the same result. We dont have any apple stores or service centers in my country. It is a relatively brand new iPad as i have only had it for about a month, it has not been jailbroken or anything. So i really dont understand why this is the case. Apple doesnt seem to have any solution for this from what i have googled. Is there anyone who has succesfully overcome this problem. Please help. Apple you need to get your act together because it is soooooooooooo frustrating and you dont seem to be doing anything. I have wasted 3 days trying to get this thing to work and nothing.

    FYI - This is an iPad user to user forum. Apple doesn't read the forum posts.
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
     Cheers, Tom

  • HT201263 Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004).  Please help me out. My ipod is locked for one hour

    Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004).  Please help me out. My ipod is locked for one hour now.

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    Also, see iTunes- Restoring iOS software.

  • TS3694 the ipod"ipod" could not be restored. An unknown error occurred (3194)

    the ipod"ipod" could not be restored. An unknown error occurred (3194)
    How do I restore my ipod.  Right now can not access it at all . Picture of itunes icon and my cable all that is showing

    This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
    Update to the latest version of iTunes.
    Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
    Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
    Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.
    Error 3194: You may not have the latest version of iTunes installed Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com".

  • HT201210 When I Restored my ipad 2, it will come out error [ The iPad "iPad" could not be restored. An unknown error occurred (-1). How can I do?

    When I Restored my ipad 2, it will come out error [ The iPad "iPad" could not be restored. An unknown error occurred (-1). How can I do?

    http://support.apple.com/kb/TS3694#error1
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.

  • When I do I get The iPad "iPad" could not be restored. An unknown error occurred (3194).

    when I do I get The iPad "iPad" could not be restored. An unknown error occurred (3194).

    Hi,
    Check your network settings as specified here:
    http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US#error3194
    Hope that helps.

  • I can't restore my ipad unknown error 27

    i can't restore my ipad unknown error 27

    I see no listing for a 27 here:
    http://support.apple.com/kb/TS3694
    But a common theme for ones in that range is caused by windows security software.
    Try disabling your antivirus and firewall software.

  • The iPad could not be restored. An unknown error occurred (1)

    As a lot of people had last night the Apple servers were very busy with iPads and iPhones upgrading to iOS5... So I waited until this morning to upgrade.
    iPhone 4 no issues at all and now using iOS5
    iPad (version 1) backed up but not is coming up with the following error:
    The iPad "iPad" could not be restored. An unknown error occurred (1)
    Typically error 1 isn't on the list and I can only find a handful of similar comments with no luck in fixing this.
    The error appears when trying to restore the firmware and I have tried rebooting my mbp and iPad multiple times. I have even resorted to installing iTunes on my Windows 7 PC where I also get the same error.
    Anyone had any luck in getting past this?

    I am having this same problem. I haven't plugged my ipad into my computer in 6 months or so but some of the apps (like ABC shows) are now asking for the the iOS5 so I figured I needed to go ahead and get everything updated. I have an ipad1 16G, with wifi and Verizon 3G and am using itunes on a pc.  The cellular was turned off when I plugged it in, but the wifi was turned on. It is now stuck in an endless loop where it tells me that itunes has detected an ipad that needs system restore, but when i try to restore, it eventually comes back with an error that says "The iPad "iPad" could not be restored. An unknown error occurred (1)."
    I plugged in and updated my iPhone 4 and it updated no problem.
    I see that all these notes about this problem are back from October and November of last year. I'm wondering if anyone has had it recently or if a solution has been identified?
    It sounds like if I keep trying the restore over and over again like 100 times, it might eventually work?  I don't think it's fair for me to have to buy a new device since it was apple's update software that broke it.

  • TS3694 Hi, i'm trying to update my iphone but this is the msg i'm getting, can you please help me. thank you. "the iphone ''C & M '' could not be restored. An unknown error occurred (3194)"

    Hi, i'm trying to update my iphone but this is the msg i'm getting, can you please help me. thank you. "the iphone ''C & M '' could not be restored. An unknown error occurred (3194)"

    http://support.apple.com/kb/TS3694#error3194
    This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue.

  • TS3694 How can I fix this type of error in iphone 4?"The iphone could not be restored. An unknown error occurred (3194) "please help me.

    Hi everybody !
    AT&T company is unlocked (factory)my iphone4 before 3 days ago so i want to restore to unlock iphone 4 with itunes but it is not restore.
    How can I fix this type of error in iphone 4?- "The iphone could not be restored. An unknown error occurred (3194) "
    please help me in nepali language(if posible) or english. thank you.

    http://support.apple.com/kb/TS3694#error3194
    This means that either your firewall/antivirus is blocking access to Apple's servers, or you have used your computer to jailbreak an iDevice in the past. The link above tells you how to resolve this issue.

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